Sold by
Rootly - AI Native OnCall and Incident Response Platform
Rootly is the AI-native on-call and incident management platform trusted by NVIDIA, SoFi, Canva, DoorDash, Tripadvisor, Wise, Replit, Elastic and more to resolve incidents faster and streamline operations.
Reviews (166)
Reece Y.
Highly Configurable Incident Management with Quick Setup
Reviewed on Oct 12, 2026
Review provided by G2
What do you like best about the product?
I like how configurable incident templates help our organization adapt response procedures to different types of technical disruption. I appreciate that the initial setup of Rootly was quick.
What do you dislike about the product?
Rootly could offer more powerful search filters to help users locate historical incidents by technical symptom, affected system, keyword, and resolution details.
What problems is the product solving and how is that benefiting you?
I use Rootly to categorize incidents by business impact and urgency, document incident severity, and adapt response procedures with configurable incident templates.
Anonymous
Great Integration but Reliability Concerns
Reviewed on Oct 08, 2026
Review provided by G2
What do you like best about the product?
I really like Rootly for its seamless experience and ease of navigating through the UI, which I think is great. It keeps me alerted all the time, even off hours, which is helpful when working on-call shifts. I appreciate how well Rootly integrates with our ticketing services. The system allows us to set up alerts to the next team member quickly, ensuring that any missed alert is promptly addressed. Also, setting up group and individual alerts is really easy, unlike with our previous platform, and doesn't require high-level training.
What do you dislike about the product?
I think the main issue is with getting alerted to the ticketing service directly, specifically mentioning what the ticket is about and its prioritization. It could use some improvement. Maybe an enhancement or feature that Rootly can incorporate to work better for me.
What problems is the product solving and how is that benefiting you?
I use Rootly for on-call services, providing alerts through various communication channels. It integrates smoothly with our ticketing system, allowing seamless navigation for setting up alerts without needing extensive training, which we struggled with before.
Kieran o.
Effortless Incident Management with Rootly
Reviewed on Oct 06, 2026
Review provided by G2
What do you like best about the product?
I like that Rootly automatically captures important messages and status changes, creating a useful incident history. This feature reduces the need for a manual scribe and helps keep everything organized. Initial setup was quick too, which was a great relief.
What do you dislike about the product?
I wish Rootly offered greater flexibility for teams to create role-specific views. It would be helpful if SREs, engineering managers, executives, and support teams could get tailored views to fit their specific needs.
What problems is the product solving and how is that benefiting you?
I use Rootly to automate incident timeline capture and recurring actions, reducing the need for manual input and ensuring important status changes are logged accurately.
Computer Software
Rootly Brings the Full Incident Lifecycle Into Slack Seamlessly
Reviewed on Oct 01, 2026
Review provided by G2
What do you like best about the product?
Rootly brings the entire incident lifecycle from declaration to timeline logging directly into Slack
What do you dislike about the product?
too many notifications and updates on slack
What problems is the product solving and how is that benefiting you?
Solving incidents and updates
Computer & Network Security
Streamlines our entire incident workflow directly in Slack
Reviewed on Oct 01, 2026
Review provided by G2
What do you like best about the product?
Running our entire incident workflow inside Slack has been a game-changer. The UI is clean, and performance stays rock-solid even during high-severity outages. Onboarding was extremely smooth, and the support team helped us get everything configured quickly. It also integrates seamlessly with our stack and the AI-generated timelines make writing post-mortems feel almost effortless. The ROI was obvious right away, since it saves our engineers hours of manual toil on every incident.
What do you dislike about the product?
Setting up on-call schedules and shift overrides felt a little unintuitive at first. During onboarding, the rotation UI took some trial and error to understand and configure correctly. Once we had it set up properly, though, everything ran smoothly and was easy to manage.
What problems is the product solving and how is that benefiting you?
Before Rootly, our incident response process was pretty chaotic—engineers had to manually create Slack channels, track down call links, and spend hours digging through chat logs just to reconstruct what happened for post-mortems. Now, as soon as an incident is declared, the whole workflow is automated directly in Slack. It’s drastically reduced our MTTR and eliminated almost all of the administrative toil, saving our team an easy 2–3 hours per incident on post-mortems alone.
Computer Software
Rootly Makes Incident Response Easy with Automatic JIRA and Slack Setup
Reviewed on Sep 30, 2026
Review provided by G2
What do you like best about the product?
One thing I really love about Rootly is the automatic JIRA creation. The automatic Slack channel creation is also very useful, and I especially like that it lives right inside Slack.
What do you dislike about the product?
I don’t like that when I run /incident, I have to fill out the initial incident report directly in the Slack UI. If there’s a way to complete that step through a web page instead, I’m not aware of it.
What problems is the product solving and how is that benefiting you?
Rootly saves time when an incident needs a fast resolution. When I’m paged at 3am for a SEV-2, the last thing I want is to have to manually set everything up.
MatthewTaylor
On-call workflows have become reliable and onboarding new engineers runs smoothly
Reviewed on Sep 29, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Rootly is on-call alerts. In my use case for on-call alerts, we plug into various applications using Rootly's out of the box plugins. If an alert triggers, Rootly is then responsible for alerting the engineer and it has all the paperwork as well that follows the incident.
How has it helped my organization?
Rootly has positively impacted my organization because before Rootly, we were missing alerts due to our legacy tool that was unable to call out engineers effectively. We occasionally missed alerts, but now we have achieved a 100% success rate of alert delivery, which is a massive step especially when trying to fix and identify these problems.
Regarding metrics or specific outcomes, we do not have noisy on-call alerts, but I would say we missed about three alerts a month previously, whereas now we miss zero.
What is most valuable?
The best feature that Rootly offers, which I really appreciated when we onboarded Rootly, is the shadowing feature. I evaluated quite a few tools but Rootly was the only one at the time that had this, and this allowed us to onboard new engineers into the on-call rota smoothly, which was a really cool feature.
Regarding how the shadowing feature helped with onboarding new engineers, rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable, and it allowed us to onboard people in a much more graceful manner.
What needs improvement?
The team at Rootly seems to always be adapting and looking at what the market is doing and adding new features, so for us, Rootly currently fits the bill. If there was something we needed, we could reach out to the team at Rootly and they would add it to their roadmap. I do not think there are any improvements needed for Rootly that I haven't already mentioned; overall, I am really happy with the product.
For how long have I used the solution?
I have used Rootly for about two years.
What do I think about the stability of the solution?
Rootly is stable, and I have had no issues.
What do I think about the scalability of the solution?
Rootly's scalability is fine; we are easily able to add new alerts. We manage our configuration by Terraform, which is a big touchpoint for us. If we ever need to add a new alert, we just put it into the code, run the pipeline, and we are done. The same applies for adding people; it is very easy.
How are customer service and support?
Rootly's customer support is great; every time we have had to use it, they have gotten in touch with us really quickly and connected us to the relevant teams to fix our problems or potentially suggest a feature for the future. I would rate Rootly's customer support a 10, as there are no issues whatsoever.
Which solution did I use previously and why did I switch?
We previously used Jira, the Atlassian suite. We switched because if we wanted the phone feature, we would have had to upgrade the whole organization's license to a premium license and that became very costly.
What was our ROI?
I am not certain about specific metrics, but we do not miss alerts anymore, so you could use that as a metric that it has effectively increased our reliability when handling incidents.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was really easy. Rootly scheduled a call with us and was very quick to give us a POC license to trial out the full product. They were not pushy and we were able to have calls as and when needed, which was really good and we were able to onboard the tool quite efficiently.
Which other solutions did I evaluate?
Before choosing Rootly, we evaluated other options, including PagerDuty and Atlassian's premium version, along with Rootly.
What other advice do I have?
I would rate Rootly a nine on a scale of one to ten. I give it a nine because nothing is perfect and there are always improvements that can be added. We have not used Rootly's AI capabilities yet. My advice to others looking into using Rootly would be to get in contact with them and try to get a POC set up because it speaks for itself; it is a brilliant tool. I am providing an overall review rating of nine for Rootly.
Anonymous
Streamlined Shift Management and Incident Tracking
Reviewed on Sep 29, 2026
Review provided by G2
What do you like best about the product?
I like Rootly because of its automated scheduling, which really helps us replace tedious manual coordination with structured shift plans that keep the team aligned. The on-call automated phone feature is also a huge plus, providing customers with one number to call. Plus, its integration with Slack makes it even more efficient for our use.
What do you dislike about the product?
The initial setup for complex shift schedules with Rootly can be time-intensive. Although setting up basic shift rotations is straightforward, configuring non-standard, highly complex shift overrides or handling multi-timezone handoffs required some fine-tuning during the initial onboarding. The Operations team had a more intensive setup process due to the need to migrate more integrations. I think having pre-built out-of-the-box shift templates or an agent that you can verbally explain your needs to might improve the setup experience.
What problems is the product solving and how is that benefiting you?
I use Rootly to automate shift management, eliminating the need for manual scheduling and aligning our team. It also streamlines incident tracking across our SaaS applications, making SLA evaluations and reporting more efficient and data-driven.
Computer Software
Smooth Alerting Automation and an Intuitive Status Page
Reviewed on Sep 29, 2026
Review provided by G2
What do you like best about the product?
The automation capabilities around alerting and on-call management are incredibly smooth. It eliminates the manual friction of paging the right team during high-severity events. Additionally, the status page engine is incredibly intuitive, making it painless to maintain transparency with our stakeholders and user base when things go wrong.
What do you dislike about the product?
It would be helpful to have even more out-of-the-box templates for multi-team on-call rotations, as configuring complex holiday overrides can sometimes feel overly granular.
What problems is the product solving and how is that benefiting you?
Rootly filters out the noise so our on-call engineers only get paged for actionable items. It has completely automated our customer communications via the status page, freeing up our engineering team to focus entirely on remediation rather than status updates.
Computer Software
Rootly Makes Team Scheduling Effortless and Seamless
Reviewed on Sep 28, 2026
Review provided by G2
What do you like best about the product?
The best thing I like about Rootly is the ease of use. I was able to seamlessly create sophisticated schedules for my team and well as my sister teams.
What do you dislike about the product?
Not much I dislike about Rootly. I heard from team members the pricing may be off?
What problems is the product solving and how is that benefiting you?
The ability to page on-call team members at millisecond latency.