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Very good alerting platform
What do you like best about the product?
Pager duty has some nice quality of life features. Sometimes you need someone to cover because life happens. PagerDuty make overrides easy for those moments when you cant be on call during your scheduled shift.
What do you dislike about the product?
Not being able to snooze an alert more than 24 hours
What problems is the product solving and how is that benefiting you?
Alerting for critical production processes
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It Just Works
What do you like best about the product?
I never have to worry if I will get notified when there is an issue.
What do you dislike about the product?
I wish there were more scheduled escalation policies in the Lite version.
What problems is the product solving and how is that benefiting you?
When we have a production infrastructure issue, We rely on PagerDuty to let us know. One huge benefit is the Analytics, i can easier justify my time and the time that it takes to complete an incident.
Reliable, easy to use service
What do you like best about the product?
I really like three things. First is the ability to set up on-call schedules that will automatically call the appropriate person. I also like the automatic escalation, in case a call gets missed. Finally, I like that it works on standard cell phones, no need to have separate paging devices.
What do you dislike about the product?
I don't have any dislikes. I am much happier with PagerDuty that I was with my old paging company.
What problems is the product solving and how is that benefiting you?
Prior to using PagerDuty we would miss support calls from time-to-time. Since we started using PagerDuty we have not missed a single support call in the 6 years we have used PagerDuty.
Recommendations to others considering the product:
I have found PagerDuty to be very reliable. We have not missed a service call since we started using PagerDuty.
Always watching....
What do you like best about the product?
PagerDuty is a great system that integrates with everything. This makes it easy to monitor all of your productions systems from one place.
What do you dislike about the product?
Management UI is a bit lacking. Pricing is steep.
What problems is the product solving and how is that benefiting you?
System monitoring, on-call scheduling. Using a system like PD helps prevent downtime across our entire business.
Fantastic Product
What do you like best about the product?
The Variety and Quantity of Schedules that can be implemented
What do you dislike about the product?
Adding multiple people to schedules can be tricky.
What problems is the product solving and how is that benefiting you?
We've used PagerDuty to structure our entire company in regards to being alerted and notified for a variety of events in different ways and it's really allowed us both individually and as a company be aware of both internal and customer facing escalated events,
Recommendations to others considering the product:
Give it a trial run for sure and really research some of the extensive features it provides based on your needs.
Great tool for getting alerted of potential problems with your applications in production.
What do you like best about the product?
It's generally very easy to integrate with whatever monitoring tool you're using in applications running live in production. It's also very convenient how you can setup on-call schedules for the members in your team, with corresponding escalation policies.
What do you dislike about the product?
I don't really have much downsides to share, so far the experience has been generally positive.
What problems is the product solving and how is that benefiting you?
In our engineering team we use PagerDuty to get alerted of potential problems in applications running live in production. We have integrations with multiple monitoring tools like Sentry, TrackJS, DataDog, among others.
Highly recommend PagerDuty
What do you like best about the product?
PagerDuty does an excellent job at notifying us anytime our customers open emergency requests. Rotation schedules and notification alerts are easy to configure and send enough information to support and respond to our customers from any platform. We have never experienced any issues or downtime with their service and have been using them for 10+ years.
What do you dislike about the product?
Haven't really experienced anything negative.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert our on-call team of any emergency requests opened by our customers, this allows us to provide support 24/7.
PagerDuty just WORKS!
What do you like best about the product?
PagerDuty is easy to set up, reliable, and expandable.
What do you dislike about the product?
Had some trouble overriding schedules at first. It wasn't as intuitive as I would have liked, but a few tries and now it's no big deal.
What problems is the product solving and how is that benefiting you?
We have at least 4 teams that need to be on call and rotate the on-call duty weekly. We used to have a pager (lame) and PagerDuty makes it super easy to put people in and out of the rotation. We barely ever even think about it anymore. It just works.
Super helpful in emergencies!
What do you like best about the product?
We have several teams on different escalation paths and it is very helpful to have opportunities to have back ups available!
What do you dislike about the product?
It's a little confusing to set up there are several decisions to make before it actually does what you want it to do.
What problems is the product solving and how is that benefiting you?
Knowing who is accountable when and having backups for any middle of the night / weekend issues.
Good customizable alerting
What do you like best about the product?
Pagerduty integrates well with our datadog monitoring, both for alerting and resolving.
What do you dislike about the product?
Making a schedule that isn't a strict rotation is a little kludgy. It's not a huge issue, but it could be much easier.
What problems is the product solving and how is that benefiting you?
We use pagerduty to alert the on call engineer to SLA violating incidents.
Recommendations to others considering the product:
Easy to use with other apps
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