External reviews
External reviews are not included in the AWS star rating for the product.
a Half application
What do you like best about the product?
The constant updating and cool interface
What do you dislike about the product?
The notification system the push notification was during the call and is confusing how to acknowledge, also the call systems looks like a robot is a trying to speak
What problems is the product solving and how is that benefiting you?
Try to figure out a faster response for issues
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Pagerduty review
What do you like best about the product?
It easy to schedule people on call based on a specific time and schedule.
What do you dislike about the product?
Sometimes it is difficult to learn how to use pagerduty
What problems is the product solving and how is that benefiting you?
To manage incident and page engineers quickly.
Recommendations to others considering the product:
Its a great tool especially for incident management. highly recommended.
Highly reliable solution for monitoring production systems
What do you like best about the product?
- Its highly reliable
- Can be integrated into a lot of different systems
- Love the UI interface with Incidents clearly categorized in different buckets.
- Can be integrated into a lot of different systems
- Love the UI interface with Incidents clearly categorized in different buckets.
What do you dislike about the product?
Rather than stating a specific dislike, I would like to suggest that there be a smart time-zone based scheduling page so that teams that are geographically distributed can make the best utilization of their day-time. For example: A person working out of germany can be on-call during his/her day-time and their counterpart in the US can be on-call for the remaining time etc..
What problems is the product solving and how is that benefiting you?
We use pagerduty to proactively alert engineers who are on-call during that time if there are high failure rates, retries, unusual behavior reported by apps running in the cloud. Its highly beneficial when we can discover and fix issues/bugs in production systems well ahead of users seeing them!
Great platform to notify team of emergencies
What do you like best about the product?
PagerDuty allows our team to be alerted of emergencies facing our customers. There are robust options to configure triggers and notifications, as well as responses.
What do you dislike about the product?
The system can be very hard to understand and hard to configure without a walkthrough. Configuration is buried behind several menus and options.
What problems is the product solving and how is that benefiting you?
Emergency alerts for customer outages outside of our standard business hours.
Recommendations to others considering the product:
Highly recommend to reach out to PagerDuty Support for questions. They are very adept and can walk you through any issues. Great group of people.
Pagerduty has been the single most valuable vendor choice for reducing chaos.
What do you like best about the product?
Pagerduty allows our devops engineers to integrate as many different monitoring systems as needed without increasing the complexity of scheduling or managing on call staff.
What do you dislike about the product?
I wish they would make pricing info for stakeholders easy to find.
What problems is the product solving and how is that benefiting you?
Sla violations have been prevented and we have the ability to report on response times.
I love PagerDuty and I would highly recommend it
What do you like best about the product?
PagerDuty has easy onboarding, and it has easy to use and relevant integrations which were a very important deciding factor.
What do you dislike about the product?
Nothing comes to mind! PagerDuty does exactly what we need it to do, and it does it reliably!
What problems is the product solving and how is that benefiting you?
We need to know immediately if a production environment goes down. Straight up!
PAgerDuty review
What do you like best about the product?
the reliability which it gives is amazing. I always get the alerts when there's an issue with our production and its really spot on.
What do you dislike about the product?
We have configured so many alerts that it bothers sometimes a lot :D but yes its helpful.
What problems is the product solving and how is that benefiting you?
Production monitoring alerts
We are 24*7 on call Infrastructure support.
What do you like best about the product?
I am loving this product and Switching the on call setup on its own after once setup is really cool. Also it will send remainders, before it starts my on call.
What do you dislike about the product?
No issues observed so far. Its very user friendly.
What problems is the product solving and how is that benefiting you?
Setting up the on call for both onsite and offshore model makes our life easy! Setting up the on call and changing the on call persons every day / every week manually.
Recommendations to others considering the product:
This is really an excellent product for the teams having 24*7 and onsite and offshore model !
The mobile app is very convenient.
What do you like best about the product?
We may not always have laptop on hand. So, Mobile App is best.
What do you dislike about the product?
May be PagerDuty App can send the remind 1 days ahead before the onDue day.
What problems is the product solving and how is that benefiting you?
Besides my incidents, I can also know whole team's situation.
Awesome Tool!
What do you like best about the product?
Allows integration into Slack and Mobile
What do you dislike about the product?
I don't like the UI for creating Calendars
What problems is the product solving and how is that benefiting you?
Escalation to our remote team. It has allowed us to sleep soundly know that the right people will get notified during off hours.
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