Enterpret - Feedback Analytics Platform
EnterpretReviews from AWS customer
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Superior Data Analysis and Intuitive UI Set This Platform Apart
What do you like best about the product?
It is difficult to pick one thing that i like best. It's combinstion of accuracy of the data analysis, the intuitive UI, and the unbiased recommendations that make this platform superior to other similar products I've tried.
What do you dislike about the product?
That I can't convert the Wisdom report into a PowerPoint or there type of high level presentation
What problems is the product solving and how is that benefiting you?
Identifying and quantifying unstructured chatbot conversations. It takes what I think and gives me a quantitative and qualitative analysis.
Effortless Report Sharing and Real-Time Dashboards with Enterpret
What do you like best about the product?
That I can easily share reports and feedback records with other departments. Before Enterpret, I had to make a salesforce report and send screen shots of the report. To share feedback records I had to either (1) provision a SF seat and train the person how to review calls and chats or (2) download and send each record individually. If a project was going on for months, I may have to do this weekly so people could keep a pulse on the feedback surrounding a certain topic. With Enterpret I can make a dashboard and share the link so that they can see real time reports and review the feedback records on their own.
For the support team, it has made keeping a pulse on the business exponentially easier. Prior to Enterpret, we would discover issues if agents reported getting a lot of feedback on a particular topic or I would review about 25 different reports in SF once a week and look for anomalies, which was difficult because if something only had 20 reports in a week that may not stick out to me, but it could have been 5x what we previously had and a red flag that something was wrong. Now I can check db's in Enterpret to easily spot issues, or rely on the slack integration, to catch issues earlier.
For the support team, it has made keeping a pulse on the business exponentially easier. Prior to Enterpret, we would discover issues if agents reported getting a lot of feedback on a particular topic or I would review about 25 different reports in SF once a week and look for anomalies, which was difficult because if something only had 20 reports in a week that may not stick out to me, but it could have been 5x what we previously had and a red flag that something was wrong. Now I can check db's in Enterpret to easily spot issues, or rely on the slack integration, to catch issues earlier.
What do you dislike about the product?
My biggest frustration with Enterpret right now is that we paid significant money for voice records to be brought in from AWS and it was left out during implementation. It was not forgotten, because we did discuss it, but the focus was shifted to figuring out Salesforce since we were a beta customer for that. When I brought it up again, it felt like there was some resistance like "why do you want that when transcripts from SF are working well?" We have successfully set up the integration now, but now we have the issue of duplicate feedback records for voice and its TBD if that is going to be solved.
What problems is the product solving and how is that benefiting you?
We are heavily relying on Enterpret for:
1. Understanding trends and feedback around churn: We've made a lot of massive changes to our package in the last 6 months (addition of HBO, price increase, removed legacy plans and the free trial). With each change, I am able to share customer sentiment and contact drivers back to the business.
2. Bug reports: We have gotten our T3 team trained on Enterpret and they are using it to look for possible bugs being reported and using Wisdom to find commonalities, what troubleshooting steps are resolving the bug, etc. It has reduced the time it takes them to research a bug greatly and they can just pass the link from their DB or wisdom on to Eng.
3. Product Road Map: We are sharing feedback about experiments our prod team is running to either greenlight or hault before pushing into prod.
1. Understanding trends and feedback around churn: We've made a lot of massive changes to our package in the last 6 months (addition of HBO, price increase, removed legacy plans and the free trial). With each change, I am able to share customer sentiment and contact drivers back to the business.
2. Bug reports: We have gotten our T3 team trained on Enterpret and they are using it to look for possible bugs being reported and using Wisdom to find commonalities, what troubleshooting steps are resolving the bug, etc. It has reduced the time it takes them to research a bug greatly and they can just pass the link from their DB or wisdom on to Eng.
3. Product Road Map: We are sharing feedback about experiments our prod team is running to either greenlight or hault before pushing into prod.
The hub for all your feedback - explore, sense-check, dig deeper
What do you like best about the product?
I love that it is an aggregator of data points from all different sources. It's a useful tool to dig in and quickly build an understanding of what customers think of your products and it's features. You can use it as either the source of truth, or an excellent supplement to additional behavioral and research data you collect.
What do you dislike about the product?
While Enterpret is a great hub, it can be hard to use to synthesize data -- it just doesn't feel like it's built to be an analysis tool, so I find I have to build knowledge outside Entepret, come to it as a reference, and then export other knowledge from it to be most helpful.
What problems is the product solving and how is that benefiting you?
Disparate feedback sources -- it's benefitting me by being a reference for the UXR I lead.
Great product !
What do you like best about the product?
Enterpret makes it so much easier to actually understand what customers are saying. It pulls in feedback from everywhere, tags it smartly, and shows clear themes without the usual manual mess. We finally have a way to back up gut feelings with real data. It's giving us really great insights and saving us loads of time. There are many interesting features and a lot that I still have to explore, but I would highly recommend it to any company that wants to have a hand of the pulse of its users and be able to leverage it with data.
What do you dislike about the product?
Really an amazing product once you know how to use it. My only "dislike" would be that it took a while for me to learn how to use it at its full capacity (if i'm even there yet) but that's the price to pay for a product that has so much to offer.
What problems is the product solving and how is that benefiting you?
Enterpret helps me get to the “why” behind customer feedback without digging through endless support tickets. It gives clear insights, surfaces useful data we can actually act on, and has saved me a ton of time I used to spend manually tagging or searching.
One portal for gathering feedback about our product
What do you like best about the product?
Enterpret makes it easy to look through several different sources for product feedback and understanding common issues that our customers are running into
What do you dislike about the product?
Because the tool is so robust, there's a bit of a learning curve to navigate and extract insights out of it
What problems is the product solving and how is that benefiting you?
Enterpret is able to gather feedback from multiple sources and combine similar pieces of feedback into a summarized collection. This makes it easy for me to look through and see how we can understand user problems and think through potential solutions or share with relevant product teams.
Enterpret unlocks insights, but a lot to read
What do you like best about the product?
Enterpret digests all various forms of feedback and summarizes it quite well.
What do you dislike about the product?
The summaries sent are quite long, shorter key takeaways with visuals may be helpful! There's also a lot happening on the homepage, perhaps simplifying it with an assistant to prompt you with what you would like to do would be helpful.
Also as a data scientist, I would love the ability to get the interpreted data back for more robust analysis
Also as a data scientist, I would love the ability to get the interpreted data back for more robust analysis
What problems is the product solving and how is that benefiting you?
It is solving us from building our own LLMs to interpret and aggregate user feedback / sentiment
A game-changing product for analysing user feedback
What do you like best about the product?
The Enterpret team are very attentive, and respond to any questions really quickly, whether it's a bug, asking for support with an analysis, or any other questions. They have implemented new features at our request on multiple occasions, and take feedback onboard for small improvements to the UX.
I use Enterpret most days, as it is an integral part of how we surface emerging bugs and user feedback. We used to have to manually tag app store reviews, whereas now it takes all of 10 seconds to load up a view of feedback trends over the past month.
I use Enterpret most days, as it is an integral part of how we surface emerging bugs and user feedback. We used to have to manually tag app store reviews, whereas now it takes all of 10 seconds to load up a view of feedback trends over the past month.
What do you dislike about the product?
It can be challenging for new and occasional users to find the answers they're looking for in Enterpret. Occasionally the reasons can be too broad or too granular, and require a moderate amount of manual merging.
What problems is the product solving and how is that benefiting you?
It is solving the challenge of grouping and categorising user feedback to surface common pain points. This helps to plan our product roadmap, and direct engineering time to the most important issues.
Review Experience for Enterpret
What do you like best about the product?
The ability to parse and analyze social data and the ability to integrate the tool with multiple platforms -- zendesk, sprig, etc.
What do you dislike about the product?
The quality of the AI summary can be inconsistent. It is not very user friendly for non-technical users.
What problems is the product solving and how is that benefiting you?
Enterpret's ability to look across social channels and collating feedback is helpful for our VoC program.
Great product and super helpful team
What do you like best about the product?
Enterpret gives us an easy and quick way to sift through millions of pieces of feedback. I appreciate the auto-categorization of the feedback so we can quickly get an idea of why users are getting in touch. I can easily compare trends by date or other parameters as well.
The team is also extremely helpful and invested in our product experience. They've visited our Sydney office twice and basically had 1-1 sessions with us to make sure we get the most out of the product. They action our feedback about Enterpret even!
The team is also extremely helpful and invested in our product experience. They've visited our Sydney office twice and basically had 1-1 sessions with us to make sure we get the most out of the product. They action our feedback about Enterpret even!
What do you dislike about the product?
I find the reasons for some issues could be more specific, but this is something they're actively working on!
What problems is the product solving and how is that benefiting you?
Closing loops with users and solving our biggest/ trickiest issues
Great AI tool for user insights!
What do you like best about the product?
Enterpret turns our user feedback into organized and insightful findings. What used to take us a lot of manual time & effort is now accomplished in a much shorter period of time.
What do you dislike about the product?
The high-level insights and super granular insights are both great, but it would be helpful to have more of a mid-level analysis that can better categorize some of the more granular records.
What problems is the product solving and how is that benefiting you?
Enterpret allows us to analyze user insights in a more structured and efficient way!
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