Initially, I started using it for managing on-call schedules. As the tech stack developed, we began using it for service alerts and event routing, and then transitioned to operational views and dashboarding. It eventually became central to our alerting systems, where all monitoring tools would send information to PagerDuty, enabling event management and routing to whoever was on call.
PagerDuty Operations Cloud
PagerDutyExternal reviews
910 reviews
from
and
External reviews are not included in the AWS star rating for the product.
one of the best incident management tool
What do you like best about the product?
Pagerduty helps to manage the incident which we can integrate on cloud artichture and other monitoring tools like senty
What do you dislike about the product?
The support for the pagerduty is less and the pricing is high
What problems is the product solving and how is that benefiting you?
As mentioned it will solve the problem from incident managment like keeping alaram on cloudwatch and respond over the pager duty when a new incident is occured
Centralized alert management with customizable routing and superior scheduling
What is our primary use case?
What is most valuable?
The product used to be unique in getting the message to the right person to fix the job. It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person. A significant advantage is that it includes a metrics overlay, which provides an overview of what is happening in the environment, and its scheduling capabilities are superior to other operations.
What needs improvement?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
What do I think about the stability of the solution?
The solution has been 100% stable with no issues due to PagerDuty.
What do I think about the scalability of the solution?
The product was highly scalable, with no limits on the number of applications or event routing rules. However, managing a large number of these became cumbersome, suggesting a need for a way to define everything in code.
How are customer service and support?
The customer service was amazingly good. They helped us build our event routing.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is very straightforward, allowing users to be up and running within minutes. Usually, one knowledgeable person is enough to manage it.
What's my experience with pricing, setup cost, and licensing?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog to better customize purchases.
What other advice do I have?
I'd rate the solution ten out of ten.
Enables us to bifurcate teams and redirect alerts
What is our primary use case?
We use the solution for incident management.
What is most valuable?
PagerDuty helps you bifurcate teams and redirect alerts to specific teams. It has good user management and is easy to plug in. It has good APIs to integrate with our apps and send alerts, making it compatible with most applications. It becomes a powerful infrastructure when handling priority applications, so we use it during the critical phase of our engineering development.
What needs improvement?
It is difficult to send underlying trace files or statuses using PagerDuty. You can set up email alerts, but you cannot build any triggers using those email alerts. There are limitations; you cannot extend it to send alerts to other teams. You can escalate it within the team but not redirect the alert to different teams.
How are customer service and support?
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app can call the on-call person even when the system is offline. It helps you handle alerts quickly, ensuring a fast turnover.
How was the initial setup?
It's straightforward to set up for an organization. It is easy to integrate with our apps.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Relax You'll Be Paged When You're Attention Is Required
What do you like best about the product?
1. Integration with our existing tools
2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go
2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go
What do you dislike about the product?
1. Complexity of initial set-up
2. Pricing 3. Not a very user-friendly UI
2. Pricing 3. Not a very user-friendly UI
What problems is the product solving and how is that benefiting you?
Problem: Delays in detecting and responding to incidents can lead to prolonged downtimes, negatively impacting business operations and customer satisfaction.
Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues.
Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues.
PagerDuty : Seamless monitor of IT alerts
What do you like best about the product?
1. PagerDuty is most suited for highly critical business application or server to monitor the application and server alerts.
2. Alerts are automated, meaning it can send alerts to multiple channels.
3. The company that I worked for used PagerDuty extensively, which helped in on-call scheduling and incident Management
2. Alerts are automated, meaning it can send alerts to multiple channels.
3. The company that I worked for used PagerDuty extensively, which helped in on-call scheduling and incident Management
What do you dislike about the product?
Since PagerDuty is well established in the market, it's cost is comparitively higher compare to other Incident Management providers.
I personally did not like the bombarding of alerts for the issue, howerver this can be silenced now with snoozing the alert.
I personally did not like the bombarding of alerts for the issue, howerver this can be silenced now with snoozing the alert.
What problems is the product solving and how is that benefiting you?
Problem1: Teams tend to miss High volumes alerts , leading to important alerts being missed or ignored.
Solution1: PagerDuty consolidates alerts and ensures that only actionable alerts reach the on-call team, reducing alert noise.
Problem2: Managing on-call schedules manually is time-consuming and prone to errors.
Solution2: PagerDuty automates on-call scheduling, it assigns alerts only to the on-callers, thus helps effectively to monitor alerts.
Solution1: PagerDuty consolidates alerts and ensures that only actionable alerts reach the on-call team, reducing alert noise.
Problem2: Managing on-call schedules manually is time-consuming and prone to errors.
Solution2: PagerDuty automates on-call scheduling, it assigns alerts only to the on-callers, thus helps effectively to monitor alerts.
Review for Pagerduty - Good On Call Partner
What do you like best about the product?
Pagerduty is SaaS based alerting systems allowing companies to use for their in house technology for incident response. It provides the real-time monitoring for all the infrastructure and services by generating calls and emails as needed. It also provides a lot of integrations with other products for example Jira, Nagios and Slack. PagerDuty has a level of escalation setup that allows incidents to follow a process chain which benefits a lot in escalation matrix. PagerDuty features like SSO, Role based Access are really a good add-ons which ease our usage and aslo initial setup.
What do you dislike about the product?
Pagerduty is expensive as compared to its competitors in the market and Its integration lacks some features like easy set up. It has a way to improve its configurations so that a user with zero technical knowledge can understand it. Auto-recovery of alert feature sometime fails and it needs some improvements.
What problems is the product solving and how is that benefiting you?
Pagerduty is playing major role in our project when it comes to monitoring system, We have integrated the pagerduty with Nagios so when any alerts captured in nagios we get it notified by Pagerduty which sends us an email,notification followed by call so with this we are not in a position to miss any critical alerts especially during oncall hours without pagerduty we can't sleep peacefully.
PagerDuty Review: Enhancing Efficiency in Incident Respons
What do you like best about the product?
I did work in integrating alert system to pagerduty, hence these are the few positive pointers, I noted.
a. PagerDuty has a real time alerting system.
b. Intimation over phone as message and phone call.
c. Simple interface, yet robust feature.
a. PagerDuty has a real time alerting system.
b. Intimation over phone as message and phone call.
c. Simple interface, yet robust feature.
What do you dislike about the product?
I did not see any major negatives with PagerDuty, however the cost compare to other compitetors is at the higher number.
What problems is the product solving and how is that benefiting you?
It is really helpful in intimating the persona who in on-call for that day, best thing is we can easily configure the persona, who is assigned for the support.
In this way, it easily helps in seamless monitoring.
In this way, it easily helps in seamless monitoring.
Very intuitive and ease of use
What do you like best about the product?
User-friendly interface, powerful tools, and features, ease of integration, and responsive customer support
What do you dislike about the product?
Alerting and knowledge base support, push notification
What problems is the product solving and how is that benefiting you?
Alerting, integrations, and Automation
Good tool
What do you like best about the product?
Alerting and Integrations with other services
What do you dislike about the product?
Cost/pricing is bit on the higher side as compared to other tools with similar functionalities
What problems is the product solving and how is that benefiting you?
Alerting and Incident Response
Great Product
What do you like best about the product?
Awesome tool for sending the Alert to the responsible person within real time it helps to incident management , it is very easy to use and easy to deployment and customer support team which is very hellpful and avalaible 24*7.
What do you dislike about the product?
there is no Cons from our point it is great product and going in right direction
What problems is the product solving and how is that benefiting you?
It helps to manage the incidents and fail to unwanted things to send the alert to the right responsible person with real time effect.
showing 21 - 30