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I like the personalization we get and the rapid response we get if something weird is happening.
What do you like best about the product?
Like I said, I like how good they are in picking up small details and letting us know about it. They have a good communication system with their clients. They see things and email us about it. They will ask if its something normal we see or not. If not, we tell them and the issue get resolved immediately.
What do you dislike about the product?
Mmm, not sure I dislike anything. They do a pretty good job.
What problems is the product solving and how is that benefiting you?
With AWN we can see issues clearly and apply certain solutions to them. Sometimes we need unblock something and AWN see's this and asks.
Recommendations to others considering the product:
I would recommend. It is a great tool, its personalized. And it allows you to focus on other things while they monitor and alert.
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Long-time Customer
What do you like best about the product?
AW ability to block traffic from hosts if required. We also like the scanning of all of our traffic to the Internet
What do you dislike about the product?
It costs money. We wish it was free, but realize that it would not be the service it is if it was free.
What problems is the product solving and how is that benefiting you?
We could never afford to purchase a SIEM solution and full-time staff to run it. AW provides IDS, IPS, scanning of all of our traffic, and even monitors our Office 365 access
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