Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot usage
What do you like best about the product?
Company files and contact files being linked to each other.
Being able to make calls and log notes.
Being able to make calls and log notes.
What do you dislike about the product?
Recently I have been getting disturbances on the line, pushing me to use my phone more for local calls.
I'd like to be able to press the call button and add the number there and then go to the contact and save the number to make the call.
Another thing I would like to suggest is being able to add more than one number to the system on each file, as some companies have numerous phone numbers for their offices.
I'd like to be able to press the call button and add the number there and then go to the contact and save the number to make the call.
Another thing I would like to suggest is being able to add more than one number to the system on each file, as some companies have numerous phone numbers for their offices.
What problems is the product solving and how is that benefiting you?
I've seen some improvements but am so consumed with my work that I've forgotten what they are because they are now a part of my everyday life.
I am finding that my emails are syncing all the time even though I have the HubSpot plugin on my email linked up and active. Some email replies are saved in the contact/company file rather than back on the onboarding ticket.
I am finding that my emails are syncing all the time even though I have the HubSpot plugin on my email linked up and active. Some email replies are saved in the contact/company file rather than back on the onboarding ticket.
Powerful yet user friendly service and support tool
What do you like best about the product?
The platfom is laid out in a way that makes sense. Its clear where things are. The tools are named in plain english, so its very easy to know what does what (conversations, workflows, snippets, etc)
What do you dislike about the product?
I found the chatflow setup tool to be rather unintuitive. I would like to be able to see the entire flow at once. and not only one branch at a time. ANd the why if/thens are handled feels a little cumbersome
What problems is the product solving and how is that benefiting you?
Creating a combined inbox for our onboarding, support and engineering team spread across 3 separate companies. With one single point of contact for our customer now, the supper process is greatly improving
Amazing all-in-one tool for any startup.
What do you like best about the product?
HubSpot is a must-have tool for early-stage startups. We don't need to worry about using many different tools, as we can use HS for all sorts of things ranging from CRM to our knowledge base.
What do you dislike about the product?
The pricing can be a bit steep depending on your needs, but we can't complain as it's useful and solves many problems at once.
What problems is the product solving and how is that benefiting you?
HubSpot mainly solves the issue of using multiple tools to solve multiple problems.
As an example, HS provides an extensive knowledge base which our users love!
In addition, we can easily set up landing pages and run paid ad campaigns/test our messaging.
As an example, HS provides an extensive knowledge base which our users love!
In addition, we can easily set up landing pages and run paid ad campaigns/test our messaging.
The service hub is a great way to keep track of your support chat.
What do you like best about the product?
The service hub is a good tool to keep track of your service ticket and to categorize them. You can also get good analytics from your categories.
What do you dislike about the product?
Sometimes it can be a bit difficult to navigate but in general, it's quite nice to use.
What problems is the product solving and how is that benefiting you?
The fact that chats, incoming tickets, and knowledge base are combined in to one protect is quite useful for us.
Always improving
What do you like best about the product?
Since I started using HS, lots of features have been added that have improved the system incredibly!
What do you dislike about the product?
I feel the Knowledge Base feature is a bit left aside from the rest some times.
What problems is the product solving and how is that benefiting you?
Gathering a lot of information from our customers in HS is extremely useful to be organized in CS.
Well integrated ticketing system with smooth features on top
What do you like best about the product?
- I really like the overall integration into sales & marketing activities. Since the Service Hub, we could smoothen processes especially between Sales & Customer Succees
What do you dislike about the product?
Yet, there are some features missing. A better phone calling solution would be super for Germany. You only have numbers for the US etc. Also, the chat beacons are missing a bit of cleverness.
What problems is the product solving and how is that benefiting you?
Mostly, it helps to put all support emails in one place and directly have all customer information at hand. On top, we put our user-facing knowdledge base in hubspot service.
I thinks the Hub has good functionalities but it"s not very user friendly
What do you like best about the product?
The automation flows and their knowledge base.
What do you dislike about the product?
The design
The support service: sometimes you get someone really good and sometimes someone who knows the same as you
There is no way to categorised your conversations, unless you create a ticket with categories for each of them.
The support service: sometimes you get someone really good and sometimes someone who knows the same as you
There is no way to categorised your conversations, unless you create a ticket with categories for each of them.
What problems is the product solving and how is that benefiting you?
I can use the bot to filter request. People come to our website and can get the answer they look for directly from the bot (thanks to the knowledge base)
I can decide to send emails or respond directly on the chat.
I like to have the snippets as it makes the job faster.
I can decide to send emails or respond directly on the chat.
I like to have the snippets as it makes the job faster.
It is a great CRM tool
What do you like best about the product?
I like the way I can prioritise and sort my ticket, have a centralised solution to email and communicate with both my colleagues and my customers and always have visibility on what happens when I am not directly involved in customer interactions.
What do you dislike about the product?
I think a customisation tutorial depending on the role in a business or in a company, would be ideal. the flexibility is great, but it can be overwhelming if you do not know what you want to see.
What problems is the product solving and how is that benefiting you?
Having one solution to manage communication with users, track deals and monitor customer interaction team-wide. Also it helps me having everything in one place without having to open multiple apps. I also like the template options a lot and the po-up emssages that can be installed on our web page.
Hubspot Service Hub Experience Review
What do you like best about the product?
Creating chatflows helps to reduce manual inputs and automates the workflow. It encourages efficiency and reduces dependency on manual work.
We are able to clean the data and keep it organized for all the verticals be it for marketing,operations or sales.Different pipelines and their integration with the workflows to automate the ticketing system helps greatly.
We are able to clean the data and keep it organized for all the verticals be it for marketing,operations or sales.Different pipelines and their integration with the workflows to automate the ticketing system helps greatly.
What do you dislike about the product?
There should be a provision for user metrics or dashboard to check the performance of the agents and efficiency of the system with a proper integrated CSAT system.
What problems is the product solving and how is that benefiting you?
It is automating the work which was done manually earlier. Also, the organization used to depend on incomplete data as the data storage was not clean and complete.
Now, it's organized and we are setting up various chatflows to implement the channels in an organized way.
Now, it's organized and we are setting up various chatflows to implement the channels in an organized way.
An intuitive and collaborative app
What do you like best about the product?
It is an application that makes my day-to-day work easier.
It allows me to keep a log of my sent and received emails.
I can create several control panels to track my clients.
Review and follow-up of tasks.
It is very complete.
It allows me to keep a log of my sent and received emails.
I can create several control panels to track my clients.
Review and follow-up of tasks.
It is very complete.
What do you dislike about the product?
It does not allow me to see graphically how my customers use my application.
What problems is the product solving and how is that benefiting you?
It allows me to keep a close track of my tasks.
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