Service Hub Enterprise
HubSpotReviews from AWS customer
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There is not much I cannot manage through Hubspot Service Hub
What do you like best about the product?
I can move any service or support request from inquiry email through to delivery through Service Hub. The workflow tools are ably supported by live chat agents who are only too happy to help me understand what I need to do to achieve my aims.
What do you dislike about the product?
There is little to nothing I dislike about Service Hub, if I cannot do something Hubspot support are always willing to help me sort my issue.
What problems is the product solving and how is that benefiting you?
Quick access for a global customer base to customer and technical support. Service Hub gives our customers peace of mind that help is close at hand if they need assistance.
Hubspot streamlines our Customer support workflow seamlessly
What do you like best about the product?
The reports dashboard to easily monitor team performance
What do you dislike about the product?
Nothing has popped up yet to dislike about the service
What problems is the product solving and how is that benefiting you?
Easily allows clients to contact us with support tickets
A Game-Changer for Small Businesses and Startups
What do you like best about the product?
As a solo founder juggling multiple responsibilities, finding the right tools to manage customer relationships and support can be a daunting task. My experience with HubSpot's Service Hub has been overwhelmingly positive, which has been an absolute game-changer for me and my business.
HubSpot's Service Hub has become my go-to solution for ensuring that no customer falls through the cracks. The comprehensive suite of features they offer is makes it simple to manage my Customer Success processes. Their universal inbox, live chat, and bots, make it easy for my team members to collaborate with a cohesive voice. It has significantly streamlined my workflow, allowing me to stay organized and respond promptly to every customer query.
HubSpot's Service Hub also offers feedback surveys, which have been invaluable in gaining insights into my customers' experiences. The ability to collect feedback directly within the platform allows me to continuously improve my products and services, ensuring I meet and exceed customer expectations.
HubSpot's Service Hub has revolutionized the way our team manages customer relationships and support. Their comprehensive set of tools have helped us deliver exceptional service while saving us valuable time. I continue to recommened because they truly exceeded my expectations at an affordable price.
HubSpot's Service Hub has become my go-to solution for ensuring that no customer falls through the cracks. The comprehensive suite of features they offer is makes it simple to manage my Customer Success processes. Their universal inbox, live chat, and bots, make it easy for my team members to collaborate with a cohesive voice. It has significantly streamlined my workflow, allowing me to stay organized and respond promptly to every customer query.
HubSpot's Service Hub also offers feedback surveys, which have been invaluable in gaining insights into my customers' experiences. The ability to collect feedback directly within the platform allows me to continuously improve my products and services, ensuring I meet and exceed customer expectations.
HubSpot's Service Hub has revolutionized the way our team manages customer relationships and support. Their comprehensive set of tools have helped us deliver exceptional service while saving us valuable time. I continue to recommened because they truly exceeded my expectations at an affordable price.
What do you dislike about the product?
While HubSpot's Service Hub offers powerful features, there are some downsides to customizing it to fit our organizations needs. We always associate tickets with both Contacts and that Contacts associated Company. Being able to accomplish this feat within HubSpot took a lot of finagling with the API. Because we have notifications turned on for basically everything, we get inundated with about 6-8 'pings' with each ticket.
What problems is the product solving and how is that benefiting you?
HubSpot's Service Hub has played a crucial role in addressing key problems that our organization was encountering in customer support and relationship management. By consolidating communication channels into a shared inbox, it ensures that all customer messages are efficiently managed and responded to in a timely manner across various platforms. The live chat enables us to provide real-time assistance on our website, resulting in increased customer satisfaction and improved lead conversion rates. Service Hub also streamlines ticket management by centralizing support tickets, allowing for effective prioritization, assignment, and tracking to facilitate faster issue resolution, and measurement of SLAs. The availability of feedback surveys helps us gather valuable insights into our customers' experiences, enabling us to make informed decisions to enhance our offerings and improve the overall customer experience.
HubSpot Service is a good tool, its use increased our productivity
What do you like best about the product?
What I like the most is that it is a very comprehensive tool. Having it integrated into HubSpot allows us to have all our clients' information concentrated, helping us to personalize our services and attention, providing better and more agile follow-up.
What do you dislike about the product?
At first, it was difficult for me to set up the service surveys because I wanted them to be sent to the clients. I requested help and finally I was able to start conducting surveys with the clients.
What problems is the product solving and how is that benefiting you?
To provide a knowledge base to clients, share technical and specialized information to add value to our clients for their maintenance, helps us generate service surveys and net promoter score helps us measure our clients' satisfaction.
Hubspot is very well organized and so easy to use.
What do you like best about the product?
Everything is laid out so neatly and it is so easy to access all of the information you need to work as efficiently as possible, while also allowing you you to easily communicate with your colleagues and customers.
What do you dislike about the product?
I honestly can't think of any downsides, sometimes things take a minute to load/update, but that's no different than any other platform!
What problems is the product solving and how is that benefiting you?
Hubspot allows my team and I to easily communicate with our customers and provide top notch service!
The search options are not great. You have to be in the pipeline.
What do you like best about the product?
A downloadable report. At the moment you have to do an API integration to download a report on any given account/ticket.
What do you dislike about the product?
Not sure. I think the main things are the two I mentioned.
What problems is the product solving and how is that benefiting you?
I can easily sent instructions or a copy of something I am discussing with the client.
While overall I enjoy using the platform, it can be a little finnicky
What do you like best about the product?
It has everything in one place: support, sales, meetings, and knowledge base opportunities. It prevents us from having to be on multiple platforms to do our work
What do you dislike about the product?
The queue (support) pipeline can be a bit laggy, can be slow to update workflows. I find the KB very difficult to edit and a lot of the time it works against me.
What problems is the product solving and how is that benefiting you?
Allowing us to have all of these services within one application so we don't have to continue creating integrations, and have all of our data combined into one system
Easy to use with so many options to elevate your company
What do you like best about the product?
I like all the options that are included in HubSpot. It is a great CRM that offers so many different tools within.
What do you dislike about the product?
I wish the upload limit was bigger. We upload a lot of GIFs and I know they take up so much space, I wish the upload process for them was faster and the limit was larger.
What problems is the product solving and how is that benefiting you?
HubSpot is helping us solve the problem of user activity. We were able to create a form using the landing pages and monitor the usage of our pages that way.
Hubspot User for Life!
What do you like best about the product?
I am a big fan of Hubspot - so much so that I have often thought "I wonder what it is like to be a part of this organization!" I enjoy finding new tools and features or even reports. The service hub does it all! I can't see myself switching to another platform.
What do you dislike about the product?
Not everything is as intuitive as it could be. I do find myself having to reach out to the support team for clarity. Once I understand a process, I never have an issue. It is almost as if you have to understand the inner workings, rules, and workarounds before you can reap the full benefits of this amazing platform.
What problems is the product solving and how is that benefiting you?
Hubspot Service helps us track and measure our success. The dashboard integration meets my reporting needs and captures insights that we had not known was needed!
Easy to navigate and integrates well with the contact system.
What do you like best about the product?
The layout of the information pane and the sorting system when using the columns instead of the list make it much cleaner, i like being able to filter everything i see and sort it how i want, not just use a default drop in method
What do you dislike about the product?
While im working a ticket and send an email then mark it closed it, automatically opens it back up into waiting on contact instead of staying closed. when working through many tickets this can add up fast and not truly be waiting on contact.
What problems is the product solving and how is that benefiting you?
I am still fairly new to using HubSpot (only since mid March) but before HubSpot came along it sounds like there were a lot of issues with contacts not being connected to tickets and bore a lot of miscommunications.
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