I receive Zoom meeting invites from others. A few years ago, I set up an account but didn't use it much.

Zoom for Government (GovCloud, FedRAMP) [Private Offer Only]
Carahsoft Technology Corp.External reviews
External reviews are not included in the AWS star rating for the product.
Offers good video quality, and helps maintain a hybrid work environment
What is our primary use case?
How has it helped my organization?
We maintain a hybrid work environment, and Zoom makes collaboration easier.
What I like most about Zoom is its simplicity and functionality.
It also works well here in Nigeria, even when internet connectivity isn't great.
What is most valuable?
The video quality is good. The security features are good.
The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet.
What needs improvement?
For me, the only thing I'd suggest is to make the pricing more affordable.
For how long have I used the solution?
I've been using Zoom on and off for maybe three or four years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It is scalable as well. We don't actually subscribe to Zoom. We mainly use it to attend meetings but not to set them up.
While everyone in our organization (which is less than ten people) has Zoom installed, we don't use it to host meetings ourselves.
Which solution did I use previously and why did I switch?
I've been working with virtual meeting platforms like Webex.
I've mostly used Google Meet and Microsoft Teams recently. But I've also used Webex in the past.
I also used Zoho once.
For screen sharing and presentations, I actually prefer Google Meet, followed by Zoom. Microsoft Teams can be a bit more challenging, especially if your internet connection isn't strong.
I mainly installed Zoom because it was very popular.
How was the initial setup?
The installation was straightforward and didn't take long. If you're downloading the app and setting everything up for the first time, it should take about five to ten minutes.
What's my experience with pricing, setup cost, and licensing?
If you have short meetings and don't need many advanced features, like extra storage, you might not have to pay for a license. It really depends on your specific needs.
What other advice do I have?
Overall, I would rate it an eight out of ten. It's a user-friendly product. It's a good choice if you sometimes need to use it where internet connectivity isn't the strongest.
It's a good product, and I would highly recommend it – especially because it works well even with less reliable internet connections.
Helps to conduct daily conferences, planning meetings, and other necessary work-related discussions
What is our primary use case?
I use the tool daily as a project manager. I conduct scrum calls for my team, which are spread across multiple locations and geographies. I host daily conferences, planning meetings, and other necessary work-related discussions via Zoom. Additionally, we hold review meetings with the product managers. These sessions involve video conferences with the product managers as well.
What is most valuable?
Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient.
The screen sharing and whiteboarding features are particularly valuable. We utilize whiteboarding when someone needs to explain something remotely. It allows for the quick creation of visual aids and animated views. Additionally, the seamless recording feature is highly beneficial.
The tool's security features are good. There is no overlapping of any other calls with this call. Many security features are enabled, like for the call you are hosting. If it coincides with some other meeting, Zoom allows us to prevent other persons from joining this meeting and then deal with it. So there are specific options for that, which is quite helpful. Sometimes, we run over time, and we may not have the time to onboard new participants. The tool automatically pushes them into a separate meeting group. They understand that we are busy on a separate call and are not disturbed by the current meeting.
What needs improvement?
I don't have any particular issues, but I think the user interface could be improved. Previously, I used Microsoft Teams, where the chat, video, and audio options were all easily accessible in one place, making the user experience smoother. In Zoom, it's a bit more manual. For example, we must use external chat options like Slack and manually send the Zoom URL link to initiate a chat. In MicrosoftTeams, you can directly call and chat with someone from the contact list simultaneously.
For how long have I used the solution?
I have been working with the product for two and a half years.
What do I think about the stability of the solution?
I rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate Zoom as a nine point five out of ten regarding scalability. It's highly scalable and seamless, with minimal hiccups compared to other platforms like Teams, where there might be some integration lag. Currently, more than 10,000 users are using Zoom in our company. As of now, we don't have plans to increase usage further,
How are customer service and support?
I haven't had the opportunity to contact Zoom's tech support because everything has been running smoothly. Our organization has a separate team that handles Zoom requests, and they interact with it's proprietary support team on our behalf. So far, I haven't encountered any issues requiring me to contact them.
Which solution did I use previously and why did I switch?
Apart from Zoom and Microsoft Teams, Google Meet is another option we considered in our company. However, we ultimately chose Zoom because it was already adopted by our organization, and it integrates well with Outlook and Slack, which we heavily rely on for communication.
How was the initial setup?
I rate the solution's deployment a ten out of ten. Microsoft Teams is more difficult to install than Zoom. Zoom's mobile setup is also easy. Deployment takes five to ten minutes to complete.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is reasonable. I think we get discounts as an organization.
What other advice do I have?
Due to its whiteboard features, I recommend Zoom for remote working. I rate it a nine out of ten.
Has background noise cancellation and recording features
What is our primary use case?
We use Zoom a lot for meetings. We schedule regular meetings in advance, sometimes even a month in advance. Sometimes, we have last-minute meetings, too. For those, we use personal meeting links. Our work setup is a mix of in-office and online, so even in the office, we still use Zoom because some team members work remotely.
What is most valuable?
The tool has made remote work possible for us. It's not just about the technology but also about staying connected with colleagues. When everyone works from home, using Zoom for meetings becomes very common. One great thing about the product is its ability to cancel out background noise. This helps a lot, especially when construction or other noise surrounds your home.
The Zoom recording feature is really useful. Sometimes, when you need to interview sensitive users, they might not feel comfortable if you record a video. We might have used a phone or another recorder in the past. However, it records only the audio of the meeting, not the video or screen sharing. This makes customers feel safer because they know only the audio is being recorded, which can be more effective for sensitive interviews.
I can share documents directly in the chat during meetings, which is helpful, especially when collaborating with my project team. Before, I had to download the chat manually, but now I can see all the chat directly in the Zoom application. Plus, I can automatically save the meeting chat to my computer.
What needs improvement?
We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. It's a common function in Zoom meetings but can lead to some uncomfortable moments.
Even though we use screen sharing a lot, it can still be awkward because we don't always know what the other person's screen looks like. Technical issues often arise during screen sharing, especially in hybrid meetings where some people are in physical meeting rooms, and others are online. In those cases, it isn't easy to know which screen is being shared, especially if multiple screens are connected.
One area where the tool could improve is providing better clarity during screen sharing. It would be helpful to have a feature where participants can see what others see on their screen, especially when sharing presentations like PowerPoint slides. Sometimes it's hard to know which screen is being shared. Additionally, indicating when screen sharing has stopped would be beneficial. Another aspect that could be enhanced is noise cancellation. While Zoom does have this functionality, it's not widely known among participants.
Maybe the solution could promote noise cancellation features more effectively, especially for users in open office environments where background noise can be problematic. Users could access noise cancellation with just one click, which works well in my experience. However, having a dedicated button on the dashboard might be helpful for quick access rather than navigating through the audio settings. The noise cancellation feature also has different levels, like low, medium, and high, depending on the background noise level. But if you set it too high in a quiet environment, it can also cancel out your voice.
One thing I'd like to see in a new version of Zoom is better control over Otter.ai. If someone is invited to a meeting but doesn't attend, Otter.ai will join the meeting and record it without the host's consent. There's no way to block or prevent this from happening, even though Zoom works with Otter.ai for transcription purposes. It would be helpful to introduce settings allowing hosts to block or manage Otter.ai from joining meetings without permission. This would prevent situations where meetings are recorded without consent.
While attaching a link to a calendar invite for personal meeting rooms is straightforward, it's not as smooth for dedicated meetings created within Zoom. Sometimes there are issues with logging in or stability when connecting Zoom with Outlook calendars. As a workaround, I often create a quick Zoom meeting in Zoom itself, copy the link, and then add it to my calendar invite. It would be great if Zoom had smoother integration with calendars like Outlook or Google Calendar to streamline this process. Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings.
For how long have I used the solution?
I have been using the product since 2019.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
The tool is scalable since I haven't faced any issues with big meetings. My meetings usually consist of 10-20 users.
How are customer service and support?
I haven't contacted the tool's technical support yet.
Which solution did I use previously and why did I switch?
Compared to other products like Microsoft Teams and Google Meet, Zoom is pretty great overall. My experience with Microsoft Teams hasn't been very smooth, as I often encounter issues with turning on my camera, hearing clearly, or using the chat functions. While this might be due to my computer, it's still frustrating. As for Google Meet, although it's not necessarily bad, I prefer Zoom because I'm more familiar with its layout and settings. I've gotten used to Zoom, so Google Meet feels a bit harder to use in comparison.
What other advice do I have?
It's hard to give Zoom a specific reliability rating because it can vary depending on factors like internet issues or technical glitches. Sometimes, updates occur, which can cause delays when joining meetings.
I use the tool's desktop version. I rate it an eight out of ten.
Easy to use and has a good screen-sharing feature, but setting up and understanding the tool takes time
What is our primary use case?
I use the solution for meetings, leadership coaching, and leadership development. Sometimes, I use it for setting up team meetings and progress meetings for projects.
What is most valuable?
If we're leading groups, we can set up the tool for different environments. We can use the product for communication, presentation, and integration. The screen-sharing feature is easy to use. It is very helpful. We must be careful about what we are sharing. It also depends on the user of the tool, how they set it up, and the quality of the person using it. The product is easy to use. I’m happy with the solution for general use.
What needs improvement?
Initially, it takes a little time to figure out how to set up the tool for screen sharing and collaboration. Setting up and understanding the tool takes time. The product must provide more information to protect the users. They must know when they are visible and have a clear view when they are on.
Before the screen sharing starts, the product must confirm with the user whether they want to share their data, documents, or the screen. There must be more reminders. It might be annoying for some people, but it would help protect the privacy of the users.
For how long have I used the solution?
I have been using the solution for some years.
How was the initial setup?
It was not difficult to initially set up the tool.
Which other solutions did I evaluate?
Microsoft Teams is a more professional environment. It is useful for normal meetings and quick communications on a day-to-day basis in a professional environment. It is good. It is a little bit more complex and has a little bit more options than Zoom. It needs more qualified people who are used to working in a complex environment.
What other advice do I have?
I work internationally. I have international contacts in Germany, Switzerland, and the Netherlands. It's a normal tool I use. I use it two times a month. If we have good communication around it and good preparation, the tool is quite good to use. I have technical experience. I have worked in many environments, so I do not hesitate to try and figure it out. Overall, I rate the product a seven out of ten.
Used for meetings and collaboration, but it should include the automatic transcribing feature
What is our primary use case?
Sometimes, I use Zoom when I meet with some of my customers who are using Zoom for meetings and collaboration.
What is most valuable?
I like the fact that you can run Zoom on the browser as well as the native app so that you can quickly run it on any platform. Zoom has helped me with collaboration and remote working.
What needs improvement?
Zoom should also include features like the automatic transcribing of conversations. It allows you to record the video of a meeting, but it doesn't have the ability to automatically transcribe the conversation into text. Sometimes, I have issues with using the app on different browsers, like Safari on Mac.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
The solution’s stability is fine but could be improved.
Which solution did I use previously and why did I switch?
Since Google runs completely on the browser, you can get into a meeting quickly. In Zoom, we had to skip a few steps and consider whether to run it on the browser or the app. If I launch it in the app, it takes time for the app to launch and then for me to log in.
There are a few steps involved, but with Google, we just have to click on a link. Copying the passcode and entering those passcodes when joining a Zoom call is a bit of a hassle. With Google, you just click on a link and we can join a meeting.
How was the initial setup?
The solution's setup is not the greatest because it requires you to download the app. We wanted to encourage the browser mode of logging in rather than using an app.
What other advice do I have?
The solution is deployed on the cloud in our organization. I would recommend Zoom to other users. You should check out the capabilities and features because there are different options when you subscribe to Zoom. You should check things like the limitation on how many people can log in at a time and breakout sessions before subscribing to ensure that the solution fits your needs.
Overall, I rate the solution a six out of ten.
Reliable product with an easy installation process
What is our primary use case?
We use Zoom to schedule meetings with internal team members and external partners.
What is most valuable?
The platform has a solid feature for scheduling short meetings worth 30 minutes.
What needs improvement?
They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings.
What do I think about the stability of the solution?
It is a stable platform. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
We have around 11 Zoom users in our organization. We use it from time to time depending on the requirement. I rate the scalability a ten out of ten.
How was the initial setup?
It is easy to deploy and takes five minutes to complete the process. It involves installing the application on the desktop, signing up, and creating a meeting room.
What's my experience with pricing, setup cost, and licensing?
We use the free version of the product. We utilize it only three to four times a month.
What other advice do I have?
The platform provides the easiest way to install or sign up the account. We can then schedule the meeting with an agenda and send an invite email to the attendees. It is a reliable product and offers enough services for our business requirements in terms of productivity.
I advise others to purchase Zoom’s license for unlimited meeting durations. The free version is enough for us, particularly for a spam-free environment with limited internal or external collaborations.
I rate it a ten out of ten.
Provides recording functionality but needs to improve the overall stability
What is our primary use case?
I use the solution for our company's meetings and to hold sessions with our vendors.
What is most valuable?
The most valuable feature of the solution is its recording functionality since it helps my company see the operation sessions for the vendors.
What needs improvement?
The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings.
I want to improve the tool's presentation part to be more user-friendly so that users can add notes to the presentations presented via the product.
For how long have I used the solution?
I have been using Zoom for four years. I use the solution's latest version. I am an end user of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a six out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
Over 200 people can join in a single meeting via Zoom.
There are over 100 people in my company who use Zoom.
The product is used twice a week in my company. My company does not plan to expand the use of the solution.
Which solution did I use previously and why did I switch?
I have experience with Microsoft Teams. I started to use Zoom in my company to meet the host requirements.
How was the initial setup?
The product's initial setup phase was easy. I rate the product's setup phase an eight on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.
The solution is deployed on the cloud services managed by Zoom.
Users can join meetings using Zoom's business account in less than ten minutes.
What other advice do I have?
Speaking about Zoom's impact on our company's team collaboration, I would say that my organization has been holding live meetings rather than virtual meetings. The product is helpful for holding huge meetings with people from different locations. The tool offered flexibility with the meetings.
The breakout room feature hasn't had an impact on our company's meeting experience.
My company doesn't have to maintain the product.
My company has not integrated Zoom with other platforms or tools.
I would suggest others consider their organizations network traffic requirements and bandwidth offered before installing Zoom to avoid stability issues.
I recommend the product to others.
I rate the overall tool a seven out of ten.
A highly stable solution that can be used for video conferences and webinars
What is our primary use case?
We use Zoom for video call sessions.
How has it helped my organization?
Zoom drastically reduced the amount of travel because most customer meetings can be done via Zoom meetings. It makes training and webinars quite interactive with the help of breakout rooms, which is quite nice.
What is most valuable?
The most valuable features of Zoom are the audio and video quality and the ease of use when setting up meetings. Interacting during the meeting by highlighting things, using whiteboards, and chatting makes it an interactive and good experience. The webinar functionality and the interaction options during meetings are useful features of Zoom.
What needs improvement?
I often use a highlighting feature in Slack Huddles, which makes it easier to point someone in someone else's screen share. Zoom should include a highlighting feature like in Slack Huddles. The solution is not very useful for chat and lacks highlighting functionality.
For how long have I used the solution?
I have been using Zoom for four years.
What do I think about the stability of the solution?
Zoom is a highly stable solution.
What do I think about the scalability of the solution?
Zoom is a scalable solution. We have a couple of hundred Zoom users locally, and we have worldwide around 1,000 users.
What other advice do I have?
We use the cloud version of Zoom. Users should really focus on the video conferences and webinar functionality. Zoom is not designed for chats, channels, or discussions.
Overall, I rate Zoom a nine out of ten.
User-friendly with high-quality video and reliable audio
What is our primary use case?
For a professional services agency, Zoom serves as a go-to tool for virtual client interactions and internal collaboration. It's ideal for client consultations, project meetings, and presentations due to high-quality video and audio, creating a seamless virtual experience. The screen-sharing feature is perfect for sharing documents and data during discussions, ensuring clarity and efficiency.
Zoom's recording and transcription capabilities enable the agency to archive important discussions for future reference and compliance purposes. Its chat function allows real-time communication during meetings, enhancing engagement and providing a space for questions and comments.
Zoom's breakout rooms enable the agency to host multiple client meetings or internal working groups concurrently, optimizing time and resources. The integration with various apps streamlines tasks, such as scheduling and document sharing.
How has it helped my organization?
The solution is totally intuitive, stable, and scalable. We use Zoom for client meetings, internal meetings, webinars, and more. It keeps us all connected.
It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration.
The high-quality video and audio are reliable. The screen sharing and recording features are fantastic for presentations, and the chat function enhances real-time engagement.
Zoom's breakout rooms are perfect for group work, and the integration with our various apps simplifies tasks.
What is most valuable?
I love the high-definition video and audio. These help ensure that meetings are as close to in-person as possible.
Screen sharing and recording capabilities are invaluable for presentations and archiving discussions. The chat function allows for instant messaging, enhancing real-time collaboration.
Zoom's breakout rooms facilitate seamless group work, making it a versatile tool for businesses and educators.
Its integration with a wide range of apps simplifies workflows, while virtual backgrounds add a touch of creativity and professionalism to meetings. Zoom consistently updates and refines its features, ensuring users benefit fully from the investment.
The new AI tools look interesting; however, I haven't yet fully explored them.
What needs improvement?
Zoom is a fantastic tool. That said, there are always areas where it could improve.
Excessive software updates can sometimes disrupt my experience. Zoom should consider a more transparent update schedule and allow users to opt for manual updates if they prefer stability over the latest features.
Enhanced security measures could be a priority to safeguard against potential breaches and ensure user privacy.
Customization options for the user interface and more advanced moderation tools are also areas for potential growth.
Addressing these issues and listening to user feedback can make it even more user-friendly and secure, ensuring its continued success in the future.
For how long have I used the solution?
I've used the solution for approximately seven years.
Provides valuable feature for communication and has an easy setup process
What is most valuable?
Zoom's most valuable feature is communication.
What needs improvement?
There could be more integration options for Zoom.
For how long have I used the solution?
We have been using Zoom for five to six years.
What do I think about the stability of the solution?
I rate Zoom's stability an eight out of ten.
What do I think about the scalability of the solution?
The product is highly scalable. I rate its scalability an eight out of ten.
How was the initial setup?
The initial setup is easy. I rate its process a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
It is an inexpensive product. I rate its pricing a two out of ten.
What other advice do I have?
It is a good product. I rate it a nine out of ten.