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Consistent and flexible incident management
What do you like best about the product?
Rootly has helped our team automate a lot of the manual work we were dealing with in our incidents. We had a chance to look at different tools but because we felt our needs were consistently changing ever so slightly, we wanted to find someone we could really partner with for the long term. Rootly has done an impeccable job at listening to our requests, changing needs, and never failed to deliver on something that would help us. Most recently, their custom fields feature was able to help support a new change that was required in our process.
What do you dislike about the product?
This actually wasn’t a dislike for us but It’s worth mentioning. Rootly is bar none the best at adapting their solution to your existing process but it helps if you have something to work with to begin with - even something as simple as a checklist to work from to start.
What problems is the product solving and how is that benefiting you?
Before Rootly, we knew what our process was but it was a lot more tedious to get through and Rootly not only helped build more consistency around it but it eliminated a lot of time wasted. Our resolution time has been ~50% faster. Aside from that, the ease of onboarding new team members became an unexpected benefit.
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That is the great incident management tool
What do you like best about the product?
Ease of use, Configurability and flexibility
What do you dislike about the product?
No I have nothing to dislike here. Everything is good.
What problems is the product solving and how is that benefiting you?
We can trigger the incident process quickly via slack, gather the proper team members to solve, and have the appropriate communication across the teams. Every event is tracked and saves a lot of time creating the postmortem.
Recommendations to others considering the product:
If someone ask me about incident tool which I prefer, I will say it is rootly.
Best-in-class for automation and flexibility
What do you like best about the product?
Rootly provides best-in-class automation for manual admin work (e.g. creating Slack channels, tracking action items, postmortem timeline). It seamlessly integrates with our entire ecosystem of tools (Jira, Confluence, OpsGenie, Zoom...) making it very easy for us to plug into our workspace environment and onboard our staff.
Rootly is also extremely flexible. Pretty much everything is configurable! That was one of the decisive factors when assessing multiple vendors: the incident response tool is fitting our internal processes and not the way around. Any changes to our internal response process can be easily & quickly implemented in a couple of clicks. Forget vendor lock-in, use the best tool for each task: postmortem in Confluence or Google Doc, Zoom for the war room... Rootly offers us flexibility unmatched on the market.
Finally, Rootly team is responsive around the clock, any issue is quickly fixed, no question goes unanswered, and are collaborative in brainstorming solutions. Every time that we come up with ideas or feedback from our users, the team helps us to better define our request and come up with an elegant solution to solve our problem, either by leveraging existing features on the platform or by opening a new feature request (which never takes long to get rolled out!). Thanks to the team for listening to us and providing us advice on best practices and delivering improvements on a regular basis! As Site Reliability Engineer in charge of the incident response, there's no better way to start the day than seeing a notification for Rootly latest changelog.
Rootly is also extremely flexible. Pretty much everything is configurable! That was one of the decisive factors when assessing multiple vendors: the incident response tool is fitting our internal processes and not the way around. Any changes to our internal response process can be easily & quickly implemented in a couple of clicks. Forget vendor lock-in, use the best tool for each task: postmortem in Confluence or Google Doc, Zoom for the war room... Rootly offers us flexibility unmatched on the market.
Finally, Rootly team is responsive around the clock, any issue is quickly fixed, no question goes unanswered, and are collaborative in brainstorming solutions. Every time that we come up with ideas or feedback from our users, the team helps us to better define our request and come up with an elegant solution to solve our problem, either by leveraging existing features on the platform or by opening a new feature request (which never takes long to get rolled out!). Thanks to the team for listening to us and providing us advice on best practices and delivering improvements on a regular basis! As Site Reliability Engineer in charge of the incident response, there's no better way to start the day than seeing a notification for Rootly latest changelog.
What do you dislike about the product?
None that I can think of, the product is heading in the right direction and we are pleased to be using Rootly on a daily basis.
What problems is the product solving and how is that benefiting you?
Rootly let us streamline our incident response process. Exit in-house solutions, welcome to the most flexible and open solution on the market, built and ran by a team of world-class experts. Incident Management just got a lot simpler.
For example, our incidents now get immediate attention, the right persons are involved and we are finally able to track and reduce our MTTx metrics.
For example, our incidents now get immediate attention, the right persons are involved and we are finally able to track and reduce our MTTx metrics.
Recommendations to others considering the product:
Take the time to fully explore the product and make the most out of it.
Highly configurable and shipping new feature requests all the time
What do you like best about the product?
Rootly have been a pleasure to partner with since our initial point of contact. They were extremely supportive in our evaluation of the product, as well as throughout the migration from our in-house solution.
Rootly's biggest advantage is probably that the product is highly configurable to fit your incident response process, and integrates with most existing tools. We didn't find this kind of flexibility with many of the other products we evaluated - they often required us to change our processes to fit their product.
We've been using Rootly now for over 6 months, and I've been impressed with their responsiveness to all of our feature requests, often shipping them within a day or two. Whenever there were incidents or questions, we got a response very quickly.
I've already recommended Rootly to another tech company, and they are also having a positive experience.
Rootly's biggest advantage is probably that the product is highly configurable to fit your incident response process, and integrates with most existing tools. We didn't find this kind of flexibility with many of the other products we evaluated - they often required us to change our processes to fit their product.
We've been using Rootly now for over 6 months, and I've been impressed with their responsiveness to all of our feature requests, often shipping them within a day or two. Whenever there were incidents or questions, we got a response very quickly.
I've already recommended Rootly to another tech company, and they are also having a positive experience.
What do you dislike about the product?
There were a few bugs and clunky flows in the early days that needed to be ironed out. That said, Rootly promptly fixed them after being given the feedback.
What problems is the product solving and how is that benefiting you?
Rootly allows our engineers to focus on resolving incidents, rather than battling with tooling/process.
It also means we no longer need to have engineers maintaining an in-house solution - we could never catch up to the number of features Rootly was shipping, and the ongoing operational load was significant.
Rootly has features that support incident response best practices e.g. helping surface incident playbooks.
We're now also moving incident data fields into Rootly instead of wrangling them from Jira, which has always been a huge pain.
It also means we no longer need to have engineers maintaining an in-house solution - we could never catch up to the number of features Rootly was shipping, and the ongoing operational load was significant.
Rootly has features that support incident response best practices e.g. helping surface incident playbooks.
We're now also moving incident data fields into Rootly instead of wrangling them from Jira, which has always been a huge pain.
The team at Rootly really understand incident management
What do you like best about the product?
The slackbot is slick, gives a simple overview to anyone joining and means most users never need to head into the WebUI. This means that users can focus on one communication stream to manage the event, and that stream works for all users (remote and office-based) equally.
What do you dislike about the product?
Not so much a downside, but there are features we don't use (yet) - we have so much alert noise, that we haven't dared to turn on "automatic incident creation". I'd also love to see a management summary that gets sent only to nominated users for the past month.
What problems is the product solving and how is that benefiting you?
We now have clearer ownership of problems that occur. By assigning nominated roles, other "experts" then get out of the way to let those in charge, be in charge. Because of better visibility. we also seeing fewer dragged out incidents, that never progress or close.
Rootly was easiest tool for us to incorporate and implement.
What do you like best about the product?
Very quick and responsive support and seamless integration.
What do you dislike about the product?
Nothing to dislike.. we really love it..
What problems is the product solving and how is that benefiting you?
We could use existing tools in place, e.g. Slack, Jira, PagerDuty, etc. and we love the customizable Workflows to define and set our incident process.
Recommendations to others considering the product:
Using Rootly is a no-brainer if you dont want to complicate Incident Management process.
Incident management on auto-pilot
What do you like best about the product?
Rootly helps us automate all the manual work we had during incidents and anyone in the company regardless of experience can tackle critical incidents. For us it was essential that raising an incident was painless and the seamless Slack integration has made this possible.
We weren’t looking at just another tool, we were looking for a true partner in this space and that is what we got. This was important because our incident management program was nascent and we needed a partner that can grow with us.
The team at Rootly has been incredible as we’ve delivered a bunch of features. They were also the only solution on the market that supports Slack Enterprise Grid and had the security posture our regulated industry requires.
We weren’t looking at just another tool, we were looking for a true partner in this space and that is what we got. This was important because our incident management program was nascent and we needed a partner that can grow with us.
The team at Rootly has been incredible as we’ve delivered a bunch of features. They were also the only solution on the market that supports Slack Enterprise Grid and had the security posture our regulated industry requires.
What do you dislike about the product?
While Rootly built the foundation for a great incident management process that works with all of our existing tools (Slack, PagerDuty, Jira, Zoom, etc) and helps us rapidly bring users up to speed, you still need a process in place like with any tool to teach users initially what incident management is. Rootly has a lot of features designed specifically for educating users i.e. tutorials, test incidents, etc.
What problems is the product solving and how is that benefiting you?
Before Rootly our incident management process was a checklist process responders relied on as they tackled incidents. Now, all of that is automated in a way that fits our process. Overall by having a consistent incident response process in place, we’ve managed to cut our avg resolution time and the tool has been adopted by > 90% of the organization. This has given us much better visibility into the true number of incidents, especially in areas that were previously more hidden
Recommendations to others considering the product:
A great tool that is now heavily integrated into our platform and 'raising a rootly' is part of our lingo. Definitely worthy of consideration
Easy Incident Management with simple Slack integration
What do you like best about the product?
The team is amazing. I had some early ideas and they added them within a few hours! The implementation is simple and very easy to use. We use the slack integration and it has changed how we do incident response.
What do you dislike about the product?
The truth is, if we don't like something, we bring it up and the team finds a workaround or a new feature.
What problems is the product solving and how is that benefiting you?
When we have an issue, we can gather all of the knowledge and learn from the quick fix t make sure it does not happen again. We are a growing team and these lessons learned are critical as we scale.
Recommendations to others considering the product:
Give it a try! You will be amazed at how fast you can get it set up. The Rootly team is very responsive and I feel like I am helping them define their product roadmap.
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