Enterpret - Feedback Analytics Platform
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Enterpret’s AI Insights Make CX Metrics and Customer Problems Crystal Clear
What do you like best about the product?
Enterpret offer a wide variability of use case including quantifying features and AI-based qualitative insights which are very useful wrt. to understand CX metrics and problems.
What do you dislike about the product?
A small downside would be that the set-up seems a little bit overly complex. Based on the user perspective you sometimes just want to understand a hunch and basically start digging deeper into the data by asking targeted questions: Use case would be for example to create a dataset of last weeks feedback and then start asking for Top 3 reasons for praise or complaints and then go on and on within the topic until you feel you have reached the underlying problems/issues of the customer.
What problems is the product solving and how is that benefiting you?
We are not able to derive all problems based on datapoints and therefore must take the voice of the customer into consideration. However text or written feedback is very time consuming to analyze and cluster. Enterpret allows us to do this quite easy and is really helpful in summarizing the customers feedback.
Efficient, Objective User Feedback Analysis with Clear Emotional Insights
What do you like best about the product?
It’s very efficient for obtaining a more objective analysis of user feedback, helping me understand how people emotionally perceive my product. It has become indispensable to my routine. I also appreciate how the team is dedicated to easing the onboarding process and continually seeking improvements.
What do you dislike about the product?
Although it’s super helpful and the UI has received some much-needed improvements, the tool is still complex to set up and hard to truly master for day-to-day tasks, which makes it less easy to share and adopt across a team.
What problems is the product solving and how is that benefiting you?
Enterpret is highly efficient at collecting all user feedback in one place, organizing it by category, and tracking how it evolves over time. This functionality is especially helpful for identifying and fixing bugs, as well as continuously improving the overall user experience.
Next Level Investigation and Insights.
What do you like best about the product?
Enterpret has been extremely helpful with investigations of issues and feedback that customers are reporting. It's made it easier to gather insights to the Voice of the Customer, and identify trends and anomalies. I enjoy having the ability to easily create dashboards and use Wisdom in my investigation in my investigation process. I've added using Enterpret as part of my day to day and use to flag and investigate trending issues with our engineering team.
What do you dislike about the product?
When creating dashboards I noticed that I'm unable to set the Duration for my chart to be a set time. I wish I could filter for Current Week and the Previous week instead of that last 7-14 days from the day the dashboard is being used.
What problems is the product solving and how is that benefiting you?
As a Support Specialist, I use Enterpret to gain deeper insights into what’s being reported through Customer Support interactions, and to help separate and categorize the different issues customers raise. Wisdom has helped me review insights to determine whether customers are reporting issues that align with internally observed behavior. It has also pointed me toward interactions where customers provided images, which has helped me escalate issues in a timely manner.
Flexible Queries That Uncover Root Causes Fast
What do you like best about the product?
I really appreciate Enterpret's flexibility that allows me to tailor my queries to different use cases. I'm not limited to just gathering sentiment insights or customer complaints—I can also use it to identify drivers and emerging product issues, as well as internal challenges in support quality.
Specifically, Wisdom has improved dramatically since I started working with Enterpret. It now provides data comparisons to previous time frames, verbatims from customers when needed, and much more. Instead of corralling data to create insights, I now have the ability to easily ask questions. Even if I'm not sure what I'm looking for exactly and only have a suspicion of an issue, by asking the right questions I can get to the root cause.
Specifically, Wisdom has improved dramatically since I started working with Enterpret. It now provides data comparisons to previous time frames, verbatims from customers when needed, and much more. Instead of corralling data to create insights, I now have the ability to easily ask questions. Even if I'm not sure what I'm looking for exactly and only have a suspicion of an issue, by asking the right questions I can get to the root cause.
What do you dislike about the product?
Not specifically a dislike. Enterpret has been making amazing advancements, and the product team is always eager to hear ideas and implements betas quickly. I would love to see the ability to bring some of the insights into tools like Zendesk - specifically anything around sentiment. I know the product is slowly getting there, but ideally I would want to see some color coding or emoji use to highlight cases that clearly require extra attention, or even be able to show suggestions on how to turn an experience around and better assist the user.
What problems is the product solving and how is that benefiting you?
Enterpret has been the foundation of our VOC program to provide ongoing customer insights to product and drive our roadmap—and even prioritize bug fixes based on volume/impact of issues. We have identified issues and challenges quicker, with less human sifting through cases, saving us time and manpower and allowing our teams to focus on other things. Since the time we have to spend identifying issues has been more than cut in half, we can now spend that time on actually fixing issues and processes and improving things for our customers quicker.
Turns gut feel into evidence-based product decisions
What do you like best about the product?
Enterpret’s Wisdom AI makes it dramatically easier to turn large volumes of qualitative customer feedback into clear, actionable insights. As a product manager, I can ask natural language questions and quickly understand top pain points, emerging themes, and the “why” behind customer sentiment, without manually tagging or analysing thousands of responses.
It’s especially powerful for prioritisation and alignment: insights are traceable back to real customer quotes, which helps build confidence with stakeholders and keeps teams focused on actual customer problems instead of assumptions.
It’s especially powerful for prioritisation and alignment: insights are traceable back to real customer quotes, which helps build confidence with stakeholders and keeps teams focused on actual customer problems instead of assumptions.
What do you dislike about the product?
As with any AI-driven tool, you sometimes need to fine-tune your prompts or iterate on how you ask questions to get the exact insight you’re looking for. Once you get familiar with how to phrase queries, it becomes very powerful to use.
What problems is the product solving and how is that benefiting you?
Enterpret helps me make sense of fragmented customer and prospect feedback across multiple channels (Salesforce, Slack, App reviews, Intercom, etc.) and turn it into real product intelligence.
I most commonly use it to evaluate and prioritise improvements in my product domain, identify recurring pain points, and understand the root causes behind trends in sentiment.
It plays a key role in solution scoping and definition by grounding roadmap decisions in customer evidence, not anecdotes. Wisdom also helps align cross-functional teams - product, design, engineering, and leadership - around the “why” behind priorities, ensuring we’re solving the right problems for our customers. It also helps validate (or challenge) gut-feel assumptions with real customer data, often surfacing patterns or issues that we may have otherwise missed.
I most commonly use it to evaluate and prioritise improvements in my product domain, identify recurring pain points, and understand the root causes behind trends in sentiment.
It plays a key role in solution scoping and definition by grounding roadmap decisions in customer evidence, not anecdotes. Wisdom also helps align cross-functional teams - product, design, engineering, and leadership - around the “why” behind priorities, ensuring we’re solving the right problems for our customers. It also helps validate (or challenge) gut-feel assumptions with real customer data, often surfacing patterns or issues that we may have otherwise missed.
Outstanding Experience from Start to Finish
What do you like best about the product?
Enterpret is a fantastic tool for managing large quantities of qualitative customer feedback and providing action items that directly improve the customer experience. They provide signal on high priority customer interactions that need escalation paths, insights into product improvement areas, and recurring automated feedback that helps companies prioritize customers.
They also have great support and will work with you to build specific solutions to your needs. It has been incredibly helpful as we scale our operations.
They also have great support and will work with you to build specific solutions to your needs. It has been incredibly helpful as we scale our operations.
What do you dislike about the product?
One improvement area could be quantifying totals. Sometimes, the system duplicates records and makes feedback totals inaccurate.
What problems is the product solving and how is that benefiting you?
Managing large amounts of customer feedback and breaking that feedback into clear action items.
Sentiment Insights for Faster, Smarter Decisions
What do you like best about the product?
Understanding user sentiment in seconds rather than hours or days helps make decisions quicker and more accurately. The inbuilt dashboards allow you to see trends over time and a quick daily check helps you spot issues before them come through traditional channels. Support has been great and easy to work with.
What do you dislike about the product?
As with all support analysis, it's sentiment only.
What problems is the product solving and how is that benefiting you?
Enterpret allows us product folks to validate all decisions with real user feedback without slowing down the process.
Effortless Feedback Analysis and Outstanding Support
What do you like best about the product?
I love how easy Enterpret makes it to gather customer feedback and ticket trends. Sometimes I need to gather data in a hurry or might not know exactly how to set up a dashboard in order to gather what I need. Enterpret's Wisdom feature is exactly what I need for that, and it's become my trusted sidekick.
The support we get from Enterpret is also top-notch. Any time I've had an issue I've never had to wait more than a day for a fix, and I don't think I've ever waited more than an hour for a response to let me know that they're looking into something(sometimes they've even got a workaround ready to go for me!). I'm such a huge fan of everyone I've interacted with at Enterpret.
The support we get from Enterpret is also top-notch. Any time I've had an issue I've never had to wait more than a day for a fix, and I don't think I've ever waited more than an hour for a response to let me know that they're looking into something(sometimes they've even got a workaround ready to go for me!). I'm such a huge fan of everyone I've interacted with at Enterpret.
What do you dislike about the product?
There isn't anything I truly dislike about Enterpret; any issues I've encountered have just been part of the natural growing pains, and these have improved significantly over the past few months. However, I do wish that Wisdom were a bit more smarter at times. For example, when I ask it to identify trends over a specific period, it occasionally provides two separate trends that really should be grouped together.
What problems is the product solving and how is that benefiting you?
Enterpret is allowing me to be a better advocate for our users. With it, I'm able to provide better feedback to our product teams, and highlight emerging issues that need additional resources.
Go-to tool for making sense of user feedback
What do you like best about the product?
Enterpret helps us turn messy, scattered user feedback into actionable insights. Having feedback from multiple channels centralized, then being able to slice, quantify, and visualize themes through Feeds, Quantifies, and Dashboards makes our analysis faster, more consistent, and more reliable. It’s especially valuable for helping us turn raw feedback into clear, stakeholder-ready insights that are easy to understand and act on.
What do you dislike about the product?
At times the platform can feel a bit slow or laggy, especially when using Wisdom or working with higher-volume Feeds/Quantifies/Dashboards. I’d also love to see more integrations—deeper functionality with Jira, and being able to plug into tools like Glean (and other internal systems) would be a big game changer. Overall it’s a great tool, but improved performance and broader integrations would make it even stronger.
What problems is the product solving and how is that benefiting you?
Enterpret helps us cut through the noise of user feedback and quickly surface what matters most. By enabling targeted filtering, quantification, and dashboards for tracking trends, it helps us move from anecdotal feedback to patterns we can measure and share. That benefits us by speeding up analysis, improving consistency, and making it easier to align stakeholders on priorities and actions.
Essential Tool for Escalation Analysis and Process Improvement
What do you like best about the product?
Enterpret has been very useful for me to keep a track of our daily support data analysis. I majorly use Enterpret for generating Escalation reports which helps us identify the top escalation drivers using which we were able to identify the trends and work on process improvement plans.
What do you dislike about the product?
It has so many filtering options that many times the UI feels a bit confusing. If the UI can be simplified, it would be great.
What problems is the product solving and how is that benefiting you?
Enterpret has been helping us identify an escalation intent which is very helpful for us to address a ticket from an upset customer before it's escalated. This has been proved as one of the reasons in reducing our escalation count.
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