Best incident management tool ever
What do you like best about the product?
The level of customisation is awesome and UI is very intriguing. I use this everyday to manage and get reports assigned or resolved by my team. I use this too to request new software in our company.we can practically integrate this tool with any other tools.
What do you dislike about the product?
The customisation comes with too many hurdles and we need to do more work to achieve. The cost of the tool is too high and there are few cheap alternatives also.We have low control on few of the algorithms used in this tool.
What problems is the product solving and how is that benefiting you?
This tool is amazing to organise, prioritise and allocate incidents to individual people.We use this tool to keep a track of our daily work orders and we use this too to keep as a software order request.
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