Rootly

What do you like best about the product?

I like that rootly has User friendly UI and integrations with many popular software such as slack

What do you dislike about the product?

The notifications page and setting up different notifications (email, call, etc) was a bit confusing

What problems is the product solving and how is that benefiting you?

On call management and rotation, paging mechanisms, integration with popular Software

What do you like best about the product?

Rootly’s On-call and Incident Response platform helped us consolidate several disparate platforms into one unified solution. Previously, we had to stitch an incident’s lifecycle across separate tools—one for alerting and paging, another for coordinating the response, and others for status updates and retrospectives. Now we can run that entire path end to end in a single, modern system.

Beyond the product itself, Rootly’s support has been exceptionally responsive. When we need help, we get quick, knowledgeable answers, which made rolling out features like Advanced Alert Routing feel much lower-risk.

What do you dislike about the product?

The main area with room to grow is the documentation. At times it has lagged behind the product, and I’ve had to confirm a detail directly in the API instead of finding it clearly written down. That said, it’s improving every day and the gaps are closing quickly, so it feels more like a fast-moving product than a genuine pain point.

What problems is the product solving and how is that benefiting you?

Rootly solves the fragmentation that used to define our incident response. Alerting, on-call paging, and incident management previously lived in separate tools, which led to lossy handoffs and multiple integrations to maintain. With Rootly, it all comes together in one platform: an alert fires, our rules route it to the right on-call responder, and it moves straight into incident response with the context intact. The result is faster response and far less tool-wrangling when it matters most. The AI companion keeps improving, and speeds our ability to quickly and effectively respond to incidents with each iteration.

What do you like best about the product?

I use Rootly to automate war room creation, which really helps streamline processes. I like how it creates dedicated Slack or Microsoft Teams channels to keep incident-related communication organized in one place. One aspect I like most is the fast responder mobilization, which greatly improves efficiency. The setup was quick, simplifying the onboarding process.

What do you dislike about the product?

I think the AI recognition in Rootly could be more precise. Continuing to improve AI suggestions so that recommended actions are highly relevant to the specific service would be beneficial.

What problems is the product solving and how is that benefiting you?

I use Rootly to automate war room creation, creating dedicated Slack or Microsoft Teams channels for incidents. It keeps our communication organized and helps with fast responder mobilization.

What do you like best about the product?

the support - consistent meetings with real people

What do you dislike about the product?

have not come across anything that I dislike

What problems is the product solving and how is that benefiting you?

Rootly is used to keep all aspects of incident management organized and in one location;

What do you like best about the product?

Just works. App integration and phone calls

What do you dislike about the product?

Nothing. It all seems to work, no complaints

What problems is the product solving and how is that benefiting you?

Allows us to notify the team when alarms fire because the site is down

What do you like best about the product?

I use Rootly for dynamic responders mobilization. I like its powerful workflow automation feature, which allows repetitive tasks such as paging responders, creating channels, and sending reminders to be automated. The initial setup was smooth.

What do you dislike about the product?

I think it could use better alert noise reduction.

What problems is the product solving and how is that benefiting you?

I use Rootly to route incidents to the correct team, preventing wrong contacts, and I automate tasks like paging responders, creating channels, and sending reminders.

What do you like best about the product?

alerts are easily discoverable and it makes life easier.

What do you dislike about the product?

nothing. i think it's a great tool compared to competitors.

What problems is the product solving and how is that benefiting you?

making on-call smoother.

What do you like best about the product?

I like that Rootly automatically creates incidents when critical alerts meet predefined conditions, which reduces manual response time. I also appreciate the Slack/Team first incident response because it allows my team to manage incidents where they already collaborate, reducing unnecessary tool switching. Additionally, the initial setup of Rootly was quick.

What do you dislike about the product?

I think this platform could improve with simpler workflow configuration.

What problems is the product solving and how is that benefiting you?

I find that Rootly reduces my manual response time by automatically creating incidents when critical alerts meet predefined conditions. It addresses my issue of slow incident declaration. Plus, it allows my team to manage incidents directly within Slack, reducing unnecessary tool switching.

What do you like best about the product?

The app is excellent - intuitive, loud; I also like integration with Apple Watch

What do you dislike about the product?

A bit pricey, but they have discount programs for small startups like ours, which is very helpful

What problems is the product solving and how is that benefiting you?

Incident reporting/paging

What do you like best about the product?

Rootly stands out compared to other incident management vendors we evaluated thanks to how complete and polished the feature set is out of the box incident workflows, status pages, postmortems, and Slack-native incident channels all feel like they were designed together rather than bolted on. The UI is intuitive enough that engineers adopt it without much training, which isn't always true of similar tools.

Support has also been a highlight responsive, knowledgeable, and quick to help troubleshoot configuration issues or answer questions about best practices, rather than just pointing us to documentation.

Finally, the official Terraform provider makes it easy to manage our incident workflows, services, and configurations as code, which fits naturally into our existing infrastructure-as-code practices and makes changes auditable and repeatable across environments.

What do you dislike about the product?

Nothing in particular comes to mind, it's been a solid experience overall.

What problems is the product solving and how is that benefiting you?

Rootly helps us keep on-call shifts organized across every team, giving us a clear, centralized view of who's on call and when, rather than having that scattered across spreadsheets or tribal knowledge. On top of that, setting up escalation policies has been straightforward and reliable when an incident hits, the right people get paged automatically without gaps or manual intervention. Together, this has reduced the time and coordination overhead it takes to respond to incidents, and given us confidence that on-call coverage won't fall through the cracks.