What do you like best about the product?

It's just so easy to digitally support processes by using the digital checklists of this tool.
I also appreciate the teams app!
And the support is really great.

What do you dislike about the product?

Nothing - the tool is just running fine and the support is great.

What problems is the product solving and how is that benefiting you?

The tool has a very straight forward approach to implement digital checklists.
The time it takes to implement a process is very short.
It helps to standardize the daily work and to increase the quality drastically.

What do you like best about the product?

Automates process and creates a clear plan

What do you dislike about the product?

not many cons I can think off, perhapps a bit more customizable for the user

What problems is the product solving and how is that benefiting you?

Creates a clear strcuture which means I have to complete the same steps in the same order each time

What do you like best about the product?

This product stands out as one of the finest we have ever utilized, and considering the wide range of products I regularly employ, that is no small feat. Having experimented with numerous alternatives, I can confidently assert that this particular product is truly exceptional. I wholeheartedly recommend it, especially for those seeking a solution that enables meticulous step-by-step procedures. However, I must point out one significant flaw: it may pose a challenge if you heavily rely on reusable "sub-processes."

The merits of Process Street are too numerous to enumerate comprehensively. In addition to the outstanding product itself, the team behind it deserves special mention. They consistently exhibit excellence and receptiveness (with the exception of one minor item, which I find rather amusing). Their responsiveness and helpfulness are beyond compare. Having explored various alternatives such as Tallyfy, Monday, and countless others, I can confidently state that Process Street is truly awe-inspiring.

The recent introduction of conditional logic, allowing the creation of if/then flows within the process, is a remarkable addition. However, I would greatly appreciate the ability to "link" processes together to form intricate logic flow trees, as opposed to merely launching another feed with a run link. If such a feature were implemented, it would significantly enhance the overall functionality. By enabling the sharing of variables between feeds, it would eliminate the need for a convoluted quest replete with dozens of variables.

Furthermore, I must commend the ability to make real-time updates to processes, which automatically propagates the changes to all active processes. This feature is truly invaluable for making on-the-fly adjustments and maintaining the utmost efficiency.

What do you dislike about the product?

The primary concern revolves around the absence of a reusable "process library" for sub-processes that are required in multiple processes. Let's consider a scenario where there are three products, each necessitating the same credit card process. However, the remaining steps differ. Ideally, a process library would house a standardized "Bill Customer Credit Card" process, allowing any new process to link to this sub-process whenever necessary. This approach would eliminate the need to individually edit over a hundred processes whenever a change is made to the sub-process. Given the multitude of similar processes we encounter, this limitation becomes a substantial hindrance. While there is a temporary solution known as a "Run Link," where one process triggers another, the lack of association between these processes prevents the creation of a coherent timeline. Consequently, an intricate web of interconnected subprocesses ensues, making effective management an arduous task. Despite repeatedly raising this concern, the proposed resolution merely suggests utilizing the run link, resulting in cluttered PS dashboards strewn with dozens of interwoven processes. Frankly, this situation is far from ideal.

Nevertheless, it is important to emphasize that despite this drawback, the product boasts an abundance of extraordinary features. Even though this one issue may create some complications for me, I cannot overstate the indispensability of this product for running my business. It is truly remarkable. In particular, its ability to provide comprehensive step-by-step guidance is unrivaled, particularly for outsourced individuals. However, it is crucial to acknowledge that, like any tool, its effectiveness relies heavily on the author's ability to craft clear and concise processes. Failure to do so can easily result in the creation of convoluted and bewildering procedures.

What problems is the product solving and how is that benefiting you?

Everything with our business, it does it all!

If there was a chatGPT model that could be trained against our process, so then the staff could ask it what process to run based on the tasks they are trying to complete, or it would appear right within zendesk... MG, that would be absolutely amazing! Just imagine finding the perfect process with ease. Though, with all the subprocesses involved, I'd be a bit wary of it trying to launch a subprocess on its own. Nonetheless, we use this incredible tool for everything!

Picture every single aspect of your business seamlessly flowing through this fantastic solution. Customer sign-ups, onboarding, employee onboarding, support tasks, even complex endeavors that require meticulous step-by-step guides. It's like having a Q/A and cross-checking powerhouse at our fingertips. We've gone above and beyond by building custom interfaces to their API and directly integrating it into our zendesk system. As zendesk is used, it automatically launches Process Street, passing along custom variables such as contact names and ticket numbers. This way, all the essential data is readily available when the processes kick off. It's truly impressive to witness how much effort has been poured into this product.

While there haven't been any recent improvements that directly benefit us, out of the box, it has everything you need, except for the lack of subprocesses and process linking. So, I'm marking it as "I don't know" if it's heading in the right direction because I don't want to say "no." I'm genuinely content with the product, but I am disappointed that they haven't recognized the importance of a subprocess library. Truth be told, it's probably not essential unless you dive deep and consolidate all your processes into one. However, once you reach that point, you'll become so hooked and dependent that canceling won't even be an option because our entire company relies on it. Perhaps they know this and that's why they haven't addressed my requests for a subprocess library.

The question of "price" is a tad confusing. Are you inquiring if it's priced high or low? Instead, I would suggest rephrasing it to something like, "On a scale of 1 to 7, with 1 being overpriced and 7 being perfectly priced, how do you rate the current pricing?" Personally, I find the current price to be quite expensive. However, I feel immensely blessed and grateful that, because we supported them from the very beginning, they have honored the processes we signed up for. It brings me great joy to say that Process Street is one of those rare companies that truly value their customers who have been there from the start. Thank you for that! Nevertheless, my suggestion would be to introduce a more comprehensive pricing plan to showcase the awesomeness of this tool. If the cost exceeded $415 a month, I might hesitate as it pushes the limit for me. Any SaaS product that exceeds $300 a month for a small team of fewer than 10 people is a significant ask. Once you cross the $499 mark, things get a bit crazy, and the value needs to be truly outstanding. Considering that it took nearly 12 months for one dedicated employee to create all our processes, paying that amount on top of their salary would be quite the commitment. Personally, I would propose the following pricing structure:

FREE - Builder Plan: This new plan allows you to build everything but not run it, giving you the chance to explore and set everything up. Once you're ready to use it, you can start paying.

$100 - Start-up

$299 - Pro

$499 - Enterprise

In conclusion, Process Street is an exceptional tool that brings immense value to our business. Its comprehensive functionalities and continuous support for early adopters like us make it a standout solution. With some minor improvements, a subprocess library, and a revamped pricing plan, I have no doubt that Process Street will continue to

What do you like best about the product?

Made life a lot easier getting tasks done

What do you dislike about the product?

I haven't come across any downsides as of yet.

What problems is the product solving and how is that benefiting you?

Getting a large number of people to complete a list of tasks during a transitionary period.

What do you like best about the product?

I like the fact it's a better version of a to do list

What do you dislike about the product?

Perhaps not a need for an email every day

What problems is the product solving and how is that benefiting you?

getting rid of excels definitely

What do you like best about the product?

Easy to use, streamlined experience and great for collaboration

What do you dislike about the product?

This was not exactly what we needed for our business.

What problems is the product solving and how is that benefiting you?

Process street is no longer being used by our product

What do you like best about the product?

Process Street makes the workload of onboarding digestible in day by day bits. I enjoyed the summary of what was learned during the day and the action items left to take into the following day.

What do you dislike about the product?

I have no complaints from an end user perspective.

What problems is the product solving and how is that benefiting you?

Process Street prevented being lost on direction of onboarding and allowed me to be on top of what was expected of me.

What do you like best about the product?

It helps you design your way through complex business processes.

What do you dislike about the product?

Like any software, there's a learning curve. The one feature I found a bit confusing was sharing my processes. Once you get the hang of it, no problem.

What problems is the product solving and how is that benefiting you?

I used Process Street with my MBA students to help them anticipate the complexities of each step in a complex business process. For this, Process Street was spectacular. You can test, fine-tune and get feedback from users implementing the process. A fantastic learning tool that students adopted for their businesses.

What do you like best about the product?

Process Street keeps your processes well-organized and easily accessible to other employees and team members who might want to leverage your process. It's also very easy to create your own workflows and share them. The UI of navigating through the workflows and checking off tasks is also very simple and easy to follow. Additionally, I think it's great how your process can dynamically change depending on certain questions you ask in the workflow.

What do you dislike about the product?

The organization of Process Street isn't the greatest and could be improved. For example, having Workflow Runs under Reports and having inbox is a bit confusing. There isn't a super clear place to go to see all of your outstanding tasks.

What problems is the product solving and how is that benefiting you?

Keeping track of tasks for a specific project and scaling processes. This benefits me because once I create a process, it can be easily scaled and shared. I can also easily view other people's processes.

What do you like best about the product?

The notifications help me stay on top of the work

What do you dislike about the product?

The web and mobile experience are slightly different and it's basically a web based product

What problems is the product solving and how is that benefiting you?

Process street lays out the tasks I need to accomplish in a clear and straightforward manner