Efficient Cloud Security with ZIA,That Scales with Our Business.
What do you like best about the product?
I like how ZIA secures our users’ Internet and SaaS traffic without needing heavy on-premises appliances. The cloud-based approach makes deployment straightforward, and the system automatically updates threat intelligence in real-time. It gives clear visibility into web usage and security events, which is very helpful for compliance and reporting.
What do you dislike about the product?
Occasionally, some legacy applications don’t work well with Zscaler’s proxy, requiring exceptions or additional configuration. The learning curve for new admins can be a bit steep, and understanding all the advanced policy options takes time.
What problems is the product solving and how is that benefiting you?
ZIA ensures that all users are protected from malware, phishing, and data leaks, whether they are at home or in the office. It reduces the dependency on traditional firewall appliances, lowers network complexity, and improves overall security posture. The centralized reporting saves our IT team hours each week and helps us enforce security policies consistently.
Zscaler Internet Access: Seamless Cloud Security with Easy Management and Minor Setup Hurdles
What do you like best about the product?
Zscaler Internet Access provides seamless and consistent web security for users, no matter where they connect from. I really like that it eliminates the need to backhaul Internet traffic through the data center — everything is inspected in the cloud with very low latency. The SSL inspection, URL filtering, and DLP policies are easy to manage from a single dashboard. It also gives great visibility into user activity and threats across all locations, which makes troubleshooting and compliance much easier.
What do you dislike about the product?
Sometimes users experience slight delays when switching networks. SSL decryption can break certain apps if not configured carefully, and setting up complex policies for many users takes some time initially.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access helps us secure all Internet and cloud traffic consistently, regardless of where users are working. It replaces the need for backhauling traffic through our data center, reducing latency and improving user experience. With advanced threat protection, SSL inspection, and DLP, it prevents malware, ransomware, and data leaks before they reach our network. The centralized dashboard also makes monitoring, reporting, and policy management much easier, which saves time for our IT and security teams.
Reliable and Intuitive Security with Zscaler Internet Access
What do you like best about the product?
I’ve used Zscaler Internet Access, and I found it very reliable. The interface is intuitive, and the security features are strong, protecting users from malware, phishing, and risky websites. Setting it up took some effort initially, but once configured, it consistently worked for both office and remote users. Integration with existing systems was smooth, and scaling up was easy. Overall, it’s a solid solution for keeping internet access secure.
What do you dislike about the product?
I've been using Zscaler Internet Access, and overall, it's a solid cloud-based security solution. It provides robust protection against online threats and ensures consistent security policies across all users, whether they're in the office or working remotely. The setup process was straightforward, and the integration with our existing systems was smooth.
However, there have been occasional instances where internet speeds were slower than expected. This can happen due to various factors, such as network congestion, server distance, or specific configurations. While these instances were infrequent, they did require attention to ensure optimal performance.
Despite these occasional challenges, Zscaler's comprehensive security features and user-friendly interface make it a reliable choice for organizations looking to secure their internet access effectively.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access has solved several key challenges for our organization. It ensures that all users, whether in the office or working remotely, have secure access to the internet and cloud applications without relying on complex VPNs. The platform consistently blocks malware, phishing sites, and other threats, giving our team peace of mind while browsing or using SaaS apps.
It also simplifies IT management by consolidating multiple security functions into a single cloud solution, reducing the need for maintaining on-premises hardware. The globally distributed data centers improve performance, so users experience faster and more reliable access. Overall, ZIA has made internet access safer, more consistent, and easier to manage, benefiting both our IT team and end users.
Secure, Fast, and Effortless — A Must-Have for Modern Networking Performance
What do you like best about the product?
What I like best about Zscaler Internet Access is its ability to provide enterprise-grade security without slowing down users, regardless of where they are working. The zero-trust approach and cloud-native architecture make managing access and policies extremely simple, while the real-time threat protection and detailed analytics give complete confidence that our network and users are safe. It’s rare to find a solution that balances security, performance, and ease of use so well.
What do you dislike about the product?
Honestly, there’s very little to dislike about Zscaler Internet Access. If I had to mention one thing, it would be that initial policy fine-tuning can take a little time, especially in complex environments with multiple user groups and applications. Once the policies are set, though, everything runs smoothly, and the platform practically manages itself.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access solves the problem of securing internet traffic across a distributed workforce without relying on traditional VPNs or on-premises appliances. It protects users from malware, phishing, and risky websites in real time, while also giving full visibility and control over applications and web traffic. This has benefited us by reducing security incidents, simplifying network management, and improving user productivity, since employees can work safely from anywhere without slowdowns or complicated setups.
Strong Cloud Security with Some Performance Hiccups
What do you like best about the product?
its robust security, which is delivered from the cloud to protect users from threats anywhere. Other top benefits include a seamless and fast user experience, as it improves performance by avoiding traditional backhauling
What do you dislike about the product?
Occasional performance issues, such as slow internet speeds and connection drops. Other common criticisms are the complex setup and steep learning curve, potential costs being high
What problems is the product solving and how is that benefiting you?
Solves problems with legacy security by providing secure, cloud-based access for a distributed workforce, protecting against cyber threats and data loss, and simplifying IT operations
Strong Protection from Risky Sites, but Whitelisting Process Needs Improvement
What do you like best about the product?
Zscaler protect the company from tricky and risky web sites that can introduce risk into the company assets. With a large database of web sites that need to be blocked and those can affect security and compliance.
What do you dislike about the product?
There is a plenty cases where is a valid bussines case that need access to a particular resource. The process of white list the page is slow and tedious that can cost the company several thousands of dollars in lost of productivity.
What problems is the product solving and how is that benefiting you?
Is trying to prevent leaking of confidential information, and block user to access un approved web sites. But the way that the product is deployed defeat his reason all the sites are blocked by default and the process to white listed a site is slow and tedious
iNTERNET
What do you like best about the product?
It is very easy to use, the strategy that was used is so much simple then other products i have discovered
What do you dislike about the product?
nothing as of yet, when i feel like something will be that needs attention, will definitely contact
What problems is the product solving and how is that benefiting you?
Firewall is something that is essential and needed for daily use, not only to protect yourself but also over the Web
User access management and threat prevention are enhanced with user-friendly controls
What is our primary use case?
My main use case for Zscaler Internet Access is preventing our endpoints such as laptops and movable endpoints which are all malware threats. Our organization uses Zscaler Internet Access for securing these critical asset resources.
I use it for securing our roaming users, to restrict web browsing to only the allowed URLs that need to be accessed on corporate laptops. Apart from that, it restricts access to any other URLs. It is very useful and has CASB security features where we can provide application controls for restricting downloads, uploads, and other functionalities within Zscaler Internet Access.
What is most valuable?
The best features Zscaler Internet Access offers include application control, tenant segregation, and PoP center regions which have low availability zones. The internet access is very successful and bandwidth speed is excellent. It also has application-based control, URL-based control, and SSL inspection capabilities, which are very useful. Additionally, the in-depth CASB segregation is very beneficial to us.
One unique feature I found helpful is the tenant level restrictions, which we use to only access our organization's tenant level mail IDs, drives, and specific tenant level access while restricting public access.
Zscaler Internet Access has positively impacted our organization as we have noticed substantial outputs and income. It has improved our security environment control and endpoint protection. It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses. It has a toggle button to enable features entirely at the tenant level for all users onboarded into Zscaler Internet Access, resulting in much better outcomes.
What needs improvement?
Improvement in Zscaler Internet Access has not presented huge challenges. The issues we face are minimal and manageable.
Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB restriction controls. This provides users with safe search capabilities for AI tools. The segregation of AI and ML applications into a single cloud app control is very useful.
The admin console needs improvement as it loads slowly and sometimes takes two to five minutes to open. Improving admin console accessibility would be beneficial.
For how long have I used the solution?
I have been using Zscaler Internet Access for the past three and a half years.
What do I think about the stability of the solution?
Zscaler Internet Access is stable.
Which solution did I use previously and why did I switch?
Before implementing Zscaler Internet Access, we tested multiple solutions through POC evaluations. After our assessment, Zscaler Internet Access performed significantly better and was more suitable for our environment. We chose Zscaler Internet Access, and it has been working smoothly.
What other advice do I have?
My advice for others considering Zscaler Internet Access is to understand the console behavior, policy implementation, and settings before onboarding users. Once suitable organizational policies are implemented, then scaling up to 1000 or 2000 users becomes manageable. Understanding policies and use case conditions that meet your environment requirements is crucial before implementation. Implementing policies after onboarding hundreds of users can create complicated situations. I recommend exploring with one or two machines, implementing entire policies, and then onboarding additional devices. I rate Zscaler Internet Access 9 out of 10.
Achieving peace of mind through robust security with opportunities for customization
What is our primary use case?
I am using Zscaler Internet Access to protect all assets and our users' laptops both on-prem and remotely.
How has it helped my organization?
Provides peace of mind protecting devices and users from malicious Internet threats.
What is most valuable?
The strong features of Zscaler Internet Access that I appreciate include security, performance, and the extensibility of the logs.
The ease of client updates is one of the benefits.
I have utilized Zscaler Internet Access's SSL Inspection feature. It has helped in threat prevention by giving the opportunity to delve inside our data to see exactly what is going on, what a request is, and what's happening.
The beneficial impact Zscaler Internet Access brought to my organization includes peace of mind, especially during the COVID period, enabling people to work from home without overloading VPN infrastructure while still being protected.
What needs improvement?
I would really like to see the elimination of these confusing PAC files for how Zscaler Internet Access could be improved.
In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface, and lower pricing also matters.
For how long have I used the solution?
I have been using Zscaler Internet Access for three years.
Which solution did I use previously and why did I switch?
Yes, lacked functionality.
How was the initial setup?
My implementation strategy during those three months involved testing and comparatively testing against other vendors.
Three people were involved in the process of deployment from my side.
What about the implementation team?
An architect and two engineers were part of the deployment team.
Which other solutions did I evaluate?
I focused on Zscaler Internet Access because they stood out from their competition in terms of performance and scalability.
They beat off their competition with the fidelity of logs.
What other advice do I have?
When asked about Zscaler Internet Access's application control for managing access to applications, we combine it with our existing CASB and can control access to applications effectively.
We augment Zscaler Internet Access's Data Loss Prevention with Purview.
As an architect, I am actively pursuing completing a Zero Trust Architecture implementation, and Zscaler Internet Access definitely provides the right tools to move to that architecture.
To measure the effectiveness of Zscaler Internet Access's Advanced Persistent Threat Protection, I look at the lack of our users being infected, breached, controlled, or going to malicious links.
On a scale of one to ten, I rate Zscaler Internet Access an eight out of ten.
Solution stability supports security and integration well
What is our primary use case?
The solution is used for security purposes especially. Any solution in the organization has its purpose.
What is most valuable?
We have been reselling this solution for more than five years now.
Zscaler Internet Access integrates effectively, especially with the high-level IP services. However, there are some challenges with new software development on the SD-WAN part and sometimes with routing of data. Issues appear sometimes with upgrades, but that's really an exception; it's not happening frequently.
What needs improvement?
Regarding scalability, it's a challenge for Zscaler Internet Access at this moment, so I rate it a seven.
For how long have I used the solution?
For us, it's recent, but we are also a distributor and reseller, having been using and working with this product for more than five years now.
What do I think about the stability of the solution?
It's very stable; however, due to the success, they are slightly behind with resources. This includes following up on new opportunities and finding the right resources to be available for customers' questions when sold.
Zscaler Internet Access is quite expensive, but it delivers. Sometimes, depending on the customer and the service and why it's used, it's acceptable.
The deployment process for Zscaler Internet Access is quite straightforward. I think the success of Zscaler has had an impact on their resources.
How are customer service and support?
The quality of technical support depends on which department you're reaching out to at Zscaler Internet Access.
How would you rate customer service and support?
How was the initial setup?
We are providing installation and deployment for our customers with Zscaler Internet Access.
The installation may take a couple of weeks, but it depends on the customer. The experience I have until now is a couple of weeks.
What about the implementation team?
The implementation is done together with the project managers of Zscaler Internet Access.
From our side, the whole process mostly involves the project manager that is dealing with the deployment.
What was our ROI?
I think as long as Zscaler Internet Access is stable, it can have some financial benefits. Until now, we can confirm that for a few customers I am working with.
What other advice do I have?
Zscaler Internet Access is quite expensive, but it delivers. Sometimes, depending on the customer and the service and why it's used, it's acceptable. We get more and more reactions about the price going up, sometimes too much or too little.
For the stability of Zscaler Internet Access, I would recommend it, but for the price, I think it's too expensive. Most customers that use it have the money and want the whole package, a managed service. However, I think it should be less expensive because we're losing customers to the competition.
On a scale of one to ten, I rate this solution an eight.
