External reviews
External reviews are not included in the AWS star rating for the product.
pagerreview
What do you like best about the product?
Easy to use interface. The dashboard is pretty intuitive and provides good metrics.
What do you dislike about the product?
mobile app experience is not that good. Updates take some time.
What problems is the product solving and how is that benefiting you?
managing rotating schedule for who is on call
- Leave a Comment |
- Mark review as helpful
Awesome Pager
What do you like best about the product?
I Can easy to ligin and check incident updates from customers and reply to them using pager duty
What do you dislike about the product?
mute option was not there when I was out of office hours
What problems is the product solving and how is that benefiting you?
P1 issues turn around time
Recommendations to others considering the product:
yes
An essential alerting tool
What do you like best about the product?
PagerDuty is reliable; reliability is particularly important for a product like this. PagerDuty integrates with all of the other monitoring tools we use. Integrations are simple and well-documented. The on-call scheduling features are great.
What do you dislike about the product?
PagerDuty is not the prettiest, and the UI is sometimes confusing. This is exacerbated by the fact that you (hopefully) won't be using the UI often enough to remember where all of the configuration options are hidden.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to notify the team when our software is down or degraded. Integrating such notification features with monitoring tools is not trivial; that saves us engineering time.
Recommendations to others considering the product:
PagerDuty is reliable; you can be confident that PagerDuty will notify you when you should be notified.
Makes team on call/observatory more easier
What do you like best about the product?
Has a ton of options to customize and set up your alerting needs and
The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.
The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.
What do you dislike about the product?
I wish we could share the duty with office calendar. It will be cool if it can be super easy to share the calendar with different organization too. IT takes a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense.
What problems is the product solving and how is that benefiting you?
We easily able to rotate our team between different regions. Things like latency, fatals, and health checks. Most of the time, we have a problem fixed before the first user reports can come in.
PageryDuty could be better but none like it out there!
What do you like best about the product?
The alerts are quite easy to set up and the UI are fairly simple to understand. If not, the support is there and quick to respond.
What do you dislike about the product?
The alerts get a bit spammy and noisy, can’t seem to find the mute for the new alerts if we’re already aware of the issue, and instead we’ve received tons of new alerts and can only snooze the alerts that have already happened.
What problems is the product solving and how is that benefiting you?
Spam, Fraud, and infra. Quick turnaround time
Straightforward
What do you like best about the product?
Only used once but feels reliable and I like how well it separates my concerns from I would consider is noise
What do you dislike about the product?
Not the most compelling user interface. A demo notification button might be nice, I wasn’t sure my notification preferences were set properly
What problems is the product solving and how is that benefiting you?
Timely notification of issues that we care about
Great tool for monitoring
What do you like best about the product?
The escalation policies help keep alerts non-obtrusive unless no one answers quickly enough.
What do you dislike about the product?
It would be nice if the Android app had the ability to override DND, or to warn the user if they are oncall but alerts won't sound.
What problems is the product solving and how is that benefiting you?
We have drastically reduced the average time to incident resolution
Recommendations to others considering the product:
try it!
I use pager duty as a user to
What do you like best about the product?
I like the emails that are sent and how easy it was to sign me up for on call.
What do you dislike about the product?
there is some confusion between the different states but that could just be how we implemented it.
What problems is the product solving and how is that benefiting you?
To have people on call when an issue arrises in our production environment.
Great for oncall rotations and alerting.
What do you like best about the product?
Pagerduty enabled our teams to accurately alert on and escalate issues through support tiers and oncall rotations. It is top of class.
What do you dislike about the product?
Escalation policies can sometimes be confusing to set up.
What problems is the product solving and how is that benefiting you?
on call rotation, support escalation, incident management.
Escalation has been eased and controlled by the user of PagerDuty.
What do you like best about the product?
Looping notifications to ensure incident is acknowledged.
What do you dislike about the product?
Learning curve, not so intuitive. Hard to setup at first, and getting used to.
What problems is the product solving and how is that benefiting you?
Critical issues, allows great communication with client, and proper canalization of request.
showing 811 - 820