PagerDuty Operations Cloud
PagerDutyExternal reviews
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Key tool in Ops world
What do you like best about the product?
1. Simple to use
2. Easier integrations to other tools like Statuspage, New Relic, Alert Manager etc
3. Service Catalog feature is quite useful especially when you have lots of services and want to know who owns what
2. Easier integrations to other tools like Statuspage, New Relic, Alert Manager etc
3. Service Catalog feature is quite useful especially when you have lots of services and want to know who owns what
What do you dislike about the product?
Like the tool so far; nothing that stands out that says - "I dislike this"
What problems is the product solving and how is that benefiting you?
Oncall, Service Catalog, Auto alerts and remediation once fixed
Recommendations to others considering the product:
Market leaders and best tool available. Its pricey but you get what you pay
PagerDuty does it all!
What do you like best about the product?
It is intuitive and easy to configure. I can send users an invite and I don't need to hold their hands while they configure their own escalation policies.
What do you dislike about the product?
Not much to dislike. Maybe the fact that you cannot set an override for days in the past. But that is just my HR complaining, not an actual issue
What problems is the product solving and how is that benefiting you?
We use this for everything, including providing 24/7 support without having users sit and wait for those calls.
Nice tool, but with a few key limitations
What do you like best about the product?
Notification system is top notch. Whether it's email, SMS, or phone call, PD gets it to you, and quickly!
What do you dislike about the product?
The email integration lacks screenshot support. It's very limiting to having people create PagerDuty incidents, go to the trouble of creating, sometimes even annotating screenshots, only to have PagerDuty lose all that valuable diagnostic information when the incident is created.
The other main pain point is searching for a PagerDuty incident. There seems to be no search functionality other than by incident #. Many times you can't remember the incident #, but remember what the incident was about, or an error message you received. Unfortunately you can't search on any of that.
The other main pain point is searching for a PagerDuty incident. There seems to be no search functionality other than by incident #. Many times you can't remember the incident #, but remember what the incident was about, or an error message you received. Unfortunately you can't search on any of that.
What problems is the product solving and how is that benefiting you?
High severity business critical functions are alerted on and the on-call engineers are notified pretty much instantly improving our responsiveness as a technology organization within our larger business. Issues are resolved quicker and our technology group is perceived as being more on-the-ball and quick to respond to issues.
Excellent Service and Product
What do you like best about the product?
It's very easy for us to configure and has helped our ops team immensely.
What do you dislike about the product?
searching through incidents could be easier
What problems is the product solving and how is that benefiting you?
We are using them to solve issues our client's servers and other equipment and relay that info to our staff
Recommendations to others considering the product:
Well worth the cost highly recommended, My team uses it regularly, and even when there is issues support is quickly available to assist
PagerDuty Helps Keep Our Systems Going
What do you like best about the product?
PagerDuty is highly customizable and allows you to specify how you want to receive notification. It allows you to set up personal escalation policies. For example, I have it set to first give me a push notification, then text, then phone call. I like how easy it is to integration with different software. Currently we have a few different services connected that can trigger alerts. The price is also really reasonable.
What do you dislike about the product?
Can be a little complicated to learn overall but the complexity allows for more configurability. I wouldn't simplify it, but instead work on ways to help train the user within the app.
What problems is the product solving and how is that benefiting you?
Pagerduty is integrated with out monitoring system. All mission critical alerts that need immediate attention are sent to pagerduty. We also have escalation policies set up so that if the main on-call doesn't respond in time, the next individual will get a notification.
Using PagerDuty
What do you like best about the product?
I love its integrability with many platforms. As a company we use an awful lot of different services and connected platforms, and it makes sense to have a platform agnostic service like pagerduty which allows us to connect to many different things together and give us alerts. I really like that no matter what platform our services are on such as AWS, Azure, or any other web service, I'm able to get alerts and integrate them very quickly into pagerduty and then if there are ever any incidents that arise I can trust that someone on my team will be able to address it quickly.
What do you dislike about the product?
Nothing, it's great! I haven't had an issue with it. We have had a great increase in our response time and time to completion for incidents that arise with any problems our customers might be having. Before using pagerduty, we weren't as quick to solve the issues because it would get confusing and burdensome for people that were mainly assigned to dealing with these problems. However now we are able to address these issues quickly and there is no confusion about who is responsible for what. The on-call scheduling system helps us deal with that quite a bit and I can't be more happy with how it has been. I have never had an issue with pagerduty and it has been great.
What problems is the product solving and how is that benefiting you?
We have lots of alerts that come in from our micro-service system, and it's great to have on-call scheduling to deal with those. We have a great system now for addressing problems that arise quickly. I love being able to use pagerduty for my phone and email, it is pretty great because whenever an incident arises in production environments or even in development environments, I'm able to quickly see what is the problem by looking at my device and getting an alert whenever I am on call. It's very clear to me that this software platform allows me to very quickly address incidents. For example I have had times where a production incident would happen at night time and if I'm on a call I'm able to see that something is happening, whereas if we didn't have a system in place for this, then I would basically never know until the next business day, which could be too late to address the issue. The on-call scheduling also makes it so that no one person on the team is overburdened by support issues. I also love being able to access the pagerduty platform in browser so then when I'm at my desk I can also address any tickets that have come up.
Recommendations to others considering the product:
I highly recommend pagerduty to any company or small team that needs to have good management for on-call scheduling and addressing support and production issues as they arise. Greatly clarifies which way to address issues and helps you plan and support your customers better. I've never had a single issue with page Duty and then make it really easy to deal with anything. It is seriously a silver bullet in the war against support tasks.
Integration for success
What do you like best about the product?
I really like the flexibility to modify teams, pagerduty alerting schedules, creating overrides in schedules, and granularity in how it handles alerting and escalation.
What do you dislike about the product?
With all the features and flexibility, at times it can be a bit difficult to keep track of everything. There is alot of configuration done in different locations and that can make new users trying to create integrations a bit difficult. With good documentation up front in terms of how your team has things configured, that should minimize this concern.
What problems is the product solving and how is that benefiting you?
We are monitoring our environments with a number of different software packages and we are able to bring them all into PagerDuty to handle alerting to our teams with the same configurations/integrations.
Recommendations to others considering the product:
PagerDuty has a lot of offer and has quite a few common integrations as well as email endpoints so its very versatile. Encourage you to try a POC against anything else you are considering. We have used in house solutions before and maintaining those became time consuming at previous companies.. My current company has used PagerDuty for well longer than I have worked here.
Great product
What do you like best about the product?
Great for real time alerting of system issues
What do you dislike about the product?
Configuration can be repetitive. A bulk change option would be great.
What problems is the product solving and how is that benefiting you?
Real time notification of system issues
PagerDuty is very easy to use and offers integration with all the products that we use seamlessly.
What do you like best about the product?
Easy to use interface and concepts such as service groups, rotations, and on-call assignment. Offers easy integration with a comprehensive list of providers and thorough documentation for each.
The service is rock solid and no issues/downtime have been observed.
The service is rock solid and no issues/downtime have been observed.
What do you dislike about the product?
They sometimes change the UI and make it less intuitive to use. Not a deal-breaker and they did add back the option to use the old UI.
What problems is the product solving and how is that benefiting you?
We needed a solution for managing on-call schedules and single notification/aggregation across a few alarm systems we have.
Using PagerDuty allowed us to integrate with the services with very little engineering investment and maintenance.
Using PagerDuty allowed us to integrate with the services with very little engineering investment and maintenance.
Pagerduty provides the control layer for our monitoring solutions and reduces signal to noise
What do you like best about the product?
Scheduling and Integrations are the best
What do you dislike about the product?
Complexity can sometimes be overwhelming
What problems is the product solving and how is that benefiting you?
Monitoring and alerts without scaring people who are powerless to fix things.
Recommendations to others considering the product:
Pagerduty is a very powerful tool and lets one integrate multiple monitoring/alert origins with the timed on-call personnel through their media of choice.
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