PagerDuty Operations Cloud
PagerDutyExternal reviews
918 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best alerting tool out there!
What do you like best about the product?
Mobile app rules. I like the new update, which added my on-call shifts.
What do you dislike about the product?
I would enjoy more stats about my on-call shifts. Would add some gamification, by introducing PD achievements.
What problems is the product solving and how is that benefiting you?
Production incidents.
Amazing experience
What do you like best about the product?
Amazing experience with Pagerduty. One of the best tool I have ever used for incident response. The alerting system and the escalation policy is the best. I also like the way we can resolve any issue with the phone call we get during escalation.
It's easy to use, you can create your team, add members, add services under your team and then create escalation policy as well. You can easily schedule the on-call schedule. It's easy to move services from one team to another as well.
Overall an amazing experience, and I highly recommend this to any company that want immediate alerting for their services.
It's easy to use, you can create your team, add members, add services under your team and then create escalation policy as well. You can easily schedule the on-call schedule. It's easy to move services from one team to another as well.
Overall an amazing experience, and I highly recommend this to any company that want immediate alerting for their services.
What do you dislike about the product?
There is nothing bad in Pagerduty. My experience is amazing so far, and there is nothing which I dislike about it.
What problems is the product solving and how is that benefiting you?
There are following benefits:
1. The rotation of shifts.
2. Automatic escalations of any incident
3. Phone calls as well as mail for tracking
4. We can create escalation policy for almost everything we need and as per our requirement.
5. Easy resolution of any false alerts by phone
6. Easy escalation of any serious incident.
We are using pagerduty to monitor our services/servers and their health check as well. As soon as our server or service goes down for any reason, we get an alert, which helps us to quickly identify the problem and resolve it. Which makes it even better because with alerting we prevent any kind of outages or monetary loss.
1. The rotation of shifts.
2. Automatic escalations of any incident
3. Phone calls as well as mail for tracking
4. We can create escalation policy for almost everything we need and as per our requirement.
5. Easy resolution of any false alerts by phone
6. Easy escalation of any serious incident.
We are using pagerduty to monitor our services/servers and their health check as well. As soon as our server or service goes down for any reason, we get an alert, which helps us to quickly identify the problem and resolve it. Which makes it even better because with alerting we prevent any kind of outages or monetary loss.
Recommendations to others considering the product:
Highly recommended
it has been satisfactory
What do you like best about the product?
the fact you can automatically trigger calls, SMS and email based on a event from one of the systems you're using. It takes the burden of constantly checking in on these systems off of your shoulders and you can safely rely on pagerduty for this.
What do you dislike about the product?
It takes some time to get used to the UI but once you've navigated it a couple time, it is ok.
What problems is the product solving and how is that benefiting you?
We're using it as a Incident management system. Every time there is an incident of highest or high priority, we get messages via pager duty. And now we do not miss any incident and the appointed engineer on call is readily made aware of the situation.
Recommendations to others considering the product:
Definitely, give it is try. Its easy to setup and use. And having a reliable incident management system such as pager duty helps to enhance the business processes.
Great product, for for purpose
What do you like best about the product?
Reliable, ease of use. Being able to setup and administer quickly is all important for incident management.
What do you dislike about the product?
Schedule, Services and policies can being confusing on initial setup. It would be great to have a wizard that stepped you through configurations without having to create disparate segments in different parts of the application.
What problems is the product solving and how is that benefiting you?
Incident management and application alerts. We funnel all our logs into Splunk and then Splunk funnels into Pager Duty on exception to Support Teams. Works beautifully as we can alert traditionally, i.e SMS and create JIRA issues directly with its great integration options.
Recommendations to others considering the product:
We have trailed many a product. Pager Duty won with ease of use, reliability and better all round functionality.
I love Pagerduty!
What do you like best about the product?
Pagerduty's a great tool for managing actionable alerts for infrastructure issues, we don't know what we'd do without it!
What do you dislike about the product?
The scheduler isn't as thorough as we'd sometimes like - it'd be neat if you could specify a schedule where everybody gets notified (as opposed to going through tiers of schedules). Or maybe it exists and we can't find it/figure out how to add it...
What problems is the product solving and how is that benefiting you?
Keeping our infrastructure running.
Life Changing
What do you like best about the product?
The ability to send low and high priority alerts to the teams that need to know about an incident. having low level alerts gives us to the visibility we need, but doesn't wake us up in the middle of the night.
What do you dislike about the product?
I wish there was aggregation and correlation. Meaning, dont alert that there is a system with high CPU, and then later alert that a health check is failing.. Alert me that a health check is failing due to high CPU...
What problems is the product solving and how is that benefiting you?
Our team now works a 9-5 work day. We have confidence that pagerduty will let us know if there is something we truly need to attend to.
Recommendations to others considering the product:
This tool is the flagship incident management alerting platform. There really isn't anything you can get with competitors solutions that you can't get with PagerDuty. Just remember the greatest thing about this product as that with this, you wont get woken up in the middle of the night due to minor issues.
Pagerduty is reliable and has a good/easy API to deal with.
What do you like best about the product?
Easy scheduling and schedule override.
Phone calls when there is an incident.
Phone calls when there is an incident.
What do you dislike about the product?
Website UI might get a facelift and better UX.
What problems is the product solving and how is that benefiting you?
Internal system monitoring and reliability.
PagerDuty provides all the alerting features we ever need
What do you like best about the product?
"Set it and forget it" functionality for end users; PD also provides a great ability to expand and construct escalation paths as-needed/modify those that exist as-needed
What do you dislike about the product?
Pricing isn't as competitive with others in the market and switching costs are considerable once integrated
What problems is the product solving and how is that benefiting you?
We've solved the problem of minimizing late night pages by routing incidents to a first-line-of-defense Network Operations Center. This reduces pages to our developer team by nearly 95%+ when combined with actionable playbooks for our partnered NOC team.
Recommendations to others considering the product:
See if you need the full featureset; if not, a lot of cheaper alternatives exist. If you do need a lot of features, PagerDuty is where you'll find them.
No Surprises!
What do you like best about the product?
Pagerduty has kept our low, medium to critical part of our network monitored. We are notified on this order so Engineers and administrator can resolved issues depending on critical level. This provides our engineers and administrators have their family time and weekends not on hold when low and medium alerts arises.
What do you dislike about the product?
I don't see any down side. This is a well thought of service. All bases are covered, if you miss an alert you can setup safety nets, back up phones, emails and then finally the alert can be handoff to the next engineer and so on.
What problems is the product solving and how is that benefiting you?
Network issues, websites, backups, helpdesk tickets, failures in the system, you name it Pagerduty can be integrated to it.
Recommendations to others considering the product:
If you are on the fence - I hope this move you over the hump. This has made our oncall life easy. our oncall personnel now have a life enjoying their family, watching a movie, play ball and watch their kids events because of Pagerduty. A must have on your team.
Awesome Paging service!
What do you like best about the product?
Multitude of communication paths/options, ability to set timeouts and calling rules
What do you dislike about the product?
Hard to find other resources to re-assign a ticket to - looking up other engineers could be made quicker, with some behind-the-scene caching. Also, finding the right team to re-assign to can be a hassle
What problems is the product solving and how is that benefiting you?
Responding to incidents in a live service that controls data centers for hundreds of customers, and be able to ensure escalation policies are robust to maintain our high SLA
showing 631 - 640