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Pagerduty is a critical tool for us
What do you like best about the product?
The capability to integrate with many third party tools such as Slack, Icinga, Grafana, Anodot and many others. This allows us to connect and alert in a timely manner when issues appear
What do you dislike about the product?
For the integration keys, seem to need to be attached to an existing user, so actions with that token will be done in name of that user, this is good but not perfect for cases when you need to build bots or similar and not attached directly to an user.
Also, I would like a way to search for incident without having to use the API, that would make our lives much easier
Also, I would like a way to search for incident without having to use the API, that would make our lives much easier
What problems is the product solving and how is that benefiting you?
For SRE alerting, PagerDuty is critical, it allows us to make escalation for specific teams and set up comprehensible on call hours for our engineers.
Recommendations to others considering the product:
Definitely give it a try, if you are managing many resources and production is dead critical for you you definitely should consider
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Works well
What do you like best about the product?
So far we have not had issues with Pagerduty. It works really well, and I like the escalation policies, and the multiple channels that it can use to alert people
What do you dislike about the product?
Slightly pricy for what it is, but I guess, since it's enterprise grade.
What problems is the product solving and how is that benefiting you?
It really has allowed us to get faster and more reliable alerting on various different sources with various different channels
Director of support and on of the main account's admins
What do you like best about the product?
Reliable, mostly flexible, nice APIs, timezone support
What do you dislike about the product?
The fact only 10 users can be on call at a time, this is a major limitation for us.
Also, the fact that the listing/reports from the UI aren't too detailed. Specifically, I'd like to learn how many times each of our agents "ack"ed.
Also, the fact that the listing/reports from the UI aren't too detailed. Specifically, I'd like to learn how many times each of our agents "ack"ed.
What problems is the product solving and how is that benefiting you?
Escalating in cases or prioritized support tickets, I like the multiple notifications, first text the on-call team, then if needed, call, them, if that's not enough call the rest of the team, etc...
PD Integrates well with all useful tools
What do you like best about the product?
I like the fact that PD Integrates well with all common monitoring tools we already use such as nagios, Datadog and several cloud monitoring apps. Isolating your projects with tags has been very useful with PD.
What do you dislike about the product?
There is almost nothing to write here, although improving over-ride schedule to recurring for longer time could be beneficial.
What problems is the product solving and how is that benefiting you?
Isolating various technologies within a Team for their on call schedules has benefited into making the right people/Team page than any other. Call over-rides are easy to implement for creating flex schedules.
Recommendations to others considering the product:
Must have if you are planning to manage on call schedules.
Reliable and easy to integrate
What do you like best about the product?
Integrating PD with in-house monitoring systems is really easy.
What do you dislike about the product?
There isn't a time-zone per user such that I can schedule someone for on-call based on times in their timezone. I have to schedule them based on times for my user's timezone.
What problems is the product solving and how is that benefiting you?
Multi-tiered scheduling for multiple timezones. It's allowed my teams to get more rest.
Recommendations to others considering the product:
Look into what it will take to integrate your monitoring solution with PD's alerting. I think you'll find it almost trivial.
Reliable, configurable and essential.
What do you like best about the product?
Reliability and configuration option, although more integration options are desirable.
What do you dislike about the product?
Sometimes there's a latency, but that may not be entirely attributed to PD.
What problems is the product solving and how is that benefiting you?
Systems monitoring, reporting of application exceptions/errors.
Reduced downtime and proactive handling of application errors.
Reduced downtime and proactive handling of application errors.
For groups of people
What do you like best about the product?
I really like that the it will switch who is on call on the days they are assigned to. It makes it easy and we just leave it alone. Also its super easy to switch shifts.
What do you dislike about the product?
There isn't anything really that I would change
What problems is the product solving and how is that benefiting you?
nothing yet
We used PD for last 8 years, even before IBM accuired Kenexa and it made our DBA life easier.
What do you like best about the product?
The ability for DBAs to split 24 hours coverage between three geographycal locations
The ability to have integrations with Slack and email
The ability to involve differnt teams during the troubleshooting of an incident
The ability to have integrations with Slack and email
The ability to involve differnt teams during the troubleshooting of an incident
What do you dislike about the product?
Mobile version lucks on ability of scheduling maintenance mode
What problems is the product solving and how is that benefiting you?
We have alerts from SQL Servers and SQL Diagnostic Manager coming through PD
Very easy to follow the alert. Alerts are always fired on time giving the opportunity to dress an issue
Very easy to follow the alert. Alerts are always fired on time giving the opportunity to dress an issue
Recommendations to others considering the product:
Have a good training with PD
Excellent
What do you like best about the product?
Pagerduty help is to raise P1 incidents and also members from other teams worked collaboratively.
Gained insight on how to develop bots and pagerduty integration.
Gained insight on how to develop bots and pagerduty integration.
What do you dislike about the product?
Sometimes the pagerduty loads very slow but other than its OK. and also some of the features that cannot be integrated to other and also the features.
What problems is the product solving and how is that benefiting you?
All incidents related to high level management(P1 and critical).
Recommendations to others considering the product:
Just go for it.
It works
What do you like best about the product?
Schedule and routing incidents
Phone App
Phone App
What do you dislike about the product?
Need additional integration with slack
Need a better incident routing mechanism
Need a better incident routing mechanism
What problems is the product solving and how is that benefiting you?
On-call schedule for dev
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