Process Street
Process StreetReviews from AWS customer
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Cool tool for creating checklists
What do you like best about the product?
I can create checklists for other team members for them to complete, and I can see the progress.
What do you dislike about the product?
There are so many features it can be a little overwhelming.
What problems is the product solving and how is that benefiting you?
I can create checklists for other employees to make sure tasks are being completed, and there is accountability if they mark the task as completed.
PERFECT for Real Estate & Property Management process management & checklists!
What do you like best about the product?
I'm an owner of a vacation rental and long-term rental property management business, and I have been using Process Street for over a year to document my processes for property & owner onboarding, property listing, renewals, move-ins, inspections, and so much more. I love how easy it is to build my workflow processes, and it gives me peace of mind knowing I have documentation for all of my SOP's while also being able to track when things are being done. Even though I'm a 1-person business, I know that I'll never skip a step or forget anything when onboarding my new clients and properties. I love the reporting feature, and the ability to automate with apps like Docusign and Sheets is such a time saver!
What do you dislike about the product?
I wish I could drag and drop tasks from one task to another, as well as making conditional logic a bit easier to navigate especially when you have 50+ steps. A log for all changes made to a workflow would be ideal. Feature Requests seem to be ignored, and instead focusing on new feature or easy updates. Conditional Logic is the biggest dislike.
What problems is the product solving and how is that benefiting you?
Building my SOP's, keeping track of my work, ensuring my processes are being followed consistently. If I ever sell my business, I believe documentation of my processes will be a huge asset.
Single Centralised Repository for all your Process Policy & Procedures That Tracks Staff Engagement
What do you like best about the product?
It can harbour multiple forms, docs, videos, checklists, and integrates with many other popular apps, so everything can be done within Process street. No need to jump around from cloud drives, apps, etc. Get everything done, AND recorded, within Process Street. Supports multi device use.
What do you dislike about the product?
There is a def. learning curve. UI Terms are confusing. Would. like to see more examples of workflows and tutorials.
What problems is the product solving and how is that benefiting you?
Being able to house all your Process and Procedures AND track staffs participation and compliance is valuable.
Recommendations to others considering the product:
Given the time and training, you will start to realise the benefits of the service and possibilities.
Simple the Best Procedure Software out there
What do you like best about the product?
Easy to use, and assign processes to teammates.
What do you dislike about the product?
I have not really found anything I dislike about the software
What problems is the product solving and how is that benefiting you?
We document our processes and procedures with process street.
Recommendations to others considering the product:
Building a great business really starts with documented systems. Process St really makes that happen.
11 links to brand their own company for each page
What do you like best about the product?
Nothing. It was a cool idea, but entirely unusable. I will never promote your brand 11 times on every single page of mine.
What do you dislike about the product?
They link to their own website ELEVEN TIMES on every single page of the app.
What problems is the product solving and how is that benefiting you?
Their forced branding is ridiculous to the point that it's entirely unusable software.
Perfect for checklists, SOPs, and workflows
What do you like best about the product?
Not only can you create checklists, but you can assign different people to tasks within the checklist, collect information from clients, create due dates based on other info or due dates, and so much more!
What do you dislike about the product?
It can get a little pricey as your team grows and free guest users have little access.
What problems is the product solving and how is that benefiting you?
I love Process St for my SOPs and my clients' SOPs.
Tick the compliance boxes, make sure everything is done right EVERY TIME, what more could you want?
What do you like best about the product?
I LOVE that I don't need to worry about whether or not I've done everything when onboarding a client- I just follow the checklist! It's even helped me to uncover a couple of sales opportunities I missed!
What do you dislike about the product?
The thought that if they ever stopped being their awesome selves I'd be totally lost!
What problems is the product solving and how is that benefiting you?
I'm in a heavily regulated industry, so Process.st makes it simple to make sure that I'm fully compliant with everything I do. It also means that I know any contractors are doing everything they need to as well- making it easier for them too!
Terrible customer service and billing policies
What do you like best about the product?
The design/interface is slick and easy to navigate.
What do you dislike about the product?
Ironically, their customer service and policy is severely lacking any actual process to work with a customer. I had signed up for an annual plan, and after three months of inter-department evaluation and testing, it was not a fit based on what we need. I requested to be charged for the three months at their full price of $30 per user and have the rest refunded.
Because Process St does offer a month-to-month option, this is a reasonable request from my end. The answer was a flat no, and they insist on more training sessions for something we already know won't fit our needs.
This type of response and policy is precisely the kind of company policy that separates the professionals from the amateurs in the software industry.
I regret sighing up for this service. Process St employs a policy of billing entrapment, so buyers beware.
EDITED TO ADD: Apr 23 2021: Process St refunded me for the rest of the unused portion for the rest of the year after going back and forth on emails for a couple of days. No legitimate customer should have to fight this hard for a refund. Sometimes things just don't work out.
Because Process St does offer a month-to-month option, this is a reasonable request from my end. The answer was a flat no, and they insist on more training sessions for something we already know won't fit our needs.
This type of response and policy is precisely the kind of company policy that separates the professionals from the amateurs in the software industry.
I regret sighing up for this service. Process St employs a policy of billing entrapment, so buyers beware.
EDITED TO ADD: Apr 23 2021: Process St refunded me for the rest of the unused portion for the rest of the year after going back and forth on emails for a couple of days. No legitimate customer should have to fight this hard for a refund. Sometimes things just don't work out.
What problems is the product solving and how is that benefiting you?
To try and streamline and simplify our internal and inter-department processes.
Recommendations to others considering the product:
Learn from my mistake. If you are in the research and evaluation phase of your software needs, DO NOT sign up for their annual plan.
An Excellent Tool For Documenting Business Processes
What do you like best about the product?
I appreciate Process Street's user-friendly interface. The drag and drop editor makes it easy to customize templates. As one of the services that I provide includes helping businesses to create and implement processes, this is my go-to choice of software for my clients as I am confident that they will be able to quickly adapt to it. I also appreciate that with this software you can create a template once and run a checklist as often as you would like, which is perfect for routine processes such as client onboarding, contractor/employee onboarding, routine maintenance and so much more.
What do you dislike about the product?
It would be very helpful to have the option to export select completed checklists as a spreadsheet. I've set up an automation to do this via Zapier with Process Street and Google Sheets, however, something internal would be nice.
What problems is the product solving and how is that benefiting you?
I have benefitted from Process Street because:
-It provides a user-friendly platform for myself and my clients
-The interface is clean and non-distracting
-I have been able to use it as a means to easily collect feedback
-There are additional features like variables and conditional logic that are useful especially for teams
-It provides a user-friendly platform for myself and my clients
-The interface is clean and non-distracting
-I have been able to use it as a means to easily collect feedback
-There are additional features like variables and conditional logic that are useful especially for teams
Process.st has allowed us to transform our business
What do you like best about the product?
Process.st has allowed us to transform and optimize our business over the last 2 years. We now do every task, process and work via a checklist. We love the Zapier integration, after building solid process/standard operating procedures we can automate those processes.
What do you dislike about the product?
Nothing, now that we have Global Search, we are all set.
What problems is the product solving and how is that benefiting you?
Business efficiency, consistent work, meeting deadlines. Our current team can now provide better service to our clients, for more clients, in less time.
Recommendations to others considering the product:
If you are following EOS (Entrepreneurial Operating System) or just want a business that runs well and itself without the owners working 80+ hours, then you need Process.st. It is applicable for every business, for both one off projects and recurring tasks.
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