Service Hub Enterprise
HubSpotReviews from AWS customer
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Love Hubspot
What do you like best about the product?
Very straightforward and easy to use. We use the inbox for emails, sales leads, and the knowledge base. I have enjoyed using it for our team!
What do you dislike about the product?
nothing! Maybe if the knowledge base could more advanced functionality that would be great!
What problems is the product solving and how is that benefiting you?
Solving a shared dashboard for all incoming messages - able to assign owners, comprehensive knowledge base, a database for sales leads and contracts!
An amazing addition by HubSpot that enables to have everything at one place
What do you like best about the product?
Best features of HubSpot service hub:
1. Easy to set-up
2. Good integration options with other software
3. Easy to track the website/product visitors
1. Easy to set-up
2. Good integration options with other software
3. Easy to track the website/product visitors
What do you dislike about the product?
1. Doesn't have the option to have an instant call/meeting
What problems is the product solving and how is that benefiting you?
It helps in:
1. Amazing chatbot automation
2. Helps in helping our prospects/customers solve their problems within seconds.
1. Amazing chatbot automation
2. Helps in helping our prospects/customers solve their problems within seconds.
use it daily
What do you like best about the product?
we use it for helping and controlling our clients
What do you dislike about the product?
Make it easer to use, some times it takes a while to find the options we are looking for
What problems is the product solving and how is that benefiting you?
help to keep in contact with our clients, sending quotes and making folloups
I love Hubspot
What do you like best about the product?
All the information is centralized, all the user information in one place, plus I can make calls, schedule meetings, etc. All in one place.
What do you dislike about the product?
The responsive design doesn't seem so user-friendly and easy to use to me, the app could have more features that are useful for all of us who use it. I can't think of anything else.
What problems is the product solving and how is that benefiting you?
I can have a live chat as well as manage multiple pipelines according to the geographical location of the users, create campaigns, automate processes, view reports, etc.
Reviewing HubSpot as a Customer Service Management Tools
What do you like best about the product?
I like all of the features offered within Hubspot but I would like more refinement and details when it comes to the tools offered. I have prev used Zendesk and it is more user-friendly when it comes to management a seamless communication between us and our customers.
What do you dislike about the product?
It's not as user friendly. It feels as though everything needs to be explained by checking the knowledge base or asking for an expert. There are a ton of options for tools but nothing that directly helps us make it easier to communicate with our customers.
What problems is the product solving and how is that benefiting you?
It is helping us communicate with all of our customers for all of our main customer based departments.
HubSpot Service Desk is easy to set up and perfectly suits our needs.
What do you like best about the product?
The Service Desk Academy helped me get up to speed and set everything up myself. I loved that it is self-serve onboarding. The ability to create customised properties and workflows is excellent. It gives me great visibility of our support work and makes the team's work easier.
What do you dislike about the product?
The only downside I have found is the limitation on what you can change in some of the default properties. For instance, Priority - we have four levels, but by default, there are only 3 in HubSpot, and you can't change it. It is a tiny thing; otherwise, I love it.
What problems is the product solving and how is that benefiting you?
We've brought our support out of email and into a single system that has dramatically improved visibility. We have also started using the customer feedback capability, which is a first for us, and it's great to hear from our customers how we are performing. We also wanted to ensure visibility for all teams of our customer journey - having our marketing, sales and CS teams all working on the same customer records in HubSpot means we have a complete view of the customer in one place.
Review Andrés Juvinao
What do you like best about the product?
I really like the ease and optimization for communication with the user, and its integrations make everything more user-friendly, thus maintaining easy traceability.
What do you dislike about the product?
On occasions when we have required support, it always tends to be a bit delayed, but it still guarantees a response. Another thing is that the integration with CloudTalk is always delayed with calls.
What problems is the product solving and how is that benefiting you?
A problem that has been solved is the traceability of both the agents and measuring the flow, observing if the user provides us with a response, has seen the email if not, and best of all, without giving a corporate email.
I don't want to remember work without HubSpot
What do you like best about the product?
Workflows and reporting have created significant efficiencies for our team. I love the automated meeting scheduler too.
What do you dislike about the product?
I wish there was a more robust integration with Jira
What problems is the product solving and how is that benefiting you?
360 view of the client. Automation. Reporting.
Packed full of tools ready to be used and analysed
What do you like best about the product?
I find the FAQ section useful as it's easy to organise FAQs in categories and engagement report is easy to look at.
Sending NPS is easy with built in templates available.
Sending NPS is easy with built in templates available.
What do you dislike about the product?
I wanted to create different FAQ/knowledge base based on different product line and at the moment only one Knowledge Base is available per account.
I have raised this as a feature request a couple of years ago and the beta was finally released so looking forward to having this feature.
I have raised this as a feature request a couple of years ago and the beta was finally released so looking forward to having this feature.
What problems is the product solving and how is that benefiting you?
Our company uses marketing hub, sales hub and service hub. Having one tool that multiple teams can share and have as a single source of truth allows us to understand our leads and customers more holistically.
Good tool
What do you like best about the product?
- Omnichannel tracking
- chatbots and knowledge bases are good
- deep integrations with other Hubspot tool
- highly responsive customer support
- chatbots and knowledge bases are good
- deep integrations with other Hubspot tool
- highly responsive customer support
What do you dislike about the product?
Pricing plans can be quite expensive especially for startups on a tight budget.
What problems is the product solving and how is that benefiting you?
- Streamlining customer support operations
- Improving customer experience
- Enhancing collaboration
- Improving customer experience
- Enhancing collaboration
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