What do you like best about the product?

The customer service is bar none. The team is always helpful and eager to assist us. If they haven't heard from us in a week or so, they reach out to see how we are doing. We have never experienced such marvelous customer service anywhere at any time.

When researching software for our multi-vendor marketplace, X-Cart was the only company that asked us about our project and what we wanted to accomplish. Seriously, NO OTHER company took a personal interest in us or what we wanted to do. Our rep met with us face-to-face on Zoom and was unrushed in her approach. She answered our questions to the best of her ability and quickly got back to us on questions she needed to research for us first.

The Knowledgebase (written tutorials) is a marvelous, searchable tool. It is well-written and illustrated. But we are using the most recent version of X-Cart. When the Knowledgebase doesn't answer our questions sufficiently, we can contact the team via their new HelpDesk tool. Usually, we can get a quick resolution to our issues.

We expected bumps in the road when we started our new marketplace, especially since we're using the latest version of X-Cart. There were minor glitches in the first few days, but the team was on it immediately. I can't imagine any company giving better support than we have received with X-Cart.

What do you dislike about the product?

We couldn't stay in touch with the sales rep who held our hands through the learning and deciding process. She became such a friend to us, we were sad to see her go. Our new rep has been excellent too, but Katrina will always be the face of X-Cart to us.

What problems is the product solving and how is that benefiting you?

While starting a multi-vendor store with no experience is not for the faint of heart, X-Cart makes it accessible to anyone willing to learn. With this excellent software, we've created a very polished-looking storefront, product pages, and individual shops for our vendors. Most of our vendors are not very tech-savvy, so we needed software to allow them to create and manage their shops with relative ease. X-Cart meets that need better than any other software we researched.