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Reviews from AWS customer

3 AWS reviews

External reviews

61 reviews
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External reviews are not included in the AWS star rating for the product.


    Yatish Tiwari

Has good scalability and an easy setup process

  • August 29, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Zoom for meetings, conferencing, and presentation purposes. We use it for end-user management as well.

What is most valuable?

Zoom has all the essential features.

What needs improvement?

The platform's feature for screen sharing needs improvement. We should be able to pause it while checking emails or messages in a meeting room, similar to Webex.

For how long have I used the solution?

We have been using Zoom for a couple of years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

We have 4,000 to 5,000 Zoom users in our company. It works fine in terms of scalability. We have plans to increase the number of users.

Which solution did I use previously and why did I switch?

Different organizations use different collaboration tools. I use Zoom as it is easy to use, and my current organization uses it. I use Webex and Teams as well.

How was the initial setup?

The initial setup is easy. It requires five to ten minutes to complete. We need to download it on our system, register, and install it.

What about the implementation team?

We implemented the product in-house.

What other advice do I have?

I recommend Zoom to others and rate it an eight out of ten.


    reviewer2194749

High quality video, simple to use, and quick setup

  • May 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use Zoom for virtual meetings.

What is most valuable?

The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need.

What needs improvement?

In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself.

For how long have I used the solution?

I have been using Zoom for three to four years.

What do I think about the stability of the solution?

We have had some issues with the connection but this could be my ISP and not the solution.

What do I think about the scalability of the solution?

The scalability of Zoom is good.

We have had a lot of users using the solution in the past.

Which solution did I use previously and why did I switch?

I have used Webex and Zoom has better quality.

How was the initial setup?

The initial setup of Zoom was not difficult. A corporate account can be more difficult. The time it takes for the implementation is quick, approximately 15 minutes.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom an eight out of ten.


    Irwin Gibson

An easy-to-use solution that helps to create internal and external meetings

  • May 18, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for internal and external meetings.

How has it helped my organization?

The tool helps to reduce the time in meeting people.

What is most valuable?

The solution is stable and user-friendly.

For how long have I used the solution?

I have been using the tool for three years.

What do I think about the stability of the solution?

I would rate the product a ten out of ten for stability.

What do I think about the scalability of the solution?

The solution is extremely scalable.

How was the initial setup?

The solution's setup is very easy.

What was our ROI?

We have seen ROI with the tool's use.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is good.

What other advice do I have?

I would rate the product a ten out of ten. We create Zoom links for meetings. You can access Zoom from mobile phones as well. It's a good tool that is easy to use.


    Alyssa Lawson

A solution that is worth the money and requires its users to go through an easy setup phase

  • May 17, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use it for everything, including my personal uses. To meet clients outside of Microsoft Teams, I use Zoom. Also, I use it for meetings in general with clients, volunteer work for meeting people across the world and trying to do different things on the platform. So, it helps me have conversations while trying to figure out how we can help other people. I don't think there's a day that I don't use them. I use it every time.

What is most valuable?

There are a lot of features in the solution. Besides the fact that you can speak with anyone from across the world, you can also see each other. Also, I really appreciate being able to record whatever is being set on Zoom, especially when I can use it for the onboarding process. So, I have such case scenarios and examples. I think that's one of the main features I love about Zoom.


What needs improvement?

I think Zoom should be introduced for the phone because we can use it on its own. I guess graphic design or the user experience they provide can be changed. The design could be changed. I find it kind of difficult to use Zoom, especially with clients and co-workers, friends and family who do not like to use Zoom on their phones because it's hard or difficult compared to a laptop. One of the main concerns is the difficulty of using it on your mobile device.

For how long have I used the solution?

I have been using Zoom since COVID started, which was 2020. I am using Zoom Version 5.14.8. I am a user of the solution.


What do I think about the stability of the solution?

The only time it lags is when we are in a bad spot for Wi-Fi, so it depends on where I'm working. Suppose I'm working at a cafe or maybe at an airport. Also, since I am a graphic web designer, if I have too much storage being taken up, it will lag to the point where I have to move things onto a different desktop so that viewing can be used. So I think that's another kind of issue that I'm having. I'm trying to figure out if that's on my side or if it is an ongoing issue at the moment.


How are customer service and support?

I had to contact customer service and support a couple of times, but I think there were a couple of times when Zoom itself contacted me. I think it had crashed once, but they had emailed me saying that if I was experiencing something, it would take about twenty-four hours to be fixed.

How was the initial setup?

The initial setup was very easy.

What was our ROI?

The solution is worth the money.

What's my experience with pricing, setup cost, and licensing?

I am paying to use the solution. I am making yearly payments. So, I am paying 250 USD a year.

Which other solutions did I evaluate?

Zoom is very efficient for everyone since it's very easy to use. Even if they don't have the app, I can send them a link to them, and it opens up. I know, for the different people that I work with, that such things may be a little bit old, and I say this because I am not tech-savvy. It's something I can rely on, and I know it is easier to use. I don't use Skype because I've never really trusted it over the years. The only other virtual meetings I used to do were on Microsoft Teams, but that's really just for, like, my budget. Zoom can be used by those who are not tech-savvy.


What other advice do I have?

To others, I would say that it is a great platform to be able to meet other people. It's a great way of communication, and we're able to get instant results. Also, it's great for the conference solution. You can share data. So, I would definitely recommend it to others for sure.

I honestly love the solution owing to how I can share my meetings and my screens. There is even a game feature we use, and it is helpful since my family is spread across the world. So I just love how we, like, really made it easier for me for people everywhere.

Overall, I rate the solution a ten out of ten.