Service Hub Enterprise
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Great CS tool for success
What do you like best about the product?
I love how easy it is to use. The surveys are my favorite tool in HubSpot.
What do you dislike about the product?
I dislike that spam gets logged as contacts and I have to manually delete it.
What problems is the product solving and how is that benefiting you?
Documenting all conversations with clients is helpful to keep record
Great platform
What do you like best about the product?
It's easy to use and the support is second to none.
What do you dislike about the product?
Needs call attendant and forwarding and more integrations.
What problems is the product solving and how is that benefiting you?
It has everything need in one place and we as admins can get all up metrics to gauge performance.
Using Hubspot
What do you like best about the product?
The tickets and assigning proporties are my favorite
What do you dislike about the product?
It can be really slow and sometimes finnicky
What problems is the product solving and how is that benefiting you?
The users of our companies product have issues that we use hubspot to solve. We also use it to track deals
Streamlining our business processes
What do you like best about the product?
Service Hub allows our team to collaborate and deliver better business results, creating a better customer experience for our clients and streamlining our internal business processes.
What do you dislike about the product?
As a small team, we use the HubSpot Service Hub Professional package which meets our needs today. There are some Enterprise features which could fit our business needs, however, price is prohibitive.
What problems is the product solving and how is that benefiting you?
We're able to better manage our customer onboarding/handoff from sales, and triage customer queries in a timely and coordinated manner. We're easily able to communicate with our customers where they are, and when and where it is best for them. In addition, we can capture customer survey feedback at the right time in their journey.
Organize Info in One Place
What do you like best about the product?
We have a lot of employees that need access to the same customer information. It is nice to have it all organized in one place so that our customer service team, our finance team, our IT department, etc...can review customer information in one spot.
What do you dislike about the product?
When our SIS program was linked to HubSpot, there were multiple merges done to accounts in HubSpot that we are trying to correct. I don't know if that was on our end or HubSpot's end, but it has been tiring to unmerge them.
What problems is the product solving and how is that benefiting you?
We used to have issues knowing who had talked to customers and what was suggested. Now all departments have access to the information sent in communication in or out of the company. We now have a sales department that relies heavily on HubSpot based on information received.
Great way to keep business organized
What do you like best about the product?
How easy it is to navigate. Great place to keep all your contacts in one place and helpful when managing large operations. It is many times easier than other sites ives used
What do you dislike about the product?
I wish i could reassign customer warranties to myself if they are already assigned to my coworker because sometimes people will submit multiple requests and it gets split up between us when it would be easier to search their name and assign all of them to one person
What problems is the product solving and how is that benefiting you?
It helps us keep track of all our customer service requests and warranties which helps our customers have a better experience all around. Very helpful! i highly recommend it
Relatively easy to navigate - a bit difficult to calibrate to scale
What do you like best about the product?
I love how the organization of the product allows tickets to be attached to deals. This keeps records clean.
I enjoy the capability of everyone being able to see the ticketing area as well, rather than keeping it isolated to one individual.
I enjoy the capability of everyone being able to see the ticketing area as well, rather than keeping it isolated to one individual.
What do you dislike about the product?
It's frustrating that there can only be one ticket owner or that it's hard to assign collaborators.
Sometimes, multiple people need to be working on multiple projects and it's hard to keep track of who does what.
The save button for records is also not easily noticeable. It floats in the bottom left or right side of the screen, which is a common blind spot for people's peripheral vision. Or if there are two actions that need saving, it's hard to see which one needs to be saved first.
I feel like HubSpot's scope is more focused on e-commerce, rather than expanding on different kinds of businesses with various degrees of complexity.
For example, a lot of the examples in the videos are for people who own a gardening or flower shop, which isn't that large.
However, our business deals with insurance and growth strategy, which means the e-commerce layout doesn't work great for us. For example, if we have to prepare for open enrollment - that could fall on the broker but the enrollment platform needs operations.
Sometimes, multiple people need to be working on multiple projects and it's hard to keep track of who does what.
The save button for records is also not easily noticeable. It floats in the bottom left or right side of the screen, which is a common blind spot for people's peripheral vision. Or if there are two actions that need saving, it's hard to see which one needs to be saved first.
I feel like HubSpot's scope is more focused on e-commerce, rather than expanding on different kinds of businesses with various degrees of complexity.
For example, a lot of the examples in the videos are for people who own a gardening or flower shop, which isn't that large.
However, our business deals with insurance and growth strategy, which means the e-commerce layout doesn't work great for us. For example, if we have to prepare for open enrollment - that could fall on the broker but the enrollment platform needs operations.
What problems is the product solving and how is that benefiting you?
It allows for a more holistic view of what projects people are working on.
We are able to reduce duplicating work because people can see who is working on what project.
Right now, the biggest struggle is promoting team adoption and universal policies that are manageable and scalable as we grow.
We are able to reduce duplicating work because people can see who is working on what project.
Right now, the biggest struggle is promoting team adoption and universal policies that are manageable and scalable as we grow.
Game changer!!
What do you like best about the product?
Hubspot makes it so easy to serve our clients well. The ticketing system and automations are so helpful. Cannot recommend it more.
What do you dislike about the product?
There is a learning curve for sure. However, the customer service at hubspot is the best I have ever experienced.
What problems is the product solving and how is that benefiting you?
Overall, the organization it provides alone is beneficial. The ticketing system has gotten client emails out of my inbox and to a very easy visual within the software. I am able to respond and solve customer issues so much faster.
Effecient experience
What do you like best about the product?
-Task management
-Organizing tickets (tracking their progress)
-Email merging
-Email automation
-Call recording
-Organizing tickets (tracking their progress)
-Email merging
-Email automation
-Call recording
What do you dislike about the product?
-Unsending emails
-Missing accurate search filters
-Missing accurate search filters
What problems is the product solving and how is that benefiting you?
Helps with organizing contacts, communications and automations.
Great tool
What do you like best about the product?
This hub is most useful in customer review system
What do you dislike about the product?
Interactive email support for surveys email
What problems is the product solving and how is that benefiting you?
Surveys and engagement with audience
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