Service Hub Enterprise
HubSpotReviews from AWS customer
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New To Marketing
What do you like best about the product?
I like how helpful the team is when you have a question.. even when it is relates to a different integrated software.
What do you dislike about the product?
I wish there were more specified articles related to specific problems / hiccups.
What problems is the product solving and how is that benefiting you?
Fixioong broken workflows and sequences
It has been great so far, I've been using it for more than 3 years in my Freelancing career.
What do you like best about the product?
Workflows! I'm able to automate almost anything our organization needs to make sure that everything runs smoothly and easier for every team member.
What do you dislike about the product?
Some limitations in the workflow could have been added to better improve the overall experience.
What problems is the product solving and how is that benefiting you?
The entire automation process for manual tasks we'd previously done.
Easiest Way To Keep Customers Organized
What do you like best about the product?
You are able to track EVERYthing in HubSpot. Phone calls, emails, chat convos, deals, and it integrates with multiple programs to make it so seamless across the board.
What do you dislike about the product?
Sometimes the amount of information HubSpot can hold can feel like a little too much. But once you start learning the ways to organize it, you can make it so very powerful.
What problems is the product solving and how is that benefiting you?
Anyone can log into a customer account and see the conversations being had, when the last time they used our website, who they call internally the most. I can also create lists based on roles, regions, deal stages and more.
Brand Manager
What do you like best about the product?
Having everything in one spot, an easy-to-edit website, help articles, etc. We have the HubSpot chat feature, which I find very helpful to be able to chat with experts and fix problems quickly. I like how you can set up different inboxes, and campaigns. I wish there was a way to archive campaigns so that things weren't as crowded at times when searching for current and relevant campaigns.
What do you dislike about the product?
Limited functionality on chatflows, including set up and available hours and holiday messages. Workflows seem to be picky, and I am always questioning if it is correct or not. Do not love the new social UI.
What problems is the product solving and how is that benefiting you?
Website hosting - easy to edit website and blog pages
Live chat - able to have live chat and see all incoming messages
Email - able to send bulk updates to users and leads
Live chat - able to have live chat and see all incoming messages
Email - able to send bulk updates to users and leads
My tool for managing customer conversations
What do you like best about the product?
I've been using Hubspot to manage tickets and communicate through a chat bot, and I'm impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chat bot feature is also helpful - I've been able to customize it to fit my company's needs. The integration with other Hubspot tools like email makes it a pretty comprehensive solution.
What do you dislike about the product?
If I could make any criticisms, it would be able knowledge base integration with the chat bot. It has a hard time looking up relevant articles. I think the title has more weight than keywords. Additionally, it would be nice if the email extension worked on Firefox . Overall, I'd still recommend Hubspot for anyone looking for a powerful, user-friendly tool to manage customer interactions.
What problems is the product solving and how is that benefiting you?
We've adopted this platform from a previous group, so there was a lot to familiarize my self. Initially, it was just tickets. As I started taking over more, I began looking into where the tickets were coming from; email, incoming chats, messenger. I reworked the bot to include our already existing knowledge base, which really has been helping with very commonly asked questions.
Easy to Use with Great Support
What do you like best about the product?
Their responses are helpful. They will often create a sample workflow or segment for me to use for the specific project or need I have.
What do you dislike about the product?
I am finding that more and more are coming from AI instead of a person. That is great, but often they are more general and it requires to reach out a second or third time to get the support I need.
What problems is the product solving and how is that benefiting you?
Hubspot Service Hub has allowed us to have all information in one place. All users in the company can see the tickets but also quickly link to the user and / or company's profile right in the ticket window. This allows us to to not only quickly response to service requests but also proactively see patterns to ensure customers are successful.
HubSpot has been very helpful for organizing our database and our communications with customers.
What do you like best about the product?
The ability to work on escalated issues in an organized way through tickets and ticket pipelines is very helpful when several departments need to work together.
What do you dislike about the product?
I find the feedback survey tool is pretty underdeveloped and is missing some key features. For examples, it is missing some basic services like split questions and the ability to create a survey with multiple languages and toggle for the customer to switch to their language.
What problems is the product solving and how is that benefiting you?
Service Hub allows our teams to work together on customer issues, complaints, and/or special requests. It also allows us to keep our conversations centralized and saved in case we need to refer to it in the future.
The transition to Hubspot
What do you like best about the product?
What I like the best is the accessibility to have a report to check what you might have missed on a ticket. It gives me a sense of security that I am completing my work and providing essential information to my organization.
What do you dislike about the product?
I have realized with Hubspot that it doesn't recognize duplicate emails(tickets) that have the same or partially matching subject lines to alert us of possible duplicates. This would be very helpful to a user!
What problems is the product solving and how is that benefiting you?
They have been helpful with keeping our knowledge base and reports up to speed for what we need the answers to help our customers and be more proficient in our service.
Extremely efficient client success tool
What do you like best about the product?
My favorite part of HubSpot Service Hub is the workflows that can be created, the possibilities are endless. No more setting reminders to myself to go back and complete a task because once the workflow is set up the reminders are already there and ready to be completed.
What do you dislike about the product?
The one thing that I dislike about HubSpot Service Hub is that sometimes tweaks and changes are made to the software without any on-page notification. I would greatly appreciate a banner that alerts users to changes instead of an email because usually the first place I look in the morning is HubSpot, not my email.
What problems is the product solving and how is that benefiting you?
HubSpot provides an easy and intuitive way for both me and my clients to gather information. I am able to easily find ticket and merchant info and my clients are also easily able to search for and find help center articles that help them figure out what they are trying to do.
It has been a very easy to grasp program to service my sales leads and Customer support
What do you like best about the product?
How easy it is to use. You are able to gain knowledge from the videos and run the system with a breeze.
What do you dislike about the product?
I wish we had a better approach to email subscriptions. These are difficult to use and set up. It can be done just clunky imo.
What problems is the product solving and how is that benefiting you?
It is helping us service all inbound issues happening within the platform from a chat bot so we can be quick with response and fixes
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