What do you like best about the product?

Orca provides top-tier dashboards and easy dashboard customization which quickly surfaces critical risks.
Orca support replies rapidly and consistently works to resolve issues.
Orca installation in 2/3 of our main cloud environments was a smooth process, and the last environment took just an extra hour of work. Overall, a very smooth onboarding process, and great training resources were provided.
Orca provides incredibly rich, useful data about the risks it detects, with very low/none false positives.

What do you dislike about the product?

The compliance modules currently load extremely slowly, lack CIS critical controls v8.1, and waiting for the promised module rewrite next year sucks.
Orca knowledgebase documentation is tied to your Orca login. To faciliate non-technical staff (or folks who don't need console access) working with the tool, it would be great if they were decoupled.
Exporting risk data to CSV from Orca often requires selecting which of 119-250+ columns I want, at least once, unless you like getting a 1 GB CSV file (wow!)
Exporting to CSV frequently hangs (probably due to the default enormous CSV size), requiring the usage of scheduled reports, which is less convenient.

What problems is the product solving and how is that benefiting you?

Orca is an incredibly powerful tool. We're using it to detect vulnerabilities in virtual machines, misconfigured serverless functions, excessive IAM policies, unhardened virtual machines, VMs missing critical protective software, VMs under attack, and so much more, and that's just the tip of what Orca can do.