Service Hub Enterprise
HubSpotReviews from AWS customer
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Using Hubspot Service Hub to track onboarding
What do you like best about the product?
The ability to use a kanban style board to track progress and move onboarding clients through stages. The data on the board is relevant and clearly shows when last contact was made, when the next task is, and how long the ticket has been open.
What do you dislike about the product?
I have found it difficult to customise other items showing on the kanban cards. For example, it's useful to me to know which products have been taken, and whether there are any free trial periods.
What problems is the product solving and how is that benefiting you?
Not only do we need to track sales, but once a deal is closed we need to understand where a customer is in the onboarding journey. Service Hub helps us to create a separate ticketing system for this to track progress and highlight problem areas.
Excellent onboarding made for an easy transition
What do you like best about the product?
We now have an easy way to organize our incoming emails and tasks related to those messages. Hubspot dedicated many resources to onboarding, making the daunting process much more manageable. The Support team is always quick to assist when we have questions, and we've transformed how our team functions with this software.
What do you dislike about the product?
Like any new system, it takes some time to learn and transition. Since there are so many unique features, it took some time to understand all of our options.
What problems is the product solving and how is that benefiting you?
Our inbox used to be cluttered and chaotic, and now we can streamline responses, use snippets to make everything faster, and organize our workflows into tickets and pipelines.
Servicing and follow up made easy
What do you like best about the product?
Automation made easy -- create tickets and follow up - accountablity built in - love it!
What do you dislike about the product?
Nothing that I can think of right now - we appreciate all that it does
What problems is the product solving and how is that benefiting you?
Our team is just starting to use this and we are finding the way to make it work
Easy to use, able to differentiate for multiple areas of feedback
What do you like best about the product?
That the workflows and emails are separate from the rest of Hubspot. Everything Feedback-Survey related lives in Service Hub instead of being mingled with everything else.
What do you dislike about the product?
Not all surveys have the option for a standalone webpage or link. Would like this to be expanded.
What problems is the product solving and how is that benefiting you?
Creating the automatic reminders for NPS was helpful and got us a few more percentage points in response rate.
Share the journey!
What do you like best about the product?
What I really like the most when using Hubspot is the "friendly user" option for everyone and the easiest way to communicate with the clients via emails and chats. It also has a record of how productive you are on a daily basis.
What do you dislike about the product?
There is nothing actually bad about this or any improvement needed, as the Hubspot can make your VA life easier and more effective.
What problems is the product solving and how is that benefiting you?
N/A
I love HubSpot! Shania is great!
What do you like best about the product?
We don't use the Service Hub as much as the Marketing and Sales Hubs. However, the survey feature has been invaluable. We've been able to gain insight into what improvements our business can make in order to better serve our customers! The Live Chat feature has been so helpful in turning idle website visitors into engaged audience members!
What do you dislike about the product?
I'd like to be able to use surveys for marketing purposes as well. They are really designed for service tickets now, which I've been working around to gain insight to our customers' needs.
What problems is the product solving and how is that benefiting you?
HubSpot service hub is not the main hub we use at Gulf Relay. The survey feature is great, but I would like to use it for other purposes than what it its designed for. Live Chat allows us to capture engaged contacts easier!
I am fairly new to HS, but I like what I see and the support documents/training available to us.
What do you like best about the product?
The breadth of customization and ability to suit our processes
What do you dislike about the product?
I do not have any specific dislikes at this time.
What problems is the product solving and how is that benefiting you?
it is solving our team's ability to track client/agent inquiries and to be able to provide cross-functional visibility and escalation, solving silo problems we had before.
Easy to use Service Hub for growing start-up
What do you like best about the product?
Easy to use central management tool to see what I do towards our customers/users, sales and marketing. Really useful to have all the information on the same platform right out of the box
What do you dislike about the product?
Knowledge base is not able to have more complicated structure to allow proper categorization and navigation of nested articles, etc. It is however sufficient for basic use cases
What problems is the product solving and how is that benefiting you?
It is allowing a company with a lean team a centralised place to view customers activity and to communicate with them
One of the most complete CRMs with growing capabilities on the service side
What do you like best about the product?
Great integration with all other parts of HubSpot, ticketing capabilities are continuously being added/improved. Easy to obtain data insights. And all-in-one product that not all competitors have.
What do you dislike about the product?
You are not able to document call or sms interactions directly within a ticket (or yet at least) and service surveys cannot be personalized based on ticket categories.
What problems is the product solving and how is that benefiting you?
Helping our business achieve our goals of excellent customer service and support from lead to retention. Streamlined connectivity to other partners removing operational barriers.
Only used the Hub for an Event Survey
What do you like best about the product?
Not sure only used it to send out a survey - for this feature, it was beneficial.
What do you dislike about the product?
That you could not add your company logo to the survey
What problems is the product solving and how is that benefiting you?
Help sending out customer surveys
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