Service Hub Enterprise
HubSpotReviews from AWS customer
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Good but can be tricky
What do you like best about the product?
There are a lot of features and integrations that can help streamline your work.
What do you dislike about the product?
There are so many elements that it takes time to sort out.
What problems is the product solving and how is that benefiting you?
Customer Support ticketing and email contacts.
Exceptional Customer Service and Support Tools!
What do you like best about the product?
How easy it is to jump in and start using Service Hub - configuring the inbox is quick and easy, automating tickets to route to the inbox keeps things organized and lets you manage your service team easily!
What do you dislike about the product?
There's no mark read/unread feature for the conversations inbox, some of the features in the Service Hub Pro subscription should really be available in Service Hub Starter, even if they have limits.
What problems is the product solving and how is that benefiting you?
manage customer service and support, provide a comprehensive knowledge base, and gain insights from feedback surveys
Limited Service and more sales
What do you like best about the product?
Sales and Service functionalities in single platform
What do you dislike about the product?
Service related functions and customization is limited
What problems is the product solving and how is that benefiting you?
We used service for our product support dept
Everything related to a customer at one place
What do you like best about the product?
HubSpot service hub for us in a place where all of our customer information is housed. Keeping track of what's happening with each customer is super easy since the meetings are automatically tagged to companies, emails get logged, and it's easy to put folks on sequences. HubSpot also integrates with multiple tools like Slack and Gmail.
What do you dislike about the product?
I dont dislike anything. Its been a game changer for me in terms of finding consolidated information. The UI may sometimes seem a little complicated to navigate.
What problems is the product solving and how is that benefiting you?
1. All of our customer data is housed on HubSpot. It helps us keep track of customers and find consolidated information to take action rather than looking at multiple tools.
2. It integrates well with Gmail, so everything from emails to meeting are automatically tagged to companies on HubSpot.
3. We use slack integration for alerts on things that need action. We have alerts set up that come on slack when there is an action pending on HubSpot.
2. It integrates well with Gmail, so everything from emails to meeting are automatically tagged to companies on HubSpot.
3. We use slack integration for alerts on things that need action. We have alerts set up that come on slack when there is an action pending on HubSpot.
HubSpot is a great tool not only for the clients for to align with ALL your team
What do you like best about the product?
It is a great way to organize your team; it is easy to use and helps visualize your pipeline to be aligned in reaching the objectives.
What do you dislike about the product?
The reports & dashboards could be explained better. It becomes normal once the HubSpot lingo become part of your vocabulary but for a first time user it is not natural
What problems is the product solving and how is that benefiting you?
The pipeline is a geat way to organize incoming requests, you can define the different stages according to your business plan and objectives. I find it really helpful that everything is connected to it works a central tool for the whole company.
Great tool
What do you like best about the product?
I like mainy of it's features such as the ability to save templates for my emails, track activity, set up tasks, share my calendar availability and avoid a lot of back and forth emails to schedule a meeting, and many others.
What do you dislike about the product?
The user interface looks a bit dated and it would be great if there was an option to add Teams/Zoom links directly when someone books a meeting. It would save some of the manual work.
What problems is the product solving and how is that benefiting you?
Having all customer records in one place for all departments is invaluable.
Makes everything easier
What do you like best about the product?
Since you can separate the type of tickets on each pipeline, Ticket organization makes your job so easy and organized. If I could add something, is to have more versatility when creating pipelines to make it even more organized.
What do you dislike about the product?
This is not something I made, but my administrative team, but ticket creation is made so easy that some times it creates tickets when you dont need them, we are working on the automatic side of things to make this better.
What problems is the product solving and how is that benefiting you?
Any type of problem that requires constant communication with the client, sending emails or making calls is something you do everyday, Hubspot makes everything work so smooth.
Easy to use
What do you like best about the product?
Being able to see all insights under one person's contact information.
What do you dislike about the product?
There are a lot of ins and outs with HubSpot and it can be tricky to get used to
What problems is the product solving and how is that benefiting you?
Visibility and being able to be connected to other departments in one spot
Inability to move forward with Certification
What do you like best about the product?
Tracking is the most helpful feature of the system. Documenting meetings, calls and emails with easy access.
What do you dislike about the product?
The inability to move forward with completing courses. With most lessons, you are required to do practicals. In my current position as a user, completing those tasks is not something my company would like me to do. I've completed the course and passed the task but can not be certified in the section until completing the "lesson". Need a way in the system based on role to avoid that step altogether.
I feel like the system is preventing me from learning more.
I feel like the system is preventing me from learning more.
What problems is the product solving and how is that benefiting you?
None of my problems are currently being worked on. Although, it would benefit myself and others if the courses could be corrected.
Fast and organize
What do you like best about the product?
I like that you can find all the needed folders in one section. Ticket services are straightforward to reference when needed to see what was done for the day!
What do you dislike about the product?
The top left icon takes you to the report. Sometimes we missed tickets and didn't realize till I was shown where that was located. Maybe change the feature.
What problems is the product solving and how is that benefiting you?
At the moment, there are no issues I have encountered or something that might need solving.
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