Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot has helped me organize all my emails into tickets and all the different pipelines
What do you like best about the product?
The ticket and pipeline systems.
Being able to monitor each and every individual especially with remote employees
Being able to monitor each and every individual especially with remote employees
What do you dislike about the product?
Having to add a ticket owner to each ticket slows down ticket response rate and time
What problems is the product solving and how is that benefiting you?
Different pipelines and support channels
Tickets
Tickets
Very clean, clear and useful product!
What do you like best about the product?
Very useful tool to find informatiion I need about communications with our cleints. Quick and easy.
What do you dislike about the product?
Sometimes it is a little difficult to find information within all the different areas of a clients profile.
What problems is the product solving and how is that benefiting you?
For my role specifically I intake feedback and am able to check to see if a user has had any other internal communications before I reach out.
Hubspot makes it easy to respond to tickets and track emails
What do you like best about the product?
I like the ability to see the tickets come in and close them. It's easy to respond, insert meeting links and track customer satisfaction
What do you dislike about the product?
I dislike the fact that I don't get notified of a ticket reply unless I go in manually and assign myself the owner of the conversation. If you are dealing with hundreds of tickets this is a lot of work and it should automatically give me a notification of a client reply with closed tickets and reopen them without me manually searching
What problems is the product solving and how is that benefiting you?
creating tickets and allowing us to respond and assign tickets to any team members easier. The reporting feature is also really nice.
Complete tool
What do you like best about the product?
I like it's complete and can give a lot of relevant insights based on the day-by-day routine. Hubspot enables users to manage deals, control support tickests and navigate into pipelines quickly
What do you dislike about the product?
The interface could be more familiar if a lot of new fields are created. Maybe some get lost and it's not clear. I'd suggest hubspot to instruct users to create only the necessary fields.
What problems is the product solving and how is that benefiting you?
Hubspot is one of the main sources in the company to control the support tickets, and we appreciate the way it works. Also, the commercial module is used as well.
Easy to use, quick information
What do you like best about the product?
Being able to see the information needed very quickly so that an action can be taken.
What do you dislike about the product?
It isn't as full featured as other ticketing systems in the market.
What problems is the product solving and how is that benefiting you?
It reduces silo-ing in the organization and allows an easy method of sharing information to teammates.
I am a onboarding consultant
What do you like best about the product?
It offers a constructive approach to building a customer focused business
It is powerful
It asks for a dedicated team approach
It is a great management tool
It is powerful
It asks for a dedicated team approach
It is a great management tool
What do you dislike about the product?
Support is good but being a global organization it should be 24/7 not 12/5
What problems is the product solving and how is that benefiting you?
Transfer information
Stop silos
Poor management
Time poor managers
Stop silos
Poor management
Time poor managers
A palette of functionalities
What do you like best about the product?
I love that HubSpot can schedule meetings and have conversations via chat, emails, and calls. A feature I appreciate is the personalized snippets as they help me respond in a standardized way and with better response times.
What do you dislike about the product?
Sometimes in the HubSpot chat, "messages are sent", but after refreshing the page, the message was actually never sent. This is not very frequent, but it does happen on some occasions.
What problems is the product solving and how is that benefiting you?
Currently, the company Soluciones Alegra provides accounting and invoicing software, therefore, it is necessary to provide support on how to use the software and offer help with errors. HubSpot gives us the tools to provide such support.
Hubpot is a great marketing tool.
What do you like best about the product?
I like the email marketing tool to reach out to all my contacts.
What do you dislike about the product?
You definitely need training on this app
What problems is the product solving and how is that benefiting you?
tracking calls, meetings, emails etc.
Project Manager
What do you like best about the product?
We find ticket automation and conversation routing helpful.
What do you dislike about the product?
We want more options in the feedback survey tools and better contact management automation tools.
What problems is the product solving and how is that benefiting you?
We can connect all of our company support email inboxes in one place.
More than a marketing tool
What do you like best about the product?
It's a great way to track emails, help our Members, and provide expedient and efficient service. The knowledge base and snippets have enabled us to respond to emails and serve our Membership better.
What do you dislike about the product?
I would like more time spent on the training videos showing the "how to" vs. discussing whatever the section covers. Glossing over the details makes for a lot of time lost to slowing down and rewinding the videos.
What problems is the product solving and how is that benefiting you?
Currently, we are using HubSpot for more traditional, one-on-one type of support. We are looking forward to more self-service capabilities in the coming months.
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