Service Hub Enterprise
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,883 reviews
from
External reviews are not included in the AWS star rating for the product.
Extremely comprehensive and lots of resources available for help
What do you like best about the product?
Communication with customers and the ability to see who opened an email and how many times.
What do you dislike about the product?
It can be very overwhelming at first. There is so much!
What problems is the product solving and how is that benefiting you?
HubSpot Service is helping me stay on top of customer needs and other issues.
Hubspot Legacy EV
What do you like best about the product?
I appreciate how easy it is for collaboration and shared documentation across the hub. Since our department consists of multiple people, it is a great way for us to see how others are doing and support one another in sales and outreach
What do you dislike about the product?
Because I am not a "super admin", there are sometimes features that I can't immediately change and have to wait for approval, which impedes my workflow. I would like there to be greater access for those who aren't super admins.
What problems is the product solving and how is that benefiting you?
We have an online training as well as in-person training that we offer and, using Hubspot, created an "onboarding sequence" which has been awesome for standardizing the outreach process.
great but improvable
What do you like best about the product?
good for doing task management within the team
What do you dislike about the product?
The automations are not great. Also integrations. Not very customizable
What problems is the product solving and how is that benefiting you?
Task management within the team
HubSpot Experience
What do you like best about the product?
The ability to track when my clients have opened an email / what links they have utilized
What do you dislike about the product?
I dislike the interface - it could be more user friendly in terms of new tabs automatically opening when selecting an option from a dropdown menu
What problems is the product solving and how is that benefiting you?
Hubspot allows me to connect my Gmail with it and through this means it keeps me organized
HubSpot Service Hub
What do you like best about the product?
Has a ton of great features that we use daily to ensure that our clients have the best experience working with us. The feature that I love the most are the feedback surveys as it allows us to collect vital information to support in our client experience efforts.
What do you dislike about the product?
There are so many features that sometimes it can feel overwhelming to know all that the program can do. I do like that we have the ability to work with a rep when in onboarding to help us walk through a majority of them.
What problems is the product solving and how is that benefiting you?
It allows us to collect key information so that we can support our clients in the best way possible. It allows us to create a streamlined process for our clients to get in contact with us and an organized platform to ensure everything is taken care of to support our clients and the business.
Great tool for many uses!
What do you like best about the product?
I really like how versatile it is, my team has many different use cases that all are solved by this tool.
What do you dislike about the product?
Sometimes can get confusing because of all of the capabilities
What problems is the product solving and how is that benefiting you?
We use the meeting links and chat box mostly!
great service!
What do you like best about the product?
Comunication between organizations and co workers
What do you dislike about the product?
speed that takes to respond or assig tickets
What problems is the product solving and how is that benefiting you?
A most complete CRM that helps keep track of everything
Hubspot is an incredibly robust CRM.
What do you like best about the product?
Hubspot is extremely helpful to track our Customer Success department's progress. We are able to build most reports we need to track progress in Hubspot.
What do you dislike about the product?
There are a few reports that we cannot build in Hubspot.
What problems is the product solving and how is that benefiting you?
HubSpot allows all stakeholders to have insight on every account.
HubSpot Experience - Positive overall, with room for feature development
What do you like best about the product?
The feedback tool on HubSpot Service Hub is easy to use - intuitive, and allows for customization. I wish there were more flexibility in sending automation, though.
What do you dislike about the product?
The customer portal is in it's early stages and does not allow for much customization. I need our customers to be able to see certain fields on their tickets that aren't available to add yet.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub solves our challenges with customers having visibility into their outstanding tickets and sending/receiving updates on outstanding requests. It also solves our challenge of having a feedback loop. All of this benefits us greatly by ensuring we can allow our customers to engage with us easily and also hear/react to their feedback.
Fast, organized, easy
What do you like best about the product?
What I find most helpful about Hubspot is how I'm able to organize my inbound and outbound emails, as well as communicate needs to colleagues.
What do you dislike about the product?
I think more can be done for their mobile app, but there's not much I would change.
What problems is the product solving and how is that benefiting you?
HubSpot allows clients to communicate needs efficiently and we can assign them to the appropriate team member to handle their specific request
showing 1,261 - 1,270