Service Hub Enterprise
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,883 reviews
from
External reviews are not included in the AWS star rating for the product.
ServiceHub allows for seamless B2B Customer Service from all levels
What do you like best about the product?
I love using ServiceHub to support our clients because it allows us a view of service from every level: grainy and in the weeds as we work each individual ticket from a client and then also at 30,000 ft altitude as we gather reports on the overall support experience of our clients. The additional features like feedback surveys are paramount to measuring success at the company. Overall, easy to use, has the features we need, and most importantly , is easily customizable to allow for strong reporting.
What do you dislike about the product?
Compared to traditional helpdesks (think Zendesk, Gorgias, etc) - it's not as quick and easy of an agent experience in replying to tickets. This is why I would recommend ServiceHub mainly for B2B companies.
What problems is the product solving and how is that benefiting you?
Allows us to gather NPS data across clients. Allows us to create a self service portal for customers. Allows us to track our own succsss when responding to customers.
HubSpot Service Hub Review: An Effective Solution for Service Teams
What do you like best about the product?
What I like best about HubSpot Service Hub is its all-in-one platform for managing customer support, including ticketing, knowledge base, and live chat. It's easy to use and provides a comprehensive view of customer interactions, enabling service teams to track and respond to customer inquiries quickly and efficiently. Additionally, it has powerful reporting and analytics features that help service teams measure their performance and identify areas for improvement.
What do you dislike about the product?
One thing I dislike about HubSpot Service Hub is that it can be on the pricey side comparative other platforms, particularly for small businesses or startups with limited budgets. Additionally, while the platform is robust, it can take some time to learn and navigate all its features and functionalities.
What problems is the product solving and how is that benefiting you?
Three main problems HS Service Hub solves: unifying customer support, improving efficiency and enhancing customer experience. We have become more efficient as a team - and at the end of the day, this reduces operational costs for us.
One of the best platform for Leads and Surveys (NPS)
What do you like best about the product?
The best CRM to grow business better and faster.
What do you dislike about the product?
No inbound calling, No propr reporting options.
What problems is the product solving and how is that benefiting you?
The best part is NPS where we get proper Reviews from our clients
I get my questions answered most of the time.
What do you like best about the product?
How quick it is to get ahold of someone.
What do you dislike about the product?
The answers sometimes can be very vague or not result in a solution.
What problems is the product solving and how is that benefiting you?
Helping me eliminate issues quickly to get me back on track and working.
Easy, yet powerful
What do you like best about the product?
Very straight forward interface. Coming off of a much more convoluted CRM, HubSpot is a breath of fresh air.
What do you dislike about the product?
Honestly, I haven't discovered anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
Communication organization. The ticket system streamlines communication and helps keep everything organized.
Helps Organize My Day
What do you like best about the product?
I like that it provides the ability to have multiple pipelines. I have a pipeline for my Support tickets, Customer Onboarding, Security, and Internal help. This allows me to manage each ticket and prioritize them
What do you dislike about the product?
In some scenarios I send emails to a large amount of customers and I prefer to do this in bcc. Hubspot does not allow the copy and paste of multiple email addresses they have to be input one at a time.
What problems is the product solving and how is that benefiting you?
HS is helping me track all of my outstanding customer commitments. Within each pipeline I have multiple swim lanes that allows me to see real time progress until the issue is resolved. Organization of this tool is the best. I also like the fact that I am able to see customer contact information along with any conversations that the sales team has provided.
Mostly great!
What do you like best about the product?
Compared to our last CRM, Hubspot Service Hub allows us control over changing workflows or system processes. This is critical for us in an environment when we are growing and changing quickly. It does not require a dedicated internal position nor engineer who is highly trained in an internal software program. Customer Support with Hubspot is also top-notch.
What do you dislike about the product?
We do not use Chat (yet) and there is no way to indicate when one of our Support agents is out of office or logged off for the day. We are told this is only available if we use Inbox and Chat. We just aren't there yet and do mostly email and some phone support.
What problems is the product solving and how is that benefiting you?
We need to be able to support our customers and have one source of truth across many departments that may interact with that customer over time.
HubSpot helps to automate our processes and is a great asset when it comes to reporting
What do you like best about the product?
HubSpot Service Hub is our daily tool without which we couldn't function. It is a great tool that helps us track chats and tickets in real-time, and communicate with clients via live chat or emails.
It offers a lot of options for reporting and campaigns.
Main thing I love is the integration with Slack so I can keep track of new messages via my phone.
It offers a lot of options for reporting and campaigns.
Main thing I love is the integration with Slack so I can keep track of new messages via my phone.
What do you dislike about the product?
My main dislike is something that all system services and online providers experience and that is downtime.
Since we use it for chats and tickets, we really need to count on it 100% of the time.
Since we use it for chats and tickets, we really need to count on it 100% of the time.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is solving the biggest challenge of all, which is communicating - it is easy to use and understand.
Since my role is supervising, HubSpot helps me track down all chats and tickets quickly and easily.
Since my role is supervising, HubSpot helps me track down all chats and tickets quickly and easily.
HubSpot = Fantastic
What do you like best about the product?
Hubspot Service Hub makes my day to day record keeping on the status of my clients so easy. The integration with Microsoft Outlook is an absolute life hack.
What do you dislike about the product?
I wish it had more robust reporting for CSM users.
What problems is the product solving and how is that benefiting you?
HubSpot helps me with keeing track of all my clients and their status. Additionally, I am able to collaborate with other teammates.
HubSpot Service Hub makes our lives so much easier!
What do you like best about the product?
The feedback surveys in Service Hub are incredibly helpful to me. I've used HubSpot for years and this feature is one of my faves. It's a great way to keep our product user-centric and remain on our mission of creating the best B2B fintech software!
What do you dislike about the product?
I wish the feedback survey emails were kept in the service hub instead of the email marketing folder so that I could keep the teams' metrics better separated.
What problems is the product solving and how is that benefiting you?
We needed a better way to hear customer feedback promptly and regularly and HubSpot has delivered. These surveys make me more productive and help our platform team prioritize the right enhancements.
showing 1,131 - 1,140