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Really useful and intuative
What do you like best about the product?
It works. It's easy to setup, customisation is great. Notification options are great, for example I personally don't need/want a call, i'm fine with app and text but others prefer the call. The iOS app is excellent and can't fault it and is the primary notification channel for me.
What do you dislike about the product?
Sometimes it can be a pain to add a maintenance flag (I forget where it lives as i don't use them all the time)
What problems is the product solving and how is that benefiting you?
Getting clients websites back up and running quickly is important for our clients but it's also important for the clients to see how quickly we respond thanks to being alerted the minute and issue occurs (Day or night)
Recommendations to others considering the product:
Integrating with Jira and new relic is a life saver!
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Just Works (TM) and Integrates Well
What do you like best about the product?
PagerDuty has a wide array of integrations. We integrate with both in-house systems via webhooks and with third party solutions. It has a great API and alerting system.
What do you dislike about the product?
The scheduling is difficult to learn. I looked at several different walkthroughs before finally understanding it. Each time we on-board a new person, I have to spend time working with them on the schedule.
What problems is the product solving and how is that benefiting you?
We created an on-call schedule quickly and effectively, then tied to our monitoring and alerting software to ensure that people on-call were only getting critical alerts.
Recommendations to others considering the product:
PagerDuty has the ability to integrate with just about anything. We integrate with more than what is on the list via email and webhooks.
Best alerting tool out there!
What do you like best about the product?
Mobile app rules. I like the new update, which added my on-call shifts.
What do you dislike about the product?
I would enjoy more stats about my on-call shifts. Would add some gamification, by introducing PD achievements.
What problems is the product solving and how is that benefiting you?
Production incidents.
Amazing experience
What do you like best about the product?
Amazing experience with Pagerduty. One of the best tool I have ever used for incident response. The alerting system and the escalation policy is the best. I also like the way we can resolve any issue with the phone call we get during escalation.
It's easy to use, you can create your team, add members, add services under your team and then create escalation policy as well. You can easily schedule the on-call schedule. It's easy to move services from one team to another as well.
Overall an amazing experience, and I highly recommend this to any company that want immediate alerting for their services.
It's easy to use, you can create your team, add members, add services under your team and then create escalation policy as well. You can easily schedule the on-call schedule. It's easy to move services from one team to another as well.
Overall an amazing experience, and I highly recommend this to any company that want immediate alerting for their services.
What do you dislike about the product?
There is nothing bad in Pagerduty. My experience is amazing so far, and there is nothing which I dislike about it.
What problems is the product solving and how is that benefiting you?
There are following benefits:
1. The rotation of shifts.
2. Automatic escalations of any incident
3. Phone calls as well as mail for tracking
4. We can create escalation policy for almost everything we need and as per our requirement.
5. Easy resolution of any false alerts by phone
6. Easy escalation of any serious incident.
We are using pagerduty to monitor our services/servers and their health check as well. As soon as our server or service goes down for any reason, we get an alert, which helps us to quickly identify the problem and resolve it. Which makes it even better because with alerting we prevent any kind of outages or monetary loss.
1. The rotation of shifts.
2. Automatic escalations of any incident
3. Phone calls as well as mail for tracking
4. We can create escalation policy for almost everything we need and as per our requirement.
5. Easy resolution of any false alerts by phone
6. Easy escalation of any serious incident.
We are using pagerduty to monitor our services/servers and their health check as well. As soon as our server or service goes down for any reason, we get an alert, which helps us to quickly identify the problem and resolve it. Which makes it even better because with alerting we prevent any kind of outages or monetary loss.
Recommendations to others considering the product:
Highly recommended
it has been satisfactory
What do you like best about the product?
the fact you can automatically trigger calls, SMS and email based on a event from one of the systems you're using. It takes the burden of constantly checking in on these systems off of your shoulders and you can safely rely on pagerduty for this.
What do you dislike about the product?
It takes some time to get used to the UI but once you've navigated it a couple time, it is ok.
What problems is the product solving and how is that benefiting you?
We're using it as a Incident management system. Every time there is an incident of highest or high priority, we get messages via pager duty. And now we do not miss any incident and the appointed engineer on call is readily made aware of the situation.
Recommendations to others considering the product:
Definitely, give it is try. Its easy to setup and use. And having a reliable incident management system such as pager duty helps to enhance the business processes.
Great product, for for purpose
What do you like best about the product?
Reliable, ease of use. Being able to setup and administer quickly is all important for incident management.
What do you dislike about the product?
Schedule, Services and policies can being confusing on initial setup. It would be great to have a wizard that stepped you through configurations without having to create disparate segments in different parts of the application.
What problems is the product solving and how is that benefiting you?
Incident management and application alerts. We funnel all our logs into Splunk and then Splunk funnels into Pager Duty on exception to Support Teams. Works beautifully as we can alert traditionally, i.e SMS and create JIRA issues directly with its great integration options.
Recommendations to others considering the product:
We have trailed many a product. Pager Duty won with ease of use, reliability and better all round functionality.
I love Pagerduty!
What do you like best about the product?
Pagerduty's a great tool for managing actionable alerts for infrastructure issues, we don't know what we'd do without it!
What do you dislike about the product?
The scheduler isn't as thorough as we'd sometimes like - it'd be neat if you could specify a schedule where everybody gets notified (as opposed to going through tiers of schedules). Or maybe it exists and we can't find it/figure out how to add it...
What problems is the product solving and how is that benefiting you?
Keeping our infrastructure running.
Life Changing
What do you like best about the product?
The ability to send low and high priority alerts to the teams that need to know about an incident. having low level alerts gives us to the visibility we need, but doesn't wake us up in the middle of the night.
What do you dislike about the product?
I wish there was aggregation and correlation. Meaning, dont alert that there is a system with high CPU, and then later alert that a health check is failing.. Alert me that a health check is failing due to high CPU...
What problems is the product solving and how is that benefiting you?
Our team now works a 9-5 work day. We have confidence that pagerduty will let us know if there is something we truly need to attend to.
Recommendations to others considering the product:
This tool is the flagship incident management alerting platform. There really isn't anything you can get with competitors solutions that you can't get with PagerDuty. Just remember the greatest thing about this product as that with this, you wont get woken up in the middle of the night due to minor issues.
Pagerduty is reliable and has a good/easy API to deal with.
What do you like best about the product?
Easy scheduling and schedule override.
Phone calls when there is an incident.
Phone calls when there is an incident.
What do you dislike about the product?
Website UI might get a facelift and better UX.
What problems is the product solving and how is that benefiting you?
Internal system monitoring and reliability.
PagerDuty provides all the alerting features we ever need
What do you like best about the product?
"Set it and forget it" functionality for end users; PD also provides a great ability to expand and construct escalation paths as-needed/modify those that exist as-needed
What do you dislike about the product?
Pricing isn't as competitive with others in the market and switching costs are considerable once integrated
What problems is the product solving and how is that benefiting you?
We've solved the problem of minimizing late night pages by routing incidents to a first-line-of-defense Network Operations Center. This reduces pages to our developer team by nearly 95%+ when combined with actionable playbooks for our partnered NOC team.
Recommendations to others considering the product:
See if you need the full featureset; if not, a lot of cheaper alternatives exist. If you do need a lot of features, PagerDuty is where you'll find them.
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