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PagerDuty Watchdog
What do you like best about the product?
Pagerduty is very simplified and can create tasks at granular level.
What do you dislike about the product?
Noting at the moment. The product meets all the requirements.
What problems is the product solving and how is that benefiting you?
pagerduty helps us in altering Prod incidents and tracking the progress and resolving the incident.
It's great benefit is keeping track of incidents and time management.
It's great benefit is keeping track of incidents and time management.
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No problems so far
What do you like best about the product?
The phone calls and voicemails are very helpful. They definitely get my attentions when there is an issue.
What do you dislike about the product?
I wish that you could acknowledge issues for a longer amount of time. Some issues take longer than 30 minutes to fix. Receiving a phone call when you are in the process of fixing an issue can be annoying.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty to alert us when problems arise across the system
Simple to set up, awesome integrations, and just works
What do you like best about the product?
PagerDuty enables your team to setup alerts, on call schedules, escalation paths, run books, and everything you could need to provide themselves with meaningful realtime alerting. Most service offer some way to integrate with PagerDuty, and if they do not you can use their REST API to integrate on your own. Having the ability to be alerted via text, phone, slack, web app, desktop app, chrome plugin, etc. is invaluable when on call.
What do you dislike about the product?
Not much. Make sure when you are doing work you set up maintenance windows so you do not accidentally spam your team. Also make sure you have a way to auto resolve probes if they fail or else you may see your voicemail inbox get filled up pretty quickly.
What problems is the product solving and how is that benefiting you?
Being on call is not easy, but with PagerDuty you can empower your team to set up sensible alerts and react to them when they are triggered. It also helps teams mature as once you support your own software you become more aware of what kinds of important issues exist and need to be solved.
Recommendations to others considering the product:
Make sure that you setup maintenance windows and that your integrations support auto resolve. It is nice to not have to do something because an alert was updated due to it already fixing itself. Take some time to set up run books for people who are on call. You can link the run book urls right in the body of the alert so your team can take the appropriate action.
Support team Lead managing multiple Cloud contracts
What do you like best about the product?
Instant call , message and Push notifications for Priority issues. Also we can configure it as per our need
What do you dislike about the product?
Making Schedule is very tedious. If more than one person in shift then hard to manage.
What problems is the product solving and how is that benefiting you?
Call contracts Priority 1 and critical issues. Turn around time for each consultant is very less. more Command on issues handled by a consultant.
Recommendations to others considering the product:
Make Schedules setup bit easy
Very useful tool
What do you like best about the product?
Alert management and escalation policies are very important and work well.
What do you dislike about the product?
Incident reports don’t have too much flexibility.
What problems is the product solving and how is that benefiting you?
On call is being managed nicely.
If something breaks, PagerDuty lets you know.
What do you like best about the product?
Every time a service goes down or an application, or even hard down of servers, PagerDuty would inform you right away. This is very helpful for large-scale businesses as it helps you minimize financial loses since you are informed of possible outages before your customer even notices.
What do you dislike about the product?
The only thing I don't like about it is that you would be notified even after office hours specially if you are assigned to get PagerDuty during those hours. Who would want to get up late at night and receive notifications that your system is down, right?
What problems is the product solving and how is that benefiting you?
We are monitoring system health of our servers and making sure that all our applications and services are running. This has been very beneficial for us simply because we are notified is a specific service is not running, this way, we could inform system owners and they could start troubleshooting right away.
Recommendations to others considering the product:
If you need a very reliable monitoring tool, then get this product.
PagerDuty has been very useful not just for me, my team, but for the whole company in general.
What do you like best about the product?
We are getting notified for all possible down times of our servers. You could also set schedule on who would get notified for specific alerts at specific time of the day and day of the week. How cool is that right?!
What do you dislike about the product?
The fact that I will get notified anytime of the day.
What problems is the product solving and how is that benefiting you?
We've been monitoring our internal servers and services, this way, we could figure our if something s not working and we could fix things even before receiving a complain from our customers.
Recommendations to others considering the product:
Try this product which surely does gets the job done. This has been very vital to our business as it surely notify us once there is a down time with any of our systems or servers.
Good solution
What do you like best about the product?
It helps you focus on the actionable issues and lessen the number of complaints from upper management in regards to the response time. The best feature of this app is that it can be integration with almost any solution such as AWS monitoring, DataDog, Rollbar, and bunch of custom integration tools. Notification from their smart mobile app is user friendly app feature.
What do you dislike about the product?
The escalation rules are not clear. Editing schedules could be easier. Initial setup is not really intuitive and it could be easier.
What problems is the product solving and how is that benefiting you?
While we have many alerts from various source of monitoring apps, it helps us reduce to amount of alerts for relevant issues need to be reported.
Recommendations to others considering the product:
Solid solution, but it is expensive.
It's ok
What do you like best about the product?
it does the job, nice gui, it lyncs seamlessly with AWS alarms
What do you dislike about the product?
nothing particularly, perhaps allow ourselves to create plugins for it
What problems is the product solving and how is that benefiting you?
24/7 support
Setup paging for my team
What do you like best about the product?
Easy to setup and change quickly. Good UX and fast.
What do you dislike about the product?
Terminology is confusing. If I did not have an example of another team's setup, I'd be lost. Wish I did not have to ack or resolve all alerts.
What problems is the product solving and how is that benefiting you?
I needed to setup alerting for all of our systems that are just about to go up. I needed to integrate it with NewRelic, email, and slack. It works!
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