PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great reliable tool, have been using for years
What do you like best about the product?
Diversity of notifications and smart tiers to make it clear who is on call, who is next in line, and what exactly happens during an emergency. Very reliable. We've also been able to adjust very quickly/easily if people leave the company or join the company.
What do you dislike about the product?
We are a very mobile based company; it would be great to have better native support so we could manage services more easily. If you don't use the platform regularly, you tend to forget who is who.... so being able to check-in on an app to make sure everything is current and up to date would be ideal.
What problems is the product solving and how is that benefiting you?
We have confidence now that we'll have proper response time for our production needs. We needed something that we knew would contact the appropriate people through the most appropriate channels. We also needed something reasonably priced for our size business.
Recommendations to others considering the product:
Implement it quickly and see results for yourself as a trial. You'll see that you'd rather be with it than without.
Pagerduty is very nice product for service infrastructure monitoring.
What do you like best about the product?
Great campatibilty with all kind product and services. Such a nice product with great functionality.
What do you dislike about the product?
There is nothing bad found about pagerduty, this is nice product, i ask my customer also to apply pagerduty on there service monitoring.
What problems is the product solving and how is that benefiting you?
Service operation related.
Best Alerting machanism
What do you like best about the product?
Communication: it's so robust that you wont miss any single alert.
Issue details: It's easy to integrate with the product so it can send the issues details as clear as we want.
Escalation policy: Issue can be look up in seconds as this has a robust policy like escalation hierarchy that engages people to look into the issue very promptly.
Issue details: It's easy to integrate with the product so it can send the issues details as clear as we want.
Escalation policy: Issue can be look up in seconds as this has a robust policy like escalation hierarchy that engages people to look into the issue very promptly.
What do you dislike about the product?
it alerts the users but doesn't deliver the message properly.. It just reads out the issue details or error messages reported in plain text to speech way and it annoys me every time when I receive a call. I would like to see it more smarter to tell the description smartly so it can be resolved without looking into the issue for more details or etc.
I do not see it updated the UI in long time that's a good to have.
I do not see it updated the UI in long time that's a good to have.
What problems is the product solving and how is that benefiting you?
Production issues are solved or take up immediately on a priority basis.
It can be configured to send to multiple audience so it can reach to right audience.
Immediate resolution of issues that were serious and impacting the customers as well as businesses.
Rotation policy is very useful that it automatically contacts the people who are on current rotation for 24/7 support and it's very useful.
It can be configured to send to multiple audience so it can reach to right audience.
Immediate resolution of issues that were serious and impacting the customers as well as businesses.
Rotation policy is very useful that it automatically contacts the people who are on current rotation for 24/7 support and it's very useful.
Recommendations to others considering the product:
I couldn't think of any other service name when it comes to alerting mechanism. I would recommend you to try it out to see the better results.
Functionality adequate for our team needs
What do you like best about the product?
It has escalations which helps when I miss pages.
What do you dislike about the product?
When an outage is happening we know about the issue but will get paged/phone repeatedly with the same types of alerts. This is distracting and takes away focus from dealing with the class of issues
What problems is the product solving and how is that benefiting you?
We've been able to respond faster to incidents
Issues with the App
What do you like best about the product?
I like the whole concept of integrating alerts to your phone + app.
What do you dislike about the product?
Usability, if there's a burst of alerts it's hard to snooze them in batch. There is "Select Incidents" option but it's too hard to handle while driving. Obviously, if you are driving, it should have an auto-snooze option, which gets voided after sometime.
What problems is the product solving and how is that benefiting you?
A whole bunch of things from:
System liveliness
System progress(like a pipeline of events handled by an event handler)
Host metrics(Load, up/down)
System liveliness
System progress(like a pipeline of events handled by an event handler)
Host metrics(Load, up/down)
Absolutely great
What do you like best about the product?
almost no outages, does not lag in giving out responses
What do you dislike about the product?
User settings navigation could use a little improvement
What problems is the product solving and how is that benefiting you?
on-calls within are teams and our team has become more proactive than reactive
Recommendations to others considering the product:
None.. Keep up the good work
A nice alert monitoring system with lots of integrations
What do you like best about the product?
The best thing with PagerDuty is that it has numerous integrations with our existing apps such as New Relic and Slack, enabling us to establish an immediate response from our support team if anything goes wrong.
What do you dislike about the product?
The system configuration UI/UX could use a little improvement. The setup flow can be a bit confusing at times.
What problems is the product solving and how is that benefiting you?
The multi-tier support schedule is something we didn't realize that we sorely need
Great Service - works flawlessly for years
What do you like best about the product?
We mostly use the incidents/escalation/schedules policies for on call purposes. This is very convenient way of managing shifts for us. We've never had any issues with it and I would recommend it to anyone who is looking for escalation policies management and capabilities.
What do you dislike about the product?
We're not using many of the newer features (around statistics and such), as we're a smaller team we only need the on call escalation policies. I would like to be able to have more team members have the visibility into the incidents without having to get a user account for them
What problems is the product solving and how is that benefiting you?
Incident management and escalation policies.
pagerduty revierw
What do you like best about the product?
I like the way that we can create services, schedules & integrations. I used pager duty in my previous organization and suggested here. Pager duty is a good tool for on call, incident management and root cause analysis using a feature called postmortems
What do you dislike about the product?
Feels like a bit expensive. We can not point a pager duty to our subdomain. Some times pager duty triggers duplicate calls. Except that pager duty is a good tool for on call, incident management and root cause analysis using a feature called postmortems
What problems is the product solving and how is that benefiting you?
we are using pager duty for our on-call purpose. it solved most of our problems. The postmortems are really awesome. We have integrated pager duty with data dog, AWS cloud watch and status page.
Recommendations to others considering the product:
Pagerduty is a great tool for on call & incident management.
PagerDuty is Great
What do you like best about the product?
Love that we have the ability to notify whomever it maybe when we have an outage.
What do you dislike about the product?
Not a lot to be honest - I'd like more flexibility in the Response Plays feature (one click multi-step actions you can run) to all
What problems is the product solving and how is that benefiting you?
PagerDuty lets us provide 24x7 support coverage without having the scale required to run a fully staffed 24x7 NOC. It ensures that we are on top of incidents before they are reported to us by customers, leading to increased customer satisfaction.
Recommendations to others considering the product:
do it.
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