Enterpret - Feedback Analytics Platform
EnterpretReviews from AWS customer
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Allowed us to unlock a brand new source of insights
What do you like best about the product?
Enterpret is a fantastic tool for unpacking insights from some of our trickier sources like customer reviews and customer service chats. The tool is super flexible and continues to improve, plus the Enterpret team reacts quickly to our feedback and is constantly improving the product. Enterpret is miles ahead of our our previous tool, Chatdesk, and has truly allowed us to make use of these sources of data.
What do you dislike about the product?
Some of the categorizations aren't super accurate and there is some effort required to recategorize data correctly. The user experience is also not quite as sleek as it could be
What problems is the product solving and how is that benefiting you?
Enterpret helps us unpack insights from our customer reviews and customer service chats, helping us both validate trends we're seeing from other data sources, as well as get more detail on points of friction or product issues that customers are running into. While these data sources can be tricky to use since theyre text based, Enterpret easily categorizes each piece of data, allowing us to easily quantify our qualitative data. This massively speeds up the rate at which we can pull insights out of qualitative data sources.
Enterpret for our VoC & Root Cause Elimination Program
What do you like best about the product?
1. Being able to see all of our customer feedback data in one place
2. Not relying on human tags for conversations
3. Ability to see (close to real-time) trends for reasons over time (that way, we can measure success of product fixes)
4. Ability to merge various reason together
2. Not relying on human tags for conversations
3. Ability to see (close to real-time) trends for reasons over time (that way, we can measure success of product fixes)
4. Ability to merge various reason together
What do you dislike about the product?
1. Would like to have ARR data (not just customer count data) which I know the team is working on
2. Ability to un-merge reasons
3. Ability to have permissions on who gets to merge and make edits to taxonomy
2. Ability to un-merge reasons
3. Ability to have permissions on who gets to merge and make edits to taxonomy
What problems is the product solving and how is that benefiting you?
Solving the issues of aggregating disparate sources of feedback (often tens of thousands per month) and distilling it into specific reasons, with trends, so we can see if our product fixes are reducing reasons.
Easier than ever to get to know your users
What do you like best about the product?
Enterpret has unlocked feedback insights that weren't able to organize and easily analyse before. It has been great to see immediate feedback as a result of a certain change that was made (intentionally or not intentionally).
We have used insights from Enterpret to update courses, and external knowledge base articles, and prioritize projects. One of my favorite features is the ability to see anomalies and trends. I feel like I have more insight into our feedback and it is much easier to get to know our users.
We have used insights from Enterpret to update courses, and external knowledge base articles, and prioritize projects. One of my favorite features is the ability to see anomalies and trends. I feel like I have more insight into our feedback and it is much easier to get to know our users.
What do you dislike about the product?
While Enterpret has a unique look and feel, it is unlike any other analysis tool I have used before and is a bit of a learning curve. However, the team is super receptive to feedback and is constantly making product improvements.
What problems is the product solving and how is that benefiting you?
Enterpret has unlocked feedback insights that weren't able to organize and easily analyse before. It has been great to see immediate feedback as a result of a certain change that was made (intentionally or not intentionally).
We have used insights from Enterpret to update courses, and external knowledge base articles, and prioritize projects. One of my favorite features is the ability to see anomalies and trends. I feel like I have more insight into our feedback and it is much easier to get to know our users.
We have used insights from Enterpret to update courses, and external knowledge base articles, and prioritize projects. One of my favorite features is the ability to see anomalies and trends. I feel like I have more insight into our feedback and it is much easier to get to know our users.
Top-notch product and team – best in the business
What do you like best about the product?
Enterpret proved to be an exceptional customer feedback analysis tool, surpassing my expectations. Leveraging natural language processing, the tool uncovers important themes and trends within customer feedback.
It accurately gauges customer sentiment, allowing us to understand the emotions, opinions, and preferences expressed by our customers. It has enabled us to identify areas of improvement and make data-driven decisions to based on customers' voice – removing any guesswork.
In addition to its robust analysis features, Enterpret offers seamless integrations with popular channels (socials, surveys, etc) and internal data feed via API.
One aspect that sets them apart is the exceptional customer service. The team is flexible, responsive, and genuinely committed to helping their users succeed. They have promptly addressed any questions and issues and have also delivered on feedback we shared much quicker than other vendors I've dealt with.
It accurately gauges customer sentiment, allowing us to understand the emotions, opinions, and preferences expressed by our customers. It has enabled us to identify areas of improvement and make data-driven decisions to based on customers' voice – removing any guesswork.
In addition to its robust analysis features, Enterpret offers seamless integrations with popular channels (socials, surveys, etc) and internal data feed via API.
One aspect that sets them apart is the exceptional customer service. The team is flexible, responsive, and genuinely committed to helping their users succeed. They have promptly addressed any questions and issues and have also delivered on feedback we shared much quicker than other vendors I've dealt with.
What do you dislike about the product?
Very small things were needed but were not available yet. For example, Admin controls to prevent users from performing specific actions. But the team has heard the feedback and has been actively working on the issue.
What problems is the product solving and how is that benefiting you?
Enterpret can break down customer feedback into top-level categories and provide context at the same time. It has fully removed the need for us to dedicate resources to go over the feedback manually, categorise it, provide context, prepare and share reports. Not to mention the previous dependency on translators (which Enterpret does natively) that has evaporated.
The information generated by Enterpret empowers us to make informed decisions that drive continuous improvement and helps us enhance customer satisfaction.
The information generated by Enterpret empowers us to make informed decisions that drive continuous improvement and helps us enhance customer satisfaction.
A very useful tool to aggregate customer feedback
What do you like best about the product?
Enterpret provides a user-friendly way to gauge feedback from different sources (in the case of my employer, we had an internal communications platform that Enterpret could integrate with, and the engineering team at Enterpret was very helpful in enabling the integration.
Enterpret also offers multiple ways to visualize data, from creating common reasons/talking points, custom grouping, and listening to specific sources or filtering by multiple different attributes depending on the source of data.
Enterpret also offers multiple ways to visualize data, from creating common reasons/talking points, custom grouping, and listening to specific sources or filtering by multiple different attributes depending on the source of data.
What do you dislike about the product?
Enterpret, while not too difficult to use still is not as intuitive as it could be. This is a topic that was shared with our Account Manager for Enterpret, however it should be noted the team at Enterpret was swift to action on the feedback provided, and a new release improved the user experience.
What problems is the product solving and how is that benefiting you?
Enterpret helps to gather and aggregate feedback from end-users, find what are common topics and present it in an easily digestible format to allow business-centric decisions or actions to be done based on the data.
Great product to gain insights from qualitative data
What do you like best about the product?
I recently used Enterpret to gain a quick understanding of my NPS (Net Promoter Score) results, which I found incredibly useful. Enterpret made it easy to aggregate customer feedback and turn it into actionable insights for the product team.
One of the key benefits of using Enterpret was its ability to quickly and easily visualize the NPS data. This allowed me to see at a glance which areas of the product were performing well and which areas needed improvement, which helped me to focus my team's efforts on the areas that would have the greatest impact.
In addition to its visualization capabilities, Enterpret also provided a wealth of other useful features, such as the ability to filter and segment the data and to generate reports and share them with the team. This made it easy for me to communicate the results of the NPS survey to the rest of the team and to collaborate on ideas for how to improve the product.
Overall, I highly recommend Enterpret to any product leader looking for a quick and easy way to understand and act on their NPS results. It's a fantastic tool that has already helped my team improve the product, and I'm sure it will do the same for others.
One of the key benefits of using Enterpret was its ability to quickly and easily visualize the NPS data. This allowed me to see at a glance which areas of the product were performing well and which areas needed improvement, which helped me to focus my team's efforts on the areas that would have the greatest impact.
In addition to its visualization capabilities, Enterpret also provided a wealth of other useful features, such as the ability to filter and segment the data and to generate reports and share them with the team. This made it easy for me to communicate the results of the NPS survey to the rest of the team and to collaborate on ideas for how to improve the product.
Overall, I highly recommend Enterpret to any product leader looking for a quick and easy way to understand and act on their NPS results. It's a fantastic tool that has already helped my team improve the product, and I'm sure it will do the same for others.
What do you dislike about the product?
1. More choice on the level of aggregation, i.e., more/less granularity
2. Remove duplicate input (which I think is something we did wrong in the input, but would be nice to auto fix that)
2. Remove duplicate input (which I think is something we did wrong in the input, but would be nice to auto fix that)
What problems is the product solving and how is that benefiting you?
See above!
All your feedback in 1 place
What do you like best about the product?
- Flexibility to dive deep into niche product feedback
- A central repository that helps keep customer feedback (a) organized and (b) easily consumable across teams
- Allows hyper-specific problem discovery rooted in actual customer feedback
- The Enterpret team are responsive and customer focussed
- A central repository that helps keep customer feedback (a) organized and (b) easily consumable across teams
- Allows hyper-specific problem discovery rooted in actual customer feedback
- The Enterpret team are responsive and customer focussed
What do you dislike about the product?
- Being able to leave feedback in-app, edit reasons and customize results is a little rigid. This is an area that needs improvement
What problems is the product solving and how is that benefiting you?
Opening up self-serve customer insights across our org
Centralizing feedback from multiple sources into one repository
Centralizing feedback from multiple sources into one repository
Eliminates hassle of manually going through customers feedback!
What do you like best about the product?
Can easily understand the common reasons or issues users are facing. Helps a lot in taking product decisions.
What do you dislike about the product?
It has been super helpful until now. Nothing to dislike as of now.
What problems is the product solving and how is that benefiting you?
We need not go and check what users are asking our support teams. We can have a glance at the Enterpret dashboard and get an understanding.
Tool to garner crucial insights in a convenient way
What do you like best about the product?
Enterpret helps paint a vivid picture of customer feedback from various sources, allowing us to see the relevant trends in one place easily.
What do you dislike about the product?
It would be great if there were more customization options.
What problems is the product solving and how is that benefiting you?
Enterpret assists us in understanding the problems faced by customers in a streamlined manner, enabling us to resolve them.
Terrific tool for getting insights from qualitative feedback
What do you like best about the product?
The UI approach, philosophically, is similar to quantitative metrics tools, which is great bc PMs are used to this and comfortable with it, and it brings additional rigor to the analysis of qualitative feedback (as oppose to very high level summaries and pie charts that do not provide actionable insights)
What do you dislike about the product?
None that I can really highlight at the moment. Of course it's always possible to improve the usability of any software product, and Enterpret is evolving. Accuracy of the AI is also always being improved (and is already great)
What problems is the product solving and how is that benefiting you?
When you have qualitative feedback at scale, whether unsolicited in social media, or solicited through 'feedback forms', it can be difficult to create the org and processes that turn these into actionable insights. Enterpret makes that possible
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