External reviews are not included in the AWS star rating for the product.
I deal with Zoom as a solution that my company provides to its clients. Basically, my company sells Zoom to clients.
Zoom is a good product, and there are no limitations when you plan to include lots of members. Basically, I haven't directly handled Zoom's consoles and other areas, so I won't be able to tell you all the details regarding the tool. I want to tell you Zoom is a good product for remote meetings and conferences.
In Zoom meetings, video quality is an area of concern where improvements are required.
I have experience with Zoom. My company is a reseller of Zoom.
It is a stable solution.
The scalability of the product depends on the licensing model a user chooses for his company. I am not very experienced with the scalability features of the product.
My company has sold the product to two customers.
In our company, we use Microsoft Teams for our internal and external meetings.
Previously, I used Webex.
The product can be deployed on the cloud. Zoom provides a cloud console, and the user needs to log in to it to activate the licenses. After the licenses are activated, the admin user can create user credentials and passwords for the person who will be the admin, and then it gets shared with that person who can arrange meetings on the tool.
The solution is deployed on the cloud. Deploying the product on an on-premises model may take some time, considering that some hardware devices are involved in the process.
It didn't take much time to deploy the product.
Zoom's ability to allow its users to hold virtual meetings is valuable for our company. It helps to hold a lot of regular meetings with team members who are located outside the company's headquarters. Before the invention of Zoom, employees were forced to come to the office to attend meetings. Zoom saves money by eliminating the need for employees to spend money on travel costs and the costs of holding meetings in the head office.
In terms of reliability, I haven't heard about any recommendations from the clients who use the tool. I think it is better for a regular user of Zoom to speak about the product since only such a person can provide more details regarding whether the tool is good or bad. If you want to know about Zoom from my perspective, I think that I can't give you much information related to the solution.
When I join Zoom meetings, especially the external ones, I feel that the video quality is okay. I rate the tool's video quality a seven and a half out of ten when compared to Webex.
Though I haven't thought about the sound quality offered by Zoom, I feel it is okay.
During multiple conference calls, Zoom, Microsoft Teams, and Webex post different limitations in terms of screen sharing and presentation capabilities.
I would recommend that instead of Zoom, others can also use Webex and Microsoft Teams.
I know that nowadays, Zoom is securing their communication in the area of conferencing, specifically video conferencing.
Others can use Zoom if they want to use it.
I rate the tool a seven and a half out of ten.
I use the tool when I need to join calls as a participant, but I don't use it regularly in my day-to-day tasks. I used it for a large-scale meeting a year back.
I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good.
The main issue with Zoom is its adoption in the business world compared to platforms like Teams.
I have been working with the product for five years.
I haven't faced any issues with the tool's stability.
Teams is easier to use because it's seamlessly integrated with Office 365. You can start, join, and invite people to calls from Teams. I'm more used to Teams, so that's what I find convenient. I haven't set up meetings with Zoom myself.
I use the tool's free version.
I use Zoom occasionally for personal reasons, especially for the charity work I do as a director. My company is a large enterprise. I rate it a seven out of ten. Teams is simpler to use because of its integration with Office 365. From a company perspective, that's a big advantage. I like Zoom, but I haven't used it extensively. If there's a new release tomorrow, I'd hope for additional features or improvements to improve it. You need to invest in a good headset to use it.
I like Zoom's breakout session feature. During a conference, you can have a breakout session and place people in different groups, which can later converge back into the same room. I also like the solution's webinar feature. The Zoom webinar allows you to create the different settings you want. You could join in between with your microphone automatically off. It has a feature where you raise your hand to ask a question or make comments.
I cannot integrate Zoom with my Cisco teleconference, which prevents people from the teleconference mode from joining Zoom. I would like to see Zoom integrated with other third-party services.
I have been using Zoom since 2019.
Zoom is a very stable solution.
Zoom is a scalable solution. More than 500 users are using the solution in our organization, and we plan to increase the number of users.
Zoom's initial setup is straightforward. You just download and install the app, which takes five minutes.
After downloading and installing the app, you can set up your meeting schedule whenever you want to start the meeting.
With Zoom, you can communicate easily and have your meetings without any hindrance. You can join in from anywhere, and there are no barriers to your meetings. It saves travel time because people travel long distances to join meetings. The solution also saves costs on flights and accommodation so that people can work from their location and join meetings.
We pay a yearly licensing fee for Zoom, which is expensive in our part of the world. It is because of the instability in our currency. We cannot pay for all of the services in our local currency. That's the only big challenge we have. There's always a variation in the cost because every year we pay higher than the previous year for the support.
Most of the meetings we have in our environment are via Zoom. It works well in terms of the number of users who can join. We are using a subscription-based licensed copy. With Zoom, our meetings are easily conducted and managed. There's been an improvement in Zoom's video quality. Zoom's screen-sharing and presentation capabilities are good.
Zoom's security features are effective in protecting our meetings because it has settings that allow you to admit only those you have invited for the meeting. Nobody can barge into your meeting without your permission. I would recommend Zoom to other users.
Overall, I rate the solution a nine out of ten.
We use Zoom for our daily maintenance since we mainly work online and our team members are in different cities. It helps us hold meetings and collaborate on projects efficiently.
The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance. It is also quite user-friendly and the sound quality is good.
While Zoom is an excellent product overall, I would appreciate it if the updates weren't so frequent.
I have been using Zoom for three years.
We have 15 users at our company that use Zoom daily.
Setting up Zoom was straightforward and took almost no time at all. Just downloading the file and following the instructions made it easy. Deployment can be completed in just a couple of minutes, and adding a custom logo is a simple process.
Zoom has provided a positive ROI by saving time and money through remote meetings, eliminating the need for in-person gatherings, and reducing costs associated with travel and office space.
Overall, I would rate Zoom as a ten out of ten. It is reliable, stable, and performs well. I would recommend it to others.
We use it for all these virtual meetings – mainly official, predominantly official. Maybe at times, it could be for personal reasons also, but more than 95% of the time, I use it for work purposes only.
We are a team located across various locations. Not in the same geographic location. We are distributed.
And it's not possible to physically travel and meet people.
Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult.
The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills.
So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it.
So it's like a simulation of a real brainstorming session I'd have in a physical space.
There are many valuable features. Security is one – you can lock Zoom meetings when you find that all the participants have joined so that there are no intruders.
You can put anyone in a waiting room to make sure you know who is trying to join, and then you can let them in. There's a breakout room feature, which is fantastic.
And, the common features like sharing content and stuff like that. Overall, it is a very user-friendly product.
The video quality of the free version might not be as good as the enterprise edition, but that's fair since it's free. It would be nice if Zoom improved that. But, I'm not expecting the best quality video when I'm using it for free.
I currently use it. I use the latest version.
I've never experienced any instability. It's always been stable for me. Unless there's an issue with my own internet connectivity, Zoom runs smoothly.
The video quality is good since it depends on your internet connection. If you have a decent connection, there are no problems with video quality.
I would rate the scalability a ten out of ten.
That's one more thing I wanted to highlight – Zoom is extremely scalable. Performance never dips.
I've attended Zoom meetings with more than 200 people all across the globe, and there's no issue. The performance remains great.
Everybody in my company uses it. Zoom is the primary medium of communication for virtual meetings in our organization. Microsoft Teams is also available, but it's not popular. Zoom is the standard unless someone specifically requests Teams for compatibility with a client.
I have also used Microsoft Teams. Even in my company, nobody uses it unless we specifically need to for compatibility with a customer.
Zoom is better than Microsoft Teams in terms of user experience and ease of use.
We switched to Zoom for two reasons:
I would rate my experience with the initial setup a ten out of ten, with one being difficult and ten being easy.
There's basically no setup. If you want to install the app, you can. If you don't want to install it, you can just start using it right from your browser.
It can be on-premises or cloud-based. And the third option is that you don't install it at all – we can start accessing it from the browser. So you have complete flexibility. It's not really restricted to a particular deployment option.
So it's a matter of minutes to either deploy or start working within the browser. It's really quick and easy.
If you want to install it, it can take a few minutes. If you choose not to install, you can start using it right from your browser immediately.
For personal use, I use the free version of Zoom, so I haven't paid anything.
I've used Zoom for official purposes within my organization and for chatting with friends using the free version.
I've used other virtual platforms like Webex, Teams, and Skype, and Zoom definitely stands out. So, I found the things that were lacking in other products present in Zoom.
I would recommend it for the following reasons:
Overall, I would rate the solution a nine out of ten.
Our primary use case for Zoom is for conducting meetings and attending virtual learning sessions.
The platform's most valuable features are collaborative video call and chat functionality.
The product's interface needs enhancement.
We have been using Zoom for many years.
It is a stable product. I rate it a ten out of ten.
The platform is capable of handling around many hundred users.
We used Microsoft Teams before.
Zoom is easy to install.
I implement the product myself. It's mostly an automated installation process.
We have to pay for the product's license.
I recommend stable, easy to use, and reliable. It has efficient security features as well. I rate it a nine out of ten.
The product quality is very good. Zoom has a good setup globally. We use the screen-sharing feature. It is helpful. The security is good. The solution doesn’t have anything related to data protection. The solution has come up with new AI features.
I have been using the solution for more than three years.
The tool’s stability is very good.
The initial setup is easy. It is plug-and-play. It is simple. The product is deployed on the cloud.
The pricing is reasonable. It costs $15 a year.
Zoom and Webex are good products.
I haven’t faced any issues with the tool. We are familiar with Zoom. I do not have much idea about other products. Overall, I rate the product an eight out of ten.
Most collaboration tools share common features. Recently, Zoom has increased the number of concurrent users for collaborative purposes. Previously, the limit was 50, but now it's 10,000. You can host multiple thousand people with a licensed or free version. This is beneficial because both teams and individuals can use the service. Zoom has aimed to cater to both corporate sectors, where licences are prevalent, and individuals who may be using the free version, such as students, faculty, or small to medium enterprises.
The video quality and stability of Zoom are good, but they depend on the communication network and backbone infrastructure. Sometimes, when we use Zoom and don't have a good backbone facility, there can be issues. Zoom provides different background screen functionalities for privacy protection. These are standard functions worldwide. You can opt for new backgrounds, customise settings, and establish privacy preferences. In terms of collaboration and reviewing, Zoom offers standard features similar to other collaboration tools.
Zoom has frequent updates, occurring every week or twice a week. This poses a significant issue because sometimes when we attempt to initiate a call, the system begins an upgrade process, taking at least 30 seconds and sometimes up to two minutes. This unscheduled upgrade can be inconvenient for users, as they must wait for the update to complete.
When users who don't have the plugin available, they sometimes encounter difficulties using the browser-based system. They don't need to download any additional applications for the purpose of meeting. Zoom should invest more in this area.
Secondly, the primary target customers are the enterprise or business sectors, rather than students. Microsoft is heavily targeting the business sector. However, if these users eventually adopt Zoom for educational purposes, they will need to use the same application.
I have been using Zoom for 3-4 years. We are using this latest version of the solution.
The product is stable.
I rate the solution’s stability an eight out of ten.
The solution’s scalability is high. if you record everything, It's encrypted. It is in the Oracle database, which is a piece of mind for me that my communication, my recording should not be. Security breach should not be there. I can set all the security parameters accordingly.
200+ users are using this solution. We are using two hours a day.
I rate the solution’s scalability a seven out of ten.
We used the Microsoft team because it is built-in hardware and is easy to manage.
The initial setup is easy and takes very little time since It is a simple configuration. Zoom has a backend agreement with Oracle. Oracle is managing end-to-end infrastructure and cloud services of Zoom. Any user can deploy the solution depending on their expertise.
It is managed or maintained by Oracle and Zoom itself but on the client side, updates are a bit annoying.
Overall, I rate the solution an eight out of ten.
We use Zoom for meetings and webinars, where we don't visit the customer physically. We recently hosted a webinar using Zoom.
The most valuable feature of Zoom is the webinars.
I have been using Zoom since 2020.
I rate the solution a seven or eight out of ten for stability.
Three people use the solution in our organization.
I rate the solution ten out of ten for scalability.
On a scale from one to ten, where one is low and ten is high, I rate the solution's technical support a seven or eight out of ten.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup ten out of ten.
We implemented the solution through an in-house team. The solution can be deployed within a few minutes.
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.
Zoom has adapted to our organization's security and privacy needs.
Overall, I rate the solution a seven out of ten.
I receive Zoom meeting invites from others. A few years ago, I set up an account but didn't use it much.
We maintain a hybrid work environment, and Zoom makes collaboration easier.
What I like most about Zoom is its simplicity and functionality.
It also works well here in Nigeria, even when internet connectivity isn't great.
The video quality is good. The security features are good.
The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet.
For me, the only thing I'd suggest is to make the pricing more affordable.
I've been using Zoom on and off for maybe three or four years.
It's very stable.
It is scalable as well. We don't actually subscribe to Zoom. We mainly use it to attend meetings but not to set them up.
While everyone in our organization (which is less than ten people) has Zoom installed, we don't use it to host meetings ourselves.
I've been working with virtual meeting platforms like Webex.
I've mostly used Google Meet and Microsoft Teams recently. But I've also used Webex in the past.
I also used Zoho once.
For screen sharing and presentations, I actually prefer Google Meet, followed by Zoom. Microsoft Teams can be a bit more challenging, especially if your internet connection isn't strong.
I mainly installed Zoom because it was very popular.
The installation was straightforward and didn't take long. If you're downloading the app and setting everything up for the first time, it should take about five to ten minutes.
If you have short meetings and don't need many advanced features, like extra storage, you might not have to pay for a license. It really depends on your specific needs.
Overall, I would rate it an eight out of ten. It's a user-friendly product. It's a good choice if you sometimes need to use it where internet connectivity isn't the strongest.
It's a good product, and I would highly recommend it – especially because it works well even with less reliable internet connections.