The permission settings in the solutions are the most valuable feature in the solution since it allows me to assign roles and permissions.
Zscaler Internet Access (ZIA)
Zscaler, Inc.External reviews
184 reviews
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External reviews are not included in the AWS star rating for the product.
Though the solution offers good support and stability, it needs to improve its interface
What is most valuable?
What needs improvement?
I am just an end-user of the solution. I can't speak on what needs improvement from an admin's perspective. The interface of the solution needs to be clear and user-friendly. Currently, the solution's interface is not that user-friendly.
Zscaler is not like Okta. Okta has a marketplace, while Zscaler doesn't have one. Zscaler needs to have a marketplace.
For how long have I used the solution?
I have been using Zscaler Internet Access for two years. I am using the solution's latest version. My company is just a customer of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine and a half out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
My company has 200 users using the solution.
How are customer service and support?
I rate the solution's technical support more than nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate the setup phase a nine on a scale of one to ten, where one is difficult and ten is easy. The setup phase was easy.
The cloud is deployed on-premises.
The time taken for deployment is around fifteen minutes.
One admin person is required for deployment.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the solution's pricing model since my company paid for the solution.
What other advice do I have?
I like Zscaler Internet Access a lot.
There are some sites it fails to find and block, causing such sites to get away from Zscaler Internet Access.
Overall, I rate the solution a seven out of ten.
An excellent solution for web traffic, but the UI cannot be understood easily
What is our primary use case?
Our customer already had the product, which they got from another vendor. They were facing some issues with their existing policies. Our role was to optimize the policy. So we optimized Threat Protection, DLP, and CASB policies per the customer’s requirements. In their environment, G Suite was completely allowed for some users, but they wanted only to allow a specific corporate domain. As per the recommendation, CASB policy must have been in place, but it wasn’t. So we optimized the tool as per their requirement and delivered it.
What is most valuable?
The product has different modules like SWG, CASB, DLP, and Threat Protection. The most valuable feature of the solution is SWG traffic. The product is very good in web traffic.
What needs improvement?
Cloud App’s database should be improved. Currently, they only support and provide granular controls to around 1000 cloud applications. In Netskope, it is more than 3000. Around 65,000 applications are visible to the users in Netskope, but Zscaler only supports around 3000 to 4000. Cloud App is not good. UI is not as easily understandable as Netskope. Netskope has a source, destination, and action policy. In Zscaler, we have to click multiple tabs to get it. It's a bit tricky compared to Netskope. Once we understand it, it's simple.
For how long have I used the solution?
I have been using the solution for four to five months.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability an eight out of ten. Currently, the product is facing major issues in scalability because the company is over ten years old. The data center they have in India goes down frequently. VLANs also go down frequently. Due to this, the product gets turned off completely, and sometimes, the users go to different traffic. If it’s an on-prem user, they go via a firewall, which increases the pain for the customers. They have a problem with DC. VLANs go down sometimes. That's why the user faces complete disconnection issues for the proxy. Two people in the organization are using the solution.
How was the initial setup?
The initial setup is straightforward. It is just a plug-and-play process. When the Zscaler client is installed on the machine, it works like a normal proxy. They're connected to the cloud. The solution is deployed on all the users’ machines, and the management and policy creation is done at the cloud level. It's a cloud proxy.
What about the implementation team?
The deployment is just a plug-and-play process. The policy is very simple.
What other advice do I have?
We acquired a customer for optimization. Overall, I rate the product a seven out of ten.
Helps with outbound internet connectivity but needs to improve multi-cloud management
What is our primary use case?
We use ZIA for outbound internet connectivity. The internet traffic of on-prem users will be directed to the ZIA cloud for security checks and web filtering.
What needs improvement?
Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal.
For how long have I used the solution?
I have been working with the product for a couple of years.
What do I think about the stability of the solution?
The product's stability is fine.
What do I think about the scalability of the solution?
ZIA is not scalable due to the limitation of bandwidth. My company has over 100 users for the product.
How are customer service and support?
ZIA's support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
ZIA's setup is not easy because of the multiple clouds.
What's my experience with pricing, setup cost, and licensing?
ZIA follows a subscription model pricing and charges you based on the number of users. I would say its price is good.
What other advice do I have?
I would rate the product a seven out of ten. I haven't seen any unique competitive advantage for ZIA over its competitors. ZIA's offerings are offered by competitors as well. However, the product has good security features. However, I wouldn't recommend this product to organizations that require high-security features. I would recommend Palo Alto in those cases.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
An easy-to-deploy product that is highly scalable and has a vast number of use cases
What is our primary use case?
The use cases of the solution are vast. CASB is a part of the product.
How has it helped my organization?
The solution has policies that work on client connectors. It’s pretty decent.
What is most valuable?
SSL inspection is a valuable feature.
What needs improvement?
The tool should improve the predefined dictionaries. The product should focus on improving its current features. They are good, but they need a lot of polishing.
For how long have I used the solution?
I have been using the solution for almost a year. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the tool's stability an eight out of ten.
What do I think about the scalability of the solution?
The scalability of the tool is pretty good. I rate the scalability a nine and a half or ten out of ten.
How are customer service and support?
The product must improve its support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was straightforward. The solution is deployed on the cloud.
What was our ROI?
I see an ROI on the product.
What's my experience with pricing, setup cost, and licensing?
The pricing is decent, but it is not that low. If we need any extra features, the price will increase.
What other advice do I have?
People wanting to use the solution must not rely much on predefined dictionaries. I would recommend the product to others. Overall, I rate the product an eight out of ten.
Secure and fast web access through Zscaler Internet Access Proxy
What do you like best about the product?
Secure, fast and reliable web access through Zscaler Internet Access
What do you dislike about the product?
Nothing as such to dislike about Zscaler Internet Access
What problems is the product solving and how is that benefiting you?
Provides fast and secure web access, which is reliable too
Network security Engineer with hands on experience on Firewalls and proxy.
What do you like best about the product?
I have worked on ZIA, ZPA products in zsclaer, they work seamlessly, also provides complet security.
What do you dislike about the product?
Nothing much to dislike the product in my 4 years of zscaler
What problems is the product solving and how is that benefiting you?
When users need to connect application while working from home or anywhere securitly this has resolved with zpa solution.
One of the Nice Internet Proxy
What do you like best about the product?
Controls to block the URLs.
Controls to limit access of the URLs to certain users only.
Controls to limit access of the URLs to certain users only.
What do you dislike about the product?
it doesn't provide DLP support, which is a huge drawback here
What problems is the product solving and how is that benefiting you?
Providing the URL protection
Limiting the URL access for the different users.
Limiting the URL access for the different users.
Zscales is good for protection but is also a hassle
What do you like best about the product?
Best part about it was the protection from outside threats real-time when its running fine. On my machine - Lenovo T14, I was able to download and setup quickly but setting up rules was not very easy.
What do you dislike about the product?
My organization has upgraded from Pulse Secure to Zscaler and now Citrix. The setting up of rules is not very easy. Documentation of Zscaler is a little tough to go through to accomplish few tasks. It creates trouble in loading few websites, even in internal LAN. A lot of issues have been reported which is why it has been a hassle.
What problems is the product solving and how is that benefiting you?
The only problem it solved from Pulse was entering redundant information every time you login. After that, everything was smooth in terms of protection of data. I always had a sense of protection when I used this software. However, few websites did not load, or the internet slowness was reported frequently.
Zscaler saves my office applications from attacks
What do you like best about the product?
Best part about Zscaler is that its easy to use. Once logged in, you have an option to keep yourself logged on and protect all information from attacks. It also supports SSO. Im also not allowed to use the web unless I log onto Zscaler which gives added protection.
What do you dislike about the product?
So far, theres nothing that I dislike about this product. It supports everything from my organization and team perspective.
What problems is the product solving and how is that benefiting you?
It allows us to manage internet traffic according to the oroganization policies. I belong to the banking industry and information is very sensitive. It adds a layer of security and also protects out files from external threats. Data remains inside and logs can be monitored easily.
Zscaler as Internet provider
What do you like best about the product?
Easy access of console as well deployment is easy
What do you dislike about the product?
There are few development application are not added in cloud application and for that need to configure ssl certificate individually on each user
What problems is the product solving and how is that benefiting you?
No need to configure multiple servers on one console have all features firewall features also available
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