I use Zoom for scheduling work meeting purposes.

Zoom for Government (GovCloud, FedRAMP) [Private Offer Only]
Carahsoft Technology Corp.External reviews
External reviews are not included in the AWS star rating for the product.
Easy-to-use platform with good scalability
What is our primary use case?
What is most valuable?
The product's most valuable features are chat and video streaming.
What needs improvement?
There must be an option to ask permission from the host to record the Zoom meeting.
For how long have I used the solution?
We have been using Zoom for more than a year. We are using the latest version.
What do I think about the stability of the solution?
I rate Zoom's stability a nine out of ten.
What do I think about the scalability of the solution?
The product is highly scalable. I rate its scalability an eight out of ten. Our organization has more than ten users, and we use Zoom at least once a week. I might plan to increase the usage depending on the business requirements.
Which solution did I use previously and why did I switch?
I have used Skype before. Later, I switched to Zoom, which is more convenient, easy to use, and set up. It has multiple options for chat. It also has more features overall compared to Skype.
How was the initial setup?
The initial setup is easy. I rate the process a nine out of ten. It takes ten minutes to complete. I implement the updates manually.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing a seven out of ten. It is not affordable for small businesses.
Which other solutions did I evaluate?
I have evaluated Microsoft Teams. In comparison, Zoom is convenient to use.
What other advice do I have?
I rate Zoom an eight out of ten.
A tool with a free version and a deployment phase that takes around two minutes
What is our primary use case?
I join meetings via Zoom only when someone sends me a link to join it. I don't use it actively. I use Zoom to attend general meetings with my company's suppliers or customers.
What is most valuable?
I hardly use Zoom. I just connect to Zoom and attend the meeting of whoever has set it up for me on Zoom. There isn't something that I like particularly about Zoom.
What needs improvement?
Some windows on Zoom can look hidden. When you join a meeting in Zoom, you may feel it is difficult to find some windows until you click a few buttons to help you eventually get to the window you want to see. I operate on a macOS, where the chat window is not immediately available when I join a meeting. In general, Zoom's UI needs improvement.
The appearance of important windows in Zoom, especially the chat window, is an area that needs improvement.
For how long have I used the solution?
I have experience with Zoom. I am just a user of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
My company has around five users of Zoom.
How are customer service and support?
I never had a reason to use the solution's technical support.
Which solution did I use previously and why did I switch?
In our company, we normally use Microsoft Teams, but we use Zoom whenever there is a client that requires us to be on a call via Zoom.
How was the initial setup?
I carried out the setup phase of Zoom a couple of years ago, so I don't remember whether its procedure was complex or straightforward.
The deployment phase of Zoom took two minutes to be completed.
Regarding the deployment process, I just downloaded the Zoom installation file and pressed the install option to install Zoom on my system.
What about the implementation team?
I managed the installation phase of Zoom in our company.
What's my experience with pricing, setup cost, and licensing?
I use Zoom's free version.
What other advice do I have?
Zoom is a product that offers users convenience, so you won't be left out of any meetings, especially when others need or prefer to hold meetings on Zoom.
I rate the overall solution an eight out of ten.
A stable tool to hold virtual meetings that also helps with its file extraction capabilities
What is our primary use case?
I use Zoom for virtual meetings and video communication.
What is most valuable?
Our company is interested in Zoom's extraction capabilities and uses it as a transformation tool. Zoom can convert a JSON file to an XML file without the need to involve coding and by using the drag and drop feature available in the solution's UI because it's not for our internal use but for our customers who don't want to write scripts.
What needs improvement?
Zoom's stability is an area with certain shortcomings that need improvement.
For how long have I used the solution?
I have been using Zoom for three to five years.
What do I think about the scalability of the solution?
It is a scalable solution.
I am unsure about the number of users who use Zoom in my company.
How are customer service and support?
I have never used the solution's technical support.
Which other solutions did I evaluate?
I don't think my company evaluated other options in the market before choosing Zoom.
What other advice do I have?
I recommend the solution to those planning to use it.
I rate the overall solution an eight out of ten.
An affordable, easy, and user-friendly tool useful for setting up virtual meetings
What is our primary use case?
Zoom is quite easy to use and user-friendly.
The main purpose of Zoom is to hold virtual meetings.
What is most valuable?
Zoom has many features, but our company uses the solution's basic features, like scheduling meetings on the calendar, chatting, and sharing screens and documents.
What needs improvement?
The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes. The aforementioned area can be considered for improvement.
For how long have I used the solution?
I have been using Zoom since 2020, around COVID-19. My company is just a customer of Zoom. I use the solution's latest version.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
Around 15 people in my company use Zoom.
Zoom is used at least once every couple of days, but in the past, Zoom was used every day.
Personally, I plan to increase the use of the solution since I prefer to have more virtual meetings.
How are customer service and support?
I haven't interacted with the solution's technical support.
Which solution did I use previously and why did I switch?
I had used Skype, which was exclusively for personal use.
How was the initial setup?
I rate Zoom's initial setup phase around nine to ten, on a scale of one to ten, where one is a difficult setup and ten is an easy setup.
The solution is deployed on an app, which is an on-premises version.
Zoom's initial download or deployment process was completed in a couple of minutes.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price. Price-wise, it is an affordable solution. The cost, in addition to the standard licensing fees, is related to the premium. Generally, a person can use it for free or go for a premium if they want to upgrade or extend the meeting time.
What other advice do I have?
I think Zoom is a great tool.
I recommend Zoom to others because I found it very easy to use, especially for old people unfamiliar with technology. With Zoom, you just send the link and the invite to allow a person to join a meeting easily.
I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
Has good scalability and an easy setup process
What is our primary use case?
We use Zoom for meetings, conferencing, and presentation purposes. We use it for end-user management as well.
What is most valuable?
Zoom has all the essential features.
What needs improvement?
The platform's feature for screen sharing needs improvement. We should be able to pause it while checking emails or messages in a meeting room, similar to Webex.
For how long have I used the solution?
We have been using Zoom for a couple of years.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
We have 4,000 to 5,000 Zoom users in our company. It works fine in terms of scalability. We have plans to increase the number of users.
Which solution did I use previously and why did I switch?
Different organizations use different collaboration tools. I use Zoom as it is easy to use, and my current organization uses it. I use Webex and Teams as well.
How was the initial setup?
The initial setup is easy. It requires five to ten minutes to complete. We need to download it on our system, register, and install it.
What about the implementation team?
We implemented the product in-house.
What other advice do I have?
I recommend Zoom to others and rate it an eight out of ten.
High quality video, simple to use, and quick setup
What is our primary use case?
I use Zoom for virtual meetings.
What is most valuable?
The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need.
What needs improvement?
In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself.
For how long have I used the solution?
I have been using Zoom for three to four years.
What do I think about the stability of the solution?
We have had some issues with the connection but this could be my ISP and not the solution.
What do I think about the scalability of the solution?
The scalability of Zoom is good.
We have had a lot of users using the solution in the past.
Which solution did I use previously and why did I switch?
I have used Webex and Zoom has better quality.
How was the initial setup?
The initial setup of Zoom was not difficult. A corporate account can be more difficult. The time it takes for the implementation is quick, approximately 15 minutes.
What other advice do I have?
I would recommend this solution to others.
I rate Zoom an eight out of ten.
An easy-to-use solution that helps to create internal and external meetings
What is our primary use case?
We use the solution for internal and external meetings.
How has it helped my organization?
The tool helps to reduce the time in meeting people.
What is most valuable?
The solution is stable and user-friendly.
For how long have I used the solution?
I have been using the tool for three years.
What do I think about the stability of the solution?
I would rate the product a ten out of ten for stability.
What do I think about the scalability of the solution?
The solution is extremely scalable.
How was the initial setup?
The solution's setup is very easy.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is good.
What other advice do I have?
I would rate the product a ten out of ten. We create Zoom links for meetings. You can access Zoom from mobile phones as well. It's a good tool that is easy to use.
A solution that is worth the money and requires its users to go through an easy setup phase
What is our primary use case?
I use it for everything, including my personal uses. To meet clients outside of Microsoft Teams, I use Zoom. Also, I use it for meetings in general with clients, volunteer work for meeting people across the world and trying to do different things on the platform. So, it helps me have conversations while trying to figure out how we can help other people. I don't think there's a day that I don't use them. I use it every time.
What is most valuable?
There are a lot of features in the solution. Besides the fact that you can speak with anyone from across the world, you can also see each other. Also, I really appreciate being able to record whatever is being set on Zoom, especially when I can use it for the onboarding process. So, I have such case scenarios and examples. I think that's one of the main features I love about Zoom.
What needs improvement?
I think Zoom should be introduced for the phone because we can use it on its own. I guess graphic design or the user experience they provide can be changed. The design could be changed. I find it kind of difficult to use Zoom, especially with clients and co-workers, friends and family who do not like to use Zoom on their phones because it's hard or difficult compared to a laptop. One of the main concerns is the difficulty of using it on your mobile device.
For how long have I used the solution?
I have been using Zoom since COVID started, which was 2020. I am using Zoom Version 5.14.8. I am a user of the solution.
What do I think about the stability of the solution?
The only time it lags is when we are in a bad spot for Wi-Fi, so it depends on where I'm working. Suppose I'm working at a cafe or maybe at an airport. Also, since I am a graphic web designer, if I have too much storage being taken up, it will lag to the point where I have to move things onto a different desktop so that viewing can be used. So I think that's another kind of issue that I'm having. I'm trying to figure out if that's on my side or if it is an ongoing issue at the moment.
How are customer service and support?
I had to contact customer service and support a couple of times, but I think there were a couple of times when Zoom itself contacted me. I think it had crashed once, but they had emailed me saying that if I was experiencing something, it would take about twenty-four hours to be fixed.
How was the initial setup?
The initial setup was very easy.
What was our ROI?
The solution is worth the money.
What's my experience with pricing, setup cost, and licensing?
I am paying to use the solution. I am making yearly payments. So, I am paying 250 USD a year.
Which other solutions did I evaluate?
Zoom is very efficient for everyone since it's very easy to use. Even if they don't have the app, I can send them a link to them, and it opens up. I know, for the different people that I work with, that such things may be a little bit old, and I say this because I am not tech-savvy. It's something I can rely on, and I know it is easier to use. I don't use Skype because I've never really trusted it over the years. The only other virtual meetings I used to do were on Microsoft Teams, but that's really just for, like, my budget. Zoom can be used by those who are not tech-savvy.
What other advice do I have?
To others, I would say that it is a great platform to be able to meet other people. It's a great way of communication, and we're able to get instant results. Also, it's great for the conference solution. You can share data. So, I would definitely recommend it to others for sure.
I honestly love the solution owing to how I can share my meetings and my screens. There is even a game feature we use, and it is helpful since my family is spread across the world. So I just love how we, like, really made it easier for me for people everywhere.
Overall, I rate the solution a ten out of ten.