My main use case for Zoom is customer calls and internal calls. When I speak to my customers, who are in different countries or the same country, we all jump on Zoom calls.
Zoom for Government (GovCloud, FedRAMP) [Private Offer Only]
Carahsoft Technology Corp.External reviews
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Staying connected enhances team collaboration and customer communication
What is our primary use case?
How has it helped my organization?
Zoom has positively impacted my organization by helping me stay in touch with my customers and my team, allowing us to quickly figure out things in a world where you can't really speak on the phone anymore.
I don't have any metrics, but everything that we were able to do because we are talking to our customers—that's our main job—having the tool of being able to communicate with them on a bi-weekly or monthly basis changes things.
What is most valuable?
The best features Zoom offers include beautification mode for when you look tired and want to look a little bit better, the blurring mode for the background, the ability to share your screen, and the option to choose a gallery view or a different view.
What needs improvement?
Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not. Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
When I move from computer to computer, setting it up again is kind of annoying, but I can't say that it takes too long.
I think it's a good tool that gets the job done, but I believe there are a few different things that could be improved.
For how long have I used the solution?
I have been using Zoom for three years.
What do I think about the stability of the solution?
In my experience, Zoom is pretty stable.
What do I think about the scalability of the solution?
Zoom's scalability is good since everyone can use it and share a link with their customers. I think it's pretty scalable for the whole company.
How are customer service and support?
I have never needed to use customer support, so I don't have anything to say about that.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not evaluate other options before choosing Zoom. We're using a few solutions, but I think Zoom is the best one.
What was our ROI?
I am not responsible for that, and I cannot share metrics regarding a return on investment with Zoom.
Which other solutions did I evaluate?
I also use Google Meet sometimes and Teams by Microsoft. I think Zoom is the better option.
What other advice do I have?
I don't want to add anything else about the features.
I don't want to add more about the needed improvements.
I do not have any additional thoughts about Zoom before we wrap up.
On a scale of one to ten, I would rate Zoom an eight.
Filters elevate meeting experiences and streamline user interactions
What is our primary use case?
What is most valuable?
I like the filters and background filters that I can incorporate. I find they work better than competitors like Google Meet or Microsoft Teams. Zoom is just a tool that I use to make my job easier.
What needs improvement?
I do not really have much feedback for Zoom. It meets all of my needs.
For how long have I used the solution?
I have been using Zoom here at PeerSpot for three and a half years.
What do I think about the stability of the solution?
Zoom is stable.
Which solution did I use previously and why did I switch?
Ever since I started at PeerSpot, I have been using Zoom, so I do not have any experience really using other solutions.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
Zoom is much better than the competitors out there that I have sporadically used, so I would recommend it. I would give it a nine.
Enables remote collaboration and interactive webinars with valuable features
What is our primary use case?
I have used Zoom for work and school, mostly for team meetings and online classes. It ranges from small meetings with three to four people to larger gatherings with up to one hundred participants.
What is most valuable?
Zoom is a very handy tool to give lectures online and to have meetings remotely. I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable. It supports hosting webinars with multiple attendees, and with good internet connectivity, I can have my camera and speaker on, collaborate on projects, and provide assistance to others.
What needs improvement?
Sometimes the free version is limited to forty-five minutes. For students, it would be beneficial to have access through the university for longer meetings. Additionally, links shared in the chat do not always work properly, which can be frustrating.
For how long have I used the solution?
I have had experience with Zoom for several years.
What do I think about the stability of the solution?
Zoom's performance is contingent on internet connectivity. If the internet is good, it functions well, but issues arise with poor connectivity.
What do I think about the scalability of the solution?
I cannot definitively say whether stability issues are due to Zoom or poor internet quality, especially in larger meetings.
How are customer service and support?
I have not reached out to customer service to solve anything. When glitches occur, usually someone else is presenting, and they handle the reports.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Zoom is straightforward. You need to open an account, invite participants via email, provide a meeting ID, and share the meeting link with anyone joining.
What's my experience with pricing, setup cost, and licensing?
There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.
Which other solutions did I evaluate?
I have less experience with Teams but have used it for some meetings. It seems to lack remote access capabilities compared to Zoom.
What other advice do I have?
I recommend Zoom for its ability to host webinars and collaborative tools. The experience may differ with corporate accounts that offer unlimited access. I would rate the overall solution a 9 out of 10.
Efficiently connects remote teams through seamless meetings
What is our primary use case?
We use Zoom for video conferencing, video calls, internal, and external meetings. It is a mix of internal team meetings and external client calls.
What is most valuable?
Zoom is easy to set up meetings, and the features work well. The audio and video quality is pretty good, depending on the internet connection. The screen-sharing feature works effectively, and I like how if someone else from our organization joins, we don't need to admit them via the waiting room; they just join automatically. It makes it easier to work with people remotely or in a hybrid setup.
What needs improvement?
Sometimes when I try to share my screen in a conference room, I have to click the share button more than once. This happens around fifty percent of the time.
For how long have I used the solution?
I have been using Zoom for five to seven years.
How are customer service and support?
I don't really use customer support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
At some point, we used WebEx. We switched from WebEx to Zoom for better technology and a better job with video quality streaming.
How was the initial setup?
The initial setup was straightforward.
What was our ROI?
Zoom saves time because we can do more virtual meetings.
What other advice do I have?
I would advise others to just go for it. I like Zoom, but I believe everything could be improved. Anything could be improved, meaning no solution is perfect. I would rate Zoom an eight.
Efficient, helps manage networking calls, and offers breakout session capabilities
What is our primary use case?
What is most valuable?
Zoom is an excellent tool for networking where a number of people can join, each speaking to one another, and appearing on screen. It allows for video and audio switching, and meetings can be segmented into breakout rooms for smaller group interactions. These features significantly enhance its utility as a conferencing tool.
What needs improvement?
There is room for improvement in Zoom, though I cannot pinpoint specifics. Issues such as stability, particularly when many people are involved, may arise due to bandwidth rather than Zoom itself. However, Zoom could benefit from enhancements to manage large participant volumes.
What do I think about the stability of the solution?
When there is a large number of people in a call, the stability can become an issue, which might be attributed to either network or software. However, it's often tied to network bandwidth rather than Zoom's software.
What do I think about the scalability of the solution?
Up to three hundred participants can join without significant issues. Larger numbers may require more specific examination regarding stability.
Which solution did I use previously and why did I switch?
I also use Google Meet, which is available for free.
How was the initial setup?
Zoom installation is straightforward, and even those unfamiliar with the software should not find it challenging to install.
What's my experience with pricing, setup cost, and licensing?
I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.
Which other solutions did I evaluate?
I use both Zoom and Google Meet.
What other advice do I have?
Zoom performs well and does what users expect. It can be rated an eight out of ten. It fulfills its purpose efficiently without significant issues.
Helps increase productivity by allowing online collaboration through video calls
What is our primary use case?
We use the solution to conduct online meetings and video calls.
How has it helped my organization?
The solution helps increase productivity by allowing online collaboration and conducting video calls.
What is most valuable?
The solution's most valuable feature is its ability to blur the background. This feature allows me to take calls even if I'm not in an office setting. The solution's 'mute all' feature allows you to mute the other participants in a large webinar if you do not want everybody talking. Zoom has a security feature that allows only authorized participants to join the meeting.
What needs improvement?
The solution should include the integration of AI-based tools that could transcript or record the meetings.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
Zoom is a pretty stable solution.
I rate the solution’s stability ten out of ten.
What do I think about the scalability of the solution?
Pretty much everybody in our organization uses the solution once a few days.
I rate the solution’s scalability ten out of ten.
Which solution did I use previously and why did I switch?
We also use the Google Meet tool. We decided to use Zoom because it is easier to set up and more intuitive.
How was the initial setup?
First-time users have to download an app on the machine, which takes time and adds to the time required for the setup. Setting up Zoom for the first time took three to four minutes.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.
What was our ROI?
The solution increases efficiency and productivity by allowing people to collaborate during the pandemic while working from home or during odd hours.
What other advice do I have?
I am using the latest version of Zoom. Zoom is deployed on the cloud, and we use the Google Workspace cloud provider.
Overall, I rate the solution ten out of ten.
Useful for virtual meetings and training sessions where instructors can teach thousands of people
What is our primary use case?
I use Zoom for virtual meetings and training sessions where instructors can teach thousands of people.
What is most valuable?
The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users.
What needs improvement?
The tool could be more user-friendly, especially for finding options to present screens.
For how long have I used the solution?
I have been using the solution for six to seven years.
What do I think about the stability of the solution?
I'd rate Zoom's stability as ten out of ten.
What do I think about the scalability of the solution?
For scalability, I'd rate Zoom nine to ten out of ten. My company has 700 users. We don't plan to increase usage as we're close to our license limit.
Which solution did I use previously and why did I switch?
Before Zoom, we used Microsoft Teams but switched due to limitations with large audiences and a lack of features.
How was the initial setup?
I'd rate the initial setup about seven out of ten for ease. We deploy Zoom on the cloud, which takes about five to six minutes to install. It's a simple process of running an executable file with a few clicks. We don't need additional settings or many people for maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable.
What other advice do I have?
Overall, I would rate Zoom a ten out of ten.
Performance was good but lacks features like call history
What is our primary use case?
I haven't used Zoom for personal meetings, but we used to use it at my university. A few of our clients also use Zoom, so they connect with us through it. I have a bit of experience with Zoom, but I haven't used it extensively.
I haven't been using Zoom in my organization. A few of our clients also use it.
Just for online classes. I think we can skip the interview for Zoom because I haven't used it for anything other than online classes.
What is most valuable?
Overall, the UI was fine. Performance was fine. Everything was good. I had no problems for the time I was using it.
What needs improvement?
Maybe the UI could be improved a bit. Plus, it would be helpful if all the chat history was maintained, even between calls. If I'm chatting during a call, I'd like that chat to be available later.
Zoom have some control over the number of users who can interact at a single time, but I'm not sure about the specifics.
For how long have I used the solution?
I have experience with this product.
What do I think about the stability of the solution?
It is a stable product. I haven't faced any issues. Maybe our network stability was the issue sometimes. But Zoom itself is always stable.
What do I think about the scalability of the solution?
I've been in a call with around a thousand students. So, it was quite scalable.
How are customer service and support?
I haven't used Zoom's tech support.
Which solution did I use previously and why did I switch?
We use Teams professionally. Personally, I've only used Zoom a couple of times.
I still prefer Teams because I'm used to it. Teams is the perfect solution if you want to collaborate on an enterprise level. I don't know if it's more expensive than Zoom, but overall, I love Teams.
I think using Teams makes more sense for me. I can create a group there, and I have access to all the tabs. Teams are better for meetings.
How was the initial setup?
Zoom setup is pretty much straightforward. I've always used Zoom through Chrome, so we didn't need to deploy it. But the overall cloud setup wasn't a challenge. It's very straightforward.
There was just one guy who has to create the calls and pay the bill. Just a single admin.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
Everything was fine. But I would rate it a six out of ten.
Provides whiteboard control and managing how attendees join the meeting
What is our primary use case?
It was an enterprise subscription primarily intended for tech companies supporting us. We mainly used Zoom, and at some point, our management also acquired a Zoom subscription specifically for manager meetings.
How has it helped my organization?
It has been rolling out exciting features that enhance collaboration and simplify meeting scheduling and management. Zoom was quite effective until a security issue arose, which caused some users to leave. However, they quickly addressed the problem, which can happen with any technology. Overall, Zoom has introduced many features that align well with current market needs for meetings and collaboration.
What is most valuable?
Important features include whiteboard control, the ability to set up lobbies, and managing how attendees join the meeting.
What needs improvement?
The pricing model for Zoom was not very friendly.
For how long have I used the solution?
I have been using Zoom for last ten years.
What do I think about the stability of the solution?
Zoom is very stable and it's also very lightweight. It really doesn't consume a lot of bandwidth.
What do I think about the scalability of the solution?
I rate the solution’s scalability a nine out of ten.
How was the initial setup?
The initial setup was easy and takes 10 minutes to complete.
To deploy, the first thing is subscription, so you have to go and register. Then once you're registered, it’ll send an activation link. Once you activate you download Zoom, log in, and move on.
What was our ROI?
When evaluating return on investment, two key factors come to mind. First is having ample storage, which allows you to share and retain meeting information for future reference, making it a valuable asset. Second is pricing, which is crucial for aligning the solution with your budget and ensuring it offers good value for the cost.
What other advice do I have?
For those seeking a versatile option, Zoom is a strong competitor in the market. While there are many products to explore, Zoom stands out as a solid choice. It offers excellent security features, including comprehensive controls for connections, streaming, recording, and sharing information. Since addressing a previous breach, Zoom has maintained robust security. Overall, its security support is commendable, and it continues to be a reliable solution
Overall, I rate the solution a nine out of ten.
Provides good video quality and screen-sharing capabilities
What is our primary use case?
I use the solution for personal meetings where I have discussions with outside people.
What is most valuable?
The solution is easy to set up and use. I feel Zoom is stable for the kind of requirement I have. The solution provides good video quality. Zoom has good screen-sharing and presentation capabilities.
What needs improvement?
Zoom should introduce AI features that allow you to understand a person's emotions.
For how long have I used the solution?
I have been using Zoom for many years.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
How was the initial setup?
The solution’s initial setup is easy.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
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