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Service Hub Enterprise

HubSpot

Reviews from AWS customer

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External reviews

2,883 reviews
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External reviews are not included in the AWS star rating for the product.

    Miquel P.

Easy setup and usability

  • October 21, 2022
  • Review provided by G2

What do you like best about the product?
We were using other software for service team and wanted a full integration with sales, in order for customer data to flow seemlessly. With Hubspot we onboarded in just a week and we were set up to go.
What do you dislike about the product?
At the end, it is a Sales-oriented CRM that has started offering new products, so you can see it is not 100% adapted to service teams, but it does a great job compared to others.
What problems is the product solving and how is that benefiting you?
We now can have all customer data in only one space and both teams can work together without having to send data from one tool to another. It really solves both problems at a time.

    Missy R.

Multiple Pipelines + Automation works!

  • October 21, 2022
  • Review provided by G2

What do you like best about the product?
I like being able to customize multiple pipelines. I manage service and CS as well as many operational tasks that are all still client related. It's great to keep them all in Hubspot in one place, but organized with pipelines.
What do you dislike about the product?
The Tasks feature is really lacking. I want to be able to set a status on a task within a ticket. Right now I can just create the task, or mark it as complete. I would use the feature more if I could set tasks to "in-process" or "blocked" or any range of custom states.
What problems is the product solving and how is that benefiting you?
The service hub helps keep a tight customer record so I can quickly view a customer and at a glance see "ooo 4 open service tickets!? let's get on this!"

    Online Media

One tool that does it all

  • October 21, 2022
  • Review provided by G2

What do you like best about the product?
User friendliness of the UI and UX make training and upskilling team members on ServiceHub incredibly easy and efficient.
What do you dislike about the product?
Customizion and branding of the interface could be improved. When using the Hubspot everything is HubSpot branded amd coloured which makes it feel like it's not our own system
What problems is the product solving and how is that benefiting you?
Managing service requests, ticket tracking, knowledge base and customer portal hosting

    Erica G.

Not easy to use for shared email needs. To busy and not user friendly.

  • October 21, 2022
  • Review provided by G2

What do you like best about the product?
Nothing to be honest, we have struggled with an easy way to use this. Others departments are using just fine but acccounting it is not working for.
What do you dislike about the product?
To many ways to view and close out. It also is hard to see who from and what about. Most emails look like junk emails
What problems is the product solving and how is that benefiting you?
It is really causing us more work.

    NATALIA C.

AN AMAZING TOOL TO WORK WITH and deal with customers

  • October 21, 2022
  • Review provided by G2

What do you like best about the product?
THE FACILITY THAT INFORMATION CAN BE OBTAINED AND FILTERED. HELP US TO KEEP TRACK OF ALL OUR PRODUCTS AND ALSO HELP OUR ALLIES WITH THE SOLICITUDES ANSWERING IN A SHORTER TIME
What do you dislike about the product?
SOMETIMES THE CORPORATIVE RESTRICTIONS LOWER THE USABILITY OF THE TOOL, SO WE HAVE SOME RESTRICTIONS TO WORK WITH, IN FILTERS, PERSONAL VIEWS, HOW TO ORGANIZE AND RESEARCH INFORMATION
What problems is the product solving and how is that benefiting you?
THE FACILITY THAT INFORMATION CAN BE OBTAINED AND FILTERED. HELP US TO KEEP TRACK OF ALL OUR PRODUCTS AND ALSO HELP OUR ALLIES WITH THE SOLICITUDES ANSWERING IN A SHORTER TIME

    LeAura M.

Great experience. Very useful for many aspects of the work environment.

  • October 21, 2022
  • Review provided by G2

What do you like best about the product?
Ease of communication. The ability to share customer difficulties and resolve them with the ticket process. Hubspot allows great visibility for all company members.
What do you dislike about the product?
I don't dislike anything besides the fact that there is so much information to learn in order to utilize all aspects of hubspot. Which is not a bad thing at all.
What problems is the product solving and how is that benefiting you?
Customers report various issues with our rental vehicles. We report these situations through hubspot tickets, and notify the team who will provide a resolution.

    Computer Software

Service Hub Review

  • October 21, 2022
  • Review provided by G2

What do you like best about the product?
The ticketing system! The fact that tickets can be created with different categories, properties, due dates, assigned to different team members, make it a very helpful and efficient way to manage support tickets and onboarding progress.
What do you dislike about the product?
It's missing some crucial features that we need to outsource to other softwares or complete manually (which isn't ideal - our marketing and sales departments are doing everything in Hubspot and we'd love to as well). These include things like product tours and measuring customer healthscores.
What problems is the product solving and how is that benefiting you?
The biggest painpoint that Hubspot Service Hub is solving is our internal support ticket processing with Hubspot's integration capabilities. As our development and product teams use other tools, being able to integrate with these and maintain them in Hubspot allow us to use one software as much as possible.

    Tom C.

New user. Easy to learn and become fluent.

  • October 21, 2022
  • Review provided by G2

What do you like best about the product?
I was new to hubspot and crm in general and I have found it very easy to learn and use.
What do you dislike about the product?
I would like it to be easier to see when a customer churns.
What problems is the product solving and how is that benefiting you?
Seeing deals in progress. And then being able to see what products each customer takes since we offer multiple products to each customer.

    Real Estate

Great

  • October 21, 2022
  • Review provided by G2

What do you like best about the product?
email integration is key when sending things in a jif
What do you dislike about the product?
the merge from gmail to outlook was brutal
What problems is the product solving and how is that benefiting you?
Time management, because what I do requires on the fly work

    Daan D.

Handy to use, with a lot of options

  • October 21, 2022
  • Review provided by G2

What do you like best about the product?
The inbox you can separate live chat and e-mails, you can put them in pipelines so if you have a IT-problem you can have an overview
chatbot function, automation of e-mails when they close a deal, the control of the helpcenter we use
What do you dislike about the product?
Sometimes the live chat messages are not send and if I refresh the page I have to send the messages again.
The text editor sometimes get stuck and then you need to save the page and reopen it.
What problems is the product solving and how is that benefiting you?
The new update included information for company's and that is very handy

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