Service Hub Enterprise
HubSpotReviews from AWS customer
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Easy to use, good capabilities for tickets and chat. Rudimentary capability for Knowledge Base.
What do you like best about the product?
Integration with Slack makes our service in small startup setup smooth. Chat has been very easy to setup and integrate to our web site. We are able to route the chats and tickets nicely to our small team.
What do you dislike about the product?
Knowledge Base picture quality and overall capability is quite limiting. Competitors do this much better with wider capabilites offered for communities, integrating knowledge with the support services etc.
What problems is the product solving and how is that benefiting you?
It provides us a small startup an easy way to service our customers, with quick setup and integration to our marketing and sales flows. This has helped us to provide the necessary service towards our customers.
Great overall experience, with minor issues which were resolved in a timely manner
What do you like best about the product?
Its very easy to manage support tickets and marketing emails. This way we can have different pipelines for our requests and manage everything in a timely manner. There is also the option to include other products from the Marketplace.
What do you dislike about the product?
The HubSpot mobile app is not very intuitive and sometimes if you need to reach support it takes longer than expected to receive a reply. Other than that the user interface can be improved.
What problems is the product solving and how is that benefiting you?
It gives us an option to have a knowledgebase center in which we can store the useful information for our users and we can keep it update with just a couple of clicks.
Great CRM tool
What do you like best about the product?
Tickets management and automation flows.
What do you dislike about the product?
UI&UX could be better, but it's a small thing
What problems is the product solving and how is that benefiting you?
Support Ticket management. Lead management. Customer management. etc
I would say hubspot is a life saver when it comes to ticketing tool
What do you like best about the product?
Pipelines where we can create a perfect workflow
What do you dislike about the product?
While responding to tickets there should be a streamlined way of sending emails
What problems is the product solving and how is that benefiting you?
challanges on looking on to emails which hubspots creates a conversation which helps us not to miss even a single email
Like it because is easy to use
What do you like best about the product?
I like service hub because it's easy to use and manage.
Notable features:
- no learning curve
- easy kb management
- Love the flow of creating documents
Notable features:
- no learning curve
- easy kb management
- Love the flow of creating documents
What do you dislike about the product?
Costly compared to other tools in the market
What problems is the product solving and how is that benefiting you?
unified platform for customer success
Great tool for maintaining a product knowledge base
What do you like best about the product?
I like the knowledge base feature. It is very simple and fast to create documents and guides and instantly take them live using Hubspot's knowledge base.
It offers to add a variety of different types of text and code snippets that makes it more helpful to explain certain technical workflows.
It offers to add a variety of different types of text and code snippets that makes it more helpful to explain certain technical workflows.
What do you dislike about the product?
Ability to add more branding options and navigation options across articles.
What problems is the product solving and how is that benefiting you?
It is helping us to enrich our self serve workflows in the product and reduce dependency on product and customer success teams
Best in the business
What do you like best about the product?
The best thing about the HubSpot Service Hub is the user-friendly interface; you don't need tips/tour guides to get familiar with the application.
What do you dislike about the product?
Auto refresh updates is something I couldn't find inside the application.
What problems is the product solving and how is that benefiting you?
Hubspot allows us to communicate and get in touch with our product's end users, allowing a smooth experience to assist the users with their queries.
Top HubSpot User Review
What do you like best about the product?
The ticketing system helps us a lot by organizing the details and where the concern is based on the stages. The workflows, properties, stages, and objects can be customized based on your need and how you intend to use them. Also, the reports feature easily visualizes the data input in these properties or stages. Lastly, the feedback survey boosts presentability as it can connect to other objects within the platform.
What do you dislike about the product?
Most of the features that we were looking for in a platform are already in Hubspot. In terms of visualizing reports though, I hope we can stack data when reporting about the different properties related to the Service Hub.
What problems is the product solving and how is that benefiting you?
What helped us a lot is the organization of contracts that we handle, at what stage the contract is in, and the capability of associating communication in one or multiple objects.
One of the best CRM tools I've used so far
What do you like best about the product?
It's user-friendly. I had less training with the tools, but I could perform well and do the tasks assigned to me. But of course, with the help of the Knowledge Base page. There were things that I needed assistance from Hubspot team, and I could 100% say that their team is easy to contact with just one click. Reports and Dashboard are both customizable -and that's a plus point.
What do you dislike about the product?
Some default views or fields created by Hubspot cannot be changed. For example, the "Ticket Name" in the ticket creation cannot be deleted or hidden. "This property is part of the object schema." We're using the "Record ID" as a unique ticket identifier. This "Ticket Name" is somewhat useless (sorry for the term).
Another one is the "No value" word in Excel format of the report when you export a specific report. This is the system's default when you leave a particular field blank. I hope we can eliminate this so we won't manually delete the "No Value" word in Excel.
Another one is the "No value" word in Excel format of the report when you export a specific report. This is the system's default when you leave a particular field blank. I hope we can eliminate this so we won't manually delete the "No Value" word in Excel.
What problems is the product solving and how is that benefiting you?
Manual creation of reports and analysis is the main problem. With the help of Hubspot, these were eliminated. We are also in the process of integrating Live chat (Facebook chats) into Hubspot. I will leave a detailed review when we are done.
Great CRM with lots of features
What do you like best about the product?
I love the ticketing system, especially the sidebar with all the customer/client information including their info, previous tickets, orders, etc. It syncs somewhat seamlessly with our website, so that's pretty good. I haven't had any notable poor experience with HubSpot, and we've been using it for over a year. I'm on it for at least 5 hours a day. I have not run into any issues with it being down, which I frequently experienced with a different CRM system. I think overall, it is an excellent bang for your buck software and is high quality.
What do you dislike about the product?
The main issue we've run into is with order syncing. Despite having our website set up to HubSpot, sometimes the order status will not sync after it's been canceled/refunded. This has happened with less than 1% of our orders, but is still irritating when it does happen.
What problems is the product solving and how is that benefiting you?
It allows us to answer customers quickly and efficiently! Love that we are able to see when another user is working on a ticket already so we don't double-answer people. Also love that we can see who is changing ticket statues so there is never any confusion.
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