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Powerful Tool for Handling On Call Rotations
What do you like best about the product?
Easy to use web interface that allows you to setup users and schedules. It is easy to see who is currently on call and who will be on the next rotation. Easy to override and replace users quickly. There are numerous way to interact with the system from simply sending an email to your dedicated PagerDuty email address which will notify the on call person, or if your system is one of the many integrated systems you can have it directly interface with PagerDuty. For those who need a more custom approach there is a feature rich API that you can use to build your own custom interactions. Licensing is per user, so you only have to pay for what you need and can scale up without having to spend a lot of money. It also has an app for your phone (IOS or Android) that works well when on call so that you can get an audible alert even when you are sleeping.
What do you dislike about the product?
I wish they had a way to set a schedule to cascade down through all users for a schedule until an issue is acknowledged or resolved. For example, I have 5 people in the rotation and if an issue doesn't get resolved by the primary on call person within 15 minutes, then it could roll to the next person on the schedule. If they don't acknowledge within 15 minutes then it rolls to the next on the schedule and so on.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to contact system admins after hours for issues that arise within our SCADA system which need to be addressed outside of business hours.
Recommendations to others considering the product:
PagerDuty has the most features and offers the best ease of use relative to it's cost.
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The fast, reliable service but still cannot use reporting
What do you like best about the product?
The reliability of the service, ability to split alerts by severity, postmortems look promising
What do you dislike about the product?
We still cannot start using pagerduty's reporting, probably some quickguades/insights will help.
What problems is the product solving and how is that benefiting you?
It's used for delivering incidents to oncall persons, scheduling, Pagerduty is used by each team that has services in production.
Works as advertised
What do you like best about the product?
I have been using PagerDuty since 2011. All this time the service works without problems.
What do you dislike about the product?
The only thing that comes to mind is that the cost could be a bit lower
What problems is the product solving and how is that benefiting you?
Early alerting regarding the availability of our service.
Dependable and efficient
What do you like best about the product?
Pagerduty allows us to manage our security and support incidents 24 hours a day so that we can reply ASAP. Their integrations are valuable as well.
What do you dislike about the product?
I do not dislike anything about pager duty.
What problems is the product solving and how is that benefiting you?
Quick reply to critical issues, both internal and external.
Pagerduty is the Cadillac of Incident notifications
What do you like best about the product?
The API! We were able to set up web hooks quick.
What do you dislike about the product?
The price - we need it to be a Toyota and it ends up costing a ferrari
What problems is the product solving and how is that benefiting you?
data retention for price comparable to S3.
Recommendations to others considering the product:
Truly look at the budget first.
Worked on very brief short period, I like the way pg integrates and how real time it is
What do you like best about the product?
It's integration with 3rd parties
Real time alarms
Real time alarms
What do you dislike about the product?
User interface is the part where I feel it requires some modifications, maybe ux can help
What problems is the product solving and how is that benefiting you?
Wanted to have a common platform through which I can have alarms on real time basis so that I don't have to manage multiple sources from which I am getting alarm
Effective and thorough for On Call rotations
What do you like best about the product?
Customizable functions to notify right away, Immediately the users, about an incident or a high priority event. Nothing beats their system. Reliable and highly customizable.
What do you dislike about the product?
There are no "mild" incidents, either you get notified that the world is about to end or you don't. Nothing in between.
What problems is the product solving and how is that benefiting you?
On call rotation of 13 developers and two main systems to monitor and administer.
Recommendations to others considering the product:
You should be able to integrate with ETL loads and introduce capabilities to read logs.
No-one likes being woken up by things broken, and Pagerduty helps
What do you like best about the product?
It's easy to setup your schedules so it doesn't wake you at 3am.
What do you dislike about the product?
Often silencing things in pagerduty doesn't silence them on the alerting software.
What problems is the product solving and how is that benefiting you?
I'm not really solving problems with pagerduty as much as being informed of them.
Great
What do you like best about the product?
Calling feature for alerts
the capability of grouping alerts
sending alerts only to specific groups
the capability of grouping alerts
sending alerts only to specific groups
What do you dislike about the product?
changing schedules becomes a bit too hard sometimes
What problems is the product solving and how is that benefiting you?
production issues, impacts and outages
Good services
What do you like best about the product?
Efficiency and have your incidents resolved soon
What do you dislike about the product?
Sometimes the problems with the mobile application bugs
What problems is the product solving and how is that benefiting you?
Servers alerts, datacenters incidents, jira integrations
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