What do you like best about the product?

Total Expert has a wonderful UX that makes it easy for loan officers to use. Their journey functionality is the absolute best for multi platform campaigns and full automation. Their customer support is top notch, whether you are using the online chat or submitting a ticket. Total Expert moving into the world of customer intelligence has not only saved us money from using a third party platform, but has also helped increase loan volume as well. They keep striving to add and improve the platform, and they are really good at listening to their clients,

What do you dislike about the product?

When new things come out there often is always a cost and an SOW involved, and even for the most minor adjustments to certain things, the requirement to purchase development hours can be cost prohibitive, meaning many lenders need to get things right the first time during implementation.

What problems is the product solving and how is that benefiting you?

Total Expert has provided our company with nearly full marketing communication automation as well as a marketing platform. It puts our loan officers in the driver's seat when it comes to marketing - they do not have to wait for our team to generate or produce a flyer. It also positions our loan officers as valuable partners to real estate agents because agents are able to access the marketing tools within the platform as well.