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Reviews from AWS customer

6 AWS reviews

External reviews

918 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Education Management

Enhancing day to day Ops with Pagerduty

  • May 22, 2019
  • Review provided by G2

What do you like best about the product?
Ease of use combined with the possibility to receive notifications based on personal preference.
What do you dislike about the product?
No immediate downsides, obviously you need to spend some time with it to get the most out of all the different options and configuration possibilities.
What problems is the product solving and how is that benefiting you?
Unified notifications, regardless of the monitoring platform used.
Faster responses because the number of notifications decreased to only the relevant issues.


    Internet

A Great tool that keeps an eye on our system stability

  • May 22, 2019
  • Review provided by G2

What do you like best about the product?
Immediate notifications in many different ways
What do you dislike about the product?
The tool satisfies my requirements. Can't find anything that I dislike really.
What problems is the product solving and how is that benefiting you?
Our stability is under control and reaction on the system hiccups increased significantly. As a result, the uptime is affected positively!
Recommendations to others considering the product:
Simply try and you'll be surely surprised with the great quality of the service


    Shiv P.

PagerDuty help us very much in error detection.

  • May 22, 2019
  • Review provided by G2

What do you like best about the product?
We have used PagerDuty on a vast scale in our projects. Pager duty helps us very much in getting the alerts and the integrations provided by them are fantastic. In a span of a few days, we have become a fan of Pager Duty.
What do you dislike about the product?
What I don't like about Pager Duty is that it kind of annoys developer in the middle of the night, but that's its job. But we are satisfied in the last, but at the time of call it kind of annoys us. But this is the thing we have deployed it for.
What problems is the product solving and how is that benefiting you?
We are using Pager Duty for Incident management, so we have set up various policies based on those policies we get the alerting in Pager Duty.
Recommendations to others considering the product:
It's good you can go for it.


    Computer & Network Security

Awesome tool for OnCall Duty

  • May 22, 2019
  • Review provided by G2

What do you like best about the product?
PagerDuty is simple, yet a brilliant tool for incident reporting and quick turn-around; quick turn-around is the key success factor in incident handling. It provides you integration with many other incident reporting tools, for example, Slack. A quick access to everything that you need to have beforehand while handling an incident gives you a feel of abundance. Having the links to pre-configured tools that take you directly to the info collected and analyzed by other tools helps in responding and tackling the incident in an agile manner. Thanks to PagerDuty's seamless integration.
What do you dislike about the product?
It consumes lots of data when accessed via mobile.
What problems is the product solving and how is that benefiting you?
Alerts and it's configuration has helped a lot in becoming true agile in incident handling. Snooze feature is good, gives peace while looking into incident details as it avoids escalation up in the chain.
Recommendations to others considering the product:
PagerDuty is a MUST HAVE when you are seriously in the cloud business.


    David C.

Exactly what we needed for our web-based business

  • May 22, 2019
  • Review provided by G2

What do you like best about the product?
Being able to create PagerDuty incidents from a variety of different triggers, such as emails from support staff, and automated alarms from AWS.

Being able to set up quite complex schedules to share the load of being "on call" to PagerDuty pages.
What do you dislike about the product?
The only thing I dislike about PagerDuty is getting paged, and that's hardly the tool's fault!!
What problems is the product solving and how is that benefiting you?
Because our business is online and has customers worldwide, it is crucial that we know about any issues, 24/7. PagerDuty allows us to set up automated alerts for server issues, and also makes it easy for our support staff (who do have 24/7 coverage) to alert technical staff out of business hours.
Recommendations to others considering the product:
Make sure you know how to detect problems, once you do, PagerDuty is perfect for alerting the right people to deal with the problems.


    Computer Software

Easing out ones work via Pager

  • May 22, 2019
  • Review provided by G2

What do you like best about the product?
That I get to know immediately if there is issue in the system
What do you dislike about the product?
Sometimes the incidents are not resolved automatically. Also, whatsapp integration would be great!!!
What problems is the product solving and how is that benefiting you?
Impending system instability
Recommendations to others considering the product:
Whatsapp Integration would be useful


    Computer Software

Works as advertised

  • May 22, 2019
  • Review provided by G2

What do you like best about the product?
Slack integration and good control over alert and escalation policies
What do you dislike about the product?
PaherDuty's phonecall bot isn't very legible at times.
The android app could also do some work.
I once accidentally marked a violation in some other team's project resolved and couldn't figure out how to roll it back.
What problems is the product solving and how is that benefiting you?
PagerDuty helps inform the relevant teams about errors and warnings related to their deployment.

It's really helpful for us to know beforehand that our containerised deployments are working as expected.


    Financial Services

PagerDuty is invaluable

  • May 22, 2019
  • Review provided by G2

What do you like best about the product?
PagerDuty's fantastic integrations help us stay on top of our incident management where ever and whenever. The ability to schedule escalation policies helps rotate our on call staff easily.
What do you dislike about the product?
Would like PagerDuty to have a smaller list of numbers which we could whitelist on our phones.
What problems is the product solving and how is that benefiting you?
Our CEO and CTO have no problems with stressing out about our infrastructure or essential services having problems.


    Information Technology and Services

Oncall with pagerduty

  • May 22, 2019
  • Review provided by G2

What do you like best about the product?
The ease of usage in Mobile and web portal
What do you dislike about the product?
New features updates , which are not informed to all users and the features don't automatically get started on our account.
What problems is the product solving and how is that benefiting you?
Our alert notification tool for all production issues.
It's dependable and has a quite a few integrations to have life more easier
Recommendations to others considering the product:
It's a very good application with great ease of usability. They also have many new integrations going with the product


    Sarah S.

Get all the alerts I want and more...

  • May 22, 2019
  • Review provided by G2

What do you like best about the product?
PagerDuty is completely reliable; I can't think of a single time when I should have received an alert and did not through PagerDuty.
What do you dislike about the product?
Sometimes managing the rotation is a little hard but it's not impossible
What problems is the product solving and how is that benefiting you?
Always aware of systems issues thanks to PagerDuty.
Recommendations to others considering the product:
We actually integrate pagerduty into internal systems at uber, but that's not an option in the "Do you integrate pager duty...w/any other software"

My recommendations would be that if you want a dependable monitoring solution to alert you when it's important and be a little quieter when it's less important, PagerDuty is an excellent choice!