Service Hub Enterprise
HubSpotReviews from AWS customer
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Overall decent product
What do you like best about the product?
I enjoy the flexibility I have with the Software. I primarily use the Service portion, but overall, it is very versatile. I am able to customize it to the needs of my team, and make it easier to do our jobs.
What do you dislike about the product?
I think it can be a bit difficult to learn. It is my first CRM, so I don't have much to compare, but there are some limitations to building reports, and it can be very overwhelming to set up workflows and ensure I am not overlapping with other teams or interfering with their work.
What problems is the product solving and how is that benefiting you?
It does a great job of bringing our conversations to one place and allowing our team to easily work on things together when needed.
Hubspot has been great for our team to manage our growth and accounts
What do you like best about the product?
Hubspot's ability to connect and automate contacts and companies all the way from a lead to account management has been incredible for our business. It connects well with our internal systems and was easy for our team to incorporate into their processes making them more efficient. Hubspot support is fantastic any time we need help!
What do you dislike about the product?
Some limitations on automating and connecting between objects such as contacts and deals. A little more functionality would make it even better of a tool for us!
What problems is the product solving and how is that benefiting you?
Staying connected with our customers and having broader visibility across teams internally.
Your survey creation software needs a serious facelift
What do you like best about the product?
I like the fact that it integrates with all the other tools my company uses. We don't have to use an external service for surveys.
What do you dislike about the product?
1. The interface is very clunky and difficult to use
2. It's unclear why I need to separately create "feedback properties" for each question. What does that even mean?
2. It's unclear why I need to separately create "feedback properties" for each question. What does that even mean?
What problems is the product solving and how is that benefiting you?
It helps to get direct feedback from our users.
I think there are a lot of things to work on the app, however it has been good so far.
What do you like best about the product?
Everything is roundabout in one place and time. Sometimes the app can gather good data and you can review things live. You get to do things faster and everyone can have access to it.
What do you dislike about the product?
It's easy to get lost and some things are not up-to-date. Conversations, chat flows or emails can remain at the bottom and you have to dig up to have them up, so be careful when you add notes.
What problems is the product solving and how is that benefiting you?
It has been convenient for most live chats conversations, there are things that are still on the making but so far has been very good with the escalations and having everything in one place.
Service Hub makes it easy to help customers!
What do you like best about the product?
Transitioning to HubSpot Service Hub brought together our CRM (already in HubSpot) and ticketing/KB service (previously managed elsewhere). Accessing general customer information, tracking previous ticket resolutions, and maintaining a clean CRM have been made a breeze.
What do you dislike about the product?
There are no real detractors. The only area needing a rework is where customer support access the tickets to respond. There is a "Service" tab where you can access the general ticketing/KB/Service tools, but the ticket conversations live under the "Conversations" tab - unifying the experience under the "Service" tab would be helpful.
What problems is the product solving and how is that benefiting you?
1. Service Hub allows us to easily access and track customer information when handling incoming tickets, ensuring a quick response rate and reference point for future client connections.
2. The Knowledge Base allows us to develop, organize, and monitor help desk articles for customers to utilize.
3. The ticketing system is easily accessible for administrators and support staff, with ticket delegation/routing possible.
Overall, our goal is to empower our users through articles and first-rate support, which Service Hub is enabling us to do.
2. The Knowledge Base allows us to develop, organize, and monitor help desk articles for customers to utilize.
3. The ticketing system is easily accessible for administrators and support staff, with ticket delegation/routing possible.
Overall, our goal is to empower our users through articles and first-rate support, which Service Hub is enabling us to do.
HubSpot is Superior CRM
What do you like best about the product?
I'm impressed with how HubSpot can efficiently organize contact and company information, and it offers exceptional customization to cater to various business needs. As someone who has worked with numerous CRM platforms, I can confidently say that HubSpot is well-designed and has surpassed my expectations.
What do you dislike about the product?
Currently, we don't need anything additional as HubSpot provides everything necessary for us to effectively manage our client relationships and stay organized.
What problems is the product solving and how is that benefiting you?
HubSpot is an exceptional all-in-one tool that enables us to provide top-notch customer support to our clients. HubSpot enables us to build a robust customer base and help articles. We particularly appreciate how easy and efficient it is to communicate with all clients.
Amazing, easy to use
What do you like best about the product?
What I like most about HubSpot is the ability to find the all of the reports and charts in one place
What do you dislike about the product?
There is nothing that I dislike about HubSpot Service Hub
What problems is the product solving and how is that benefiting you?
It solves the communication between the company and the clients from all different platform that we had.
HubSpot service hub is really good and makes my life easy!
What do you like best about the product?
Hubspot's new AI feature is proving useful in summarising notes and calls and finding out the key items quickly.
What do you dislike about the product?
Hubspot can make the UI more friendly and easy to find certain things quicker.
What problems is the product solving and how is that benefiting you?
It solves a lot of problems with regard to customer management, communication management, and ticketing system. It makes me more productive and increases my business performance.
Versatile, User Friendly, Great Support
What do you like best about the product?
It gives me the ability to have a "one-stop-shop" so to speak, with the number of app integrations Hubspot has it enables users to build a system specifically for their needs. The feedback survey feature alone has helped us grow by being able to address customer needs we probably never would have heard about otherwise. Their support team has always been great, I am a person who asks a whole lot of questions and I've always felt like their support was happy to assist. That is about their attitude (which again is great) but I would like to add that the quality of support matches up. I have had support needs varying from email automation to website/landing page HTML issues and something that I've always appreciated regardless of the topic is that they have never asked that I sacrifice my vision or idea so their job is easier, an example I can provide is using the "GoTo Webinar" integration I was using Hubspots forms and landing page features for the webinar registration and the setup is simple if you have a single webinar time but I had two separate times and was having trouble figuring out how to accurately register a client to their selected time without manual changes. My support agent Jane worked with me and found a community post that had a workaround through their automation options. Worked like a charm and her help saved me a lot of time and menial/unnecessary work.
If you're new to CRMs but believe one would be beneficial for your business, go with Hubspot. If nothing else for their support, it's hard to know all the ways that a CRM can help, and having knowledgeable, helpful, and friendly support at the ready has been incredibly helpful in realizing the potential growth my company is capable of.
If you're new to CRMs but believe one would be beneficial for your business, go with Hubspot. If nothing else for their support, it's hard to know all the ways that a CRM can help, and having knowledgeable, helpful, and friendly support at the ready has been incredibly helpful in realizing the potential growth my company is capable of.
What do you dislike about the product?
Little to say in this aspect, I cannot write something negative that would be honest. It comes down to familiarity and how creative you can get with the tools they have available. Anytime I've ever felt stuck, limited, or frustrated their support team has shown me how to use their tools/features to do what I want, often in a more effective way than I originally thought.
What problems is the product solving and how is that benefiting you?
Customer-facing resources are the main one. When I started at my company they had just made the shift from distributors to direct sales and had little to no customer support aside from tickets handled over email. One example I have is a feedback survey that is sent out automatically after a client has been using our service for 30 days. That survey has allowed us to collect testimonials and technical issues that we may not have known about otherwise. It has helped us track our NPS and CSAT scores which helps a great deal both in addressing customer concerns as well as marketing our product. That is just from one survey built using a single facet of their service hub...
HubSpot has been ideal for our organization, very professional and user-friendly!
What do you like best about the product?
The HubSpot Service Center is very intuitive and user-friendly. HubSpot makes it easy to create articles in the Knowledge Center. It is much easier than using other platforms to post resources for our members to access.
What do you dislike about the product?
The only downside of using the Hubspot Service Hub is with the ticketing feature. While I love the ticketing feature, it is not always easy to see who the ticket is from. It would be helpful if the reply could contain the original email.
What problems is the product solving and how is that benefiting you?
HubSpot allows us to better manage the high volume of inquiries we receive. It is easy to see, at a glance, which customers have been serviced and which ones still need assistance.
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