Process Street
Process StreetReviews from AWS customer
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Good software, but not trustworthy company
What do you like best about the product?
very scalerable
many features
great support
many features
great support
What do you dislike about the product?
not intuitive
very complex
not trustworthy company
We are a small business operating in the field of sustainable consultancy.
We started using Process Street in 2018.
On the one hand the software is very powerful, on the other hand it is highly complex and very difficult to get used to it and to unlock all it's potential.
While working with it, we became more comfortable and integrated it more in more in our companies processes, and even in the processes with clients.
But this was a big fault.
Firstly it is very difficult to remember all the many options of how it works if you do not work with it at least on a weekly basis.
So if you are a small or mid size company like us that can not assign an employee specifically for this software - hands off from process street.
But the main reason why we decided to walk away from it, or better walk away from the company Process Street, was their product policy or better said customer exploitation policy thats work as follows:
1. Start as a small company and refine your product from the feedback of your customers / beta testers.
2. Grow, launch more services and make your customers become dependent on your software
3. Once your customer base is big enough and your revenues fly, rise the prices abruptly and exorbitantly.
And that's how Process Street executed that strategy:
1. They deleted the free plan that gives you the option to pause the service.
2. And they rose the pro plan from 30 USD per month and member to 415 USD (+1200 %) incl. more members.
3. They forbid companies like hours who paused not to get back to their old plan (with one member) and so forced us to join the new plan.
Though they offered us to stay in the old plan when we don not pause we decided to cancel.
This was a hard decision because we invested hundreds of hours in developing our processes with that software
But THE basic prerequisite of all business relations is trust.
And Process Street prefers the short term maximisation of gains to reliability and partnership.
Though it is a great software, we recommend don't trust them and stay away.
very complex
not trustworthy company
We are a small business operating in the field of sustainable consultancy.
We started using Process Street in 2018.
On the one hand the software is very powerful, on the other hand it is highly complex and very difficult to get used to it and to unlock all it's potential.
While working with it, we became more comfortable and integrated it more in more in our companies processes, and even in the processes with clients.
But this was a big fault.
Firstly it is very difficult to remember all the many options of how it works if you do not work with it at least on a weekly basis.
So if you are a small or mid size company like us that can not assign an employee specifically for this software - hands off from process street.
But the main reason why we decided to walk away from it, or better walk away from the company Process Street, was their product policy or better said customer exploitation policy thats work as follows:
1. Start as a small company and refine your product from the feedback of your customers / beta testers.
2. Grow, launch more services and make your customers become dependent on your software
3. Once your customer base is big enough and your revenues fly, rise the prices abruptly and exorbitantly.
And that's how Process Street executed that strategy:
1. They deleted the free plan that gives you the option to pause the service.
2. And they rose the pro plan from 30 USD per month and member to 415 USD (+1200 %) incl. more members.
3. They forbid companies like hours who paused not to get back to their old plan (with one member) and so forced us to join the new plan.
Though they offered us to stay in the old plan when we don not pause we decided to cancel.
This was a hard decision because we invested hundreds of hours in developing our processes with that software
But THE basic prerequisite of all business relations is trust.
And Process Street prefers the short term maximisation of gains to reliability and partnership.
Though it is a great software, we recommend don't trust them and stay away.
What problems is the product solving and how is that benefiting you?
checking tasks
Know nothing better than Process St
What do you like best about the product?
Very easy to use and can be easily customized as per the need
What do you dislike about the product?
Few changes are brought in the system without any heads up or being discussed. We get used to our ways of working and when any new thing has to come, we better know it from before.
What problems is the product solving and how is that benefiting you?
Helps in tracking our service to clients
Process Street has helped us manage our projects and save us time
What do you like best about the product?
What I like about Process Street is that it helps us outline the steps in our daily/weekly activities. It helps us remember what's next step on a certain task and keep us up to date on the things that needs to be done. It saves us time and help us manage our projects.
What do you dislike about the product?
I don't think there's something we dislike about Process Street because whenever we have problems or concern, they are easy to reach and they listen to your concerns
What problems is the product solving and how is that benefiting you?
Process Street helps us remember what to work on next and that we are on track on our tasks. It makes us productive and keep us on track.
Great tool for ensuring fidelity of implementation with processes
What do you like best about the product?
The ability to build steps, checklists, forms to collect info. Love the recurring checklist feature where you can have a checklist scheduled to be emailed to you on a certain recurring date basis. It connects with Zapier & other apps.
What do you dislike about the product?
You can only trigger most automation actions based on the completion of an entire tab of the workflow, it would be nice if you could trigger them based on one click or field within a tab.
What problems is the product solving and how is that benefiting you?
Onboarding our customers, bringing consistency, standardization, & fidelity to implementation of our key operational practices. It is helping direct all the steps for complex software configurations that need to be done.
Easy and required information properly defined in a compact manner
What do you like best about the product?
Easy to remember the steps mentioned so clearly.
What do you dislike about the product?
there is no such feature I came across as of now
What problems is the product solving and how is that benefiting you?
It's helping the new joiners to go through the as-is processes which are easily understood and accessible.
User friendly and helpful
What do you like best about the product?
The Process Street application is easy to navigate. I have everything that I need
What do you dislike about the product?
I cant think of anything since very useful
What problems is the product solving and how is that benefiting you?
Data entry for the applicant's information. It is useful because you have to follow the step by step process.
Great application to track progress
What do you like best about the product?
I thought it was helpful to track progress on projects and tasks as a new employee.
What do you dislike about the product?
I wish there was an easier way to dismiss or discontinue getting alerts for items that were loaded in my process street that weren't applicable or relevat
What problems is the product solving and how is that benefiting you?
Tracking progress on tasks
User-friendly
What do you like best about the product?
Easy to navigate and look for data you are looking for
What do you dislike about the product?
There are many option to choose from that usually show the same details
What problems is the product solving and how is that benefiting you?
workflow of clients applications and step by step process
Process street survey
What do you like best about the product?
It is very user-friendly and helps to be on track . It has a simple interface that everybody can easily follow and understand. I like it! It's a fantastic software.
What do you dislike about the product?
There are times that it is not working and having some technical issues, but what's good about it is it would also notifies you that someone is taking care of it
What problems is the product solving and how is that benefiting you?
It makes sure that the workflow for a specific task is completed. It's like a checklist guide leading you to do the right thing. This helps us user to to make sure we are on the right track
Life is so much easier with Process Street
What do you like best about the product?
You have your work cut out for you. The step by step templates will help you customize a specific task and will help you be on track.
What do you dislike about the product?
There is nothing I don't like about process st.
What problems is the product solving and how is that benefiting you?
I'm not experiencing any problems.
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