Service Hub Enterprise
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,883 reviews
from
External reviews are not included in the AWS star rating for the product.
Easy to use and intuitive
What do you like best about the product?
HubSpot is easy to organize and its ServiceHub is specifically great with pipelines and making sure no customer gets left behind or lost in the weeds. The workflows are easy to use as well.
What do you dislike about the product?
Outages are unfortunate, but I know they're part of the deal. Good work out there!
What problems is the product solving and how is that benefiting you?
ServiceHub is solving the problems of our scaling number of customers. Even as we grew 2x, our processes stayed airtight and organized so each customer could have an optimal experience.
A system that has it all!
What do you like best about the product?
Everything is gathered in the same place, now I can see what I do towards our clients, as well as sales and marketing. Before we had different systems, and we didn't get the full picture of the lifecycle of our clients.
What do you dislike about the product?
I had a customer success system before and there are a couple of things that I'm used to having that Hubspot doesn't have. For example flexibel segmentations is a bit trickier in Hubspot (segmentation of dates).
What problems is the product solving and how is that benefiting you?
Getting the overall picture of the lifecycle of our clients. All colleagues getting the same understanding for our business. Also being able to set permissions for users to only see parts of Hubspot and our clients depending on their role and where in the world they work.
Set up and assign priorities to service tickets.
What do you like best about the product?
I like how customer support teams can more efficiently respond to service inquiries promptly due to HubSpot Service Hub's multi-channel communication capabilities.
Customers may access a live chat function to get prompt answers to inquiries about customer service.
If a service representative is not immediately accessible, customers can browse the Knowledge Base, a self-service archive that records product knowledge.
It offers capabilities to measure and monitor the performance of our sales staff.
Customers may access a live chat function to get prompt answers to inquiries about customer service.
If a service representative is not immediately accessible, customers can browse the Knowledge Base, a self-service archive that records product knowledge.
It offers capabilities to measure and monitor the performance of our sales staff.
What do you dislike about the product?
To correct a few minor issues, HubSpot Service Hub still requires updates.
I want options so our users can choose which conversations to filter.
More customizing options for HubSpot Service Hub would be welcome.
To better serve our clients, it would be wonderful to have more choices for creating and automating ChatBots.
I want options so our users can choose which conversations to filter.
More customizing options for HubSpot Service Hub would be welcome.
To better serve our clients, it would be wonderful to have more choices for creating and automating ChatBots.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub offers automated help desks and ticketing, reducing the need for data entry.
Mechanical components of Service Hub prioritize support tickets, allowing customer service staff to do the same and address requests that matter.
Service Hub may boost client retention through quicker auto service and response times.
Mechanical components of Service Hub prioritize support tickets, allowing customer service staff to do the same and address requests that matter.
Service Hub may boost client retention through quicker auto service and response times.
Easy to use Software
What do you like best about the product?
The Hubspot Service Hub is helpful as it allows for data whether external or internal to be accessed in a quick and easy manner. The feedback survey feature after the chat session is very convenient and I like that it allows one to customize the survey. The shared Inbox feature is also a quality feature as all the members of my team can access the inbox at the same time. This increases our efficiency as if one team member is not available another can intervene and assist. I also like that this software also comes with live chat which allows us to communicate with customers browsing our sites in real time.
What do you dislike about the product?
I don't really have anything to say regarding what I dislike. I guess could say I wished it had more features help access internal data particularly from employees.
What problems is the product solving and how is that benefiting you?
The service allows for data to be collected which in turn allows for our team to serve our customers better. This is mainly through the feed back system and the shared inbox.
Hubspot service hub keeps me on top of client info
What do you like best about the product?
i love the tips and tricks they offer. it keeps me updated on how to get the most out of the product.
What do you dislike about the product?
i feel like you should be required to do certain tasks to get started, you should be able to jump right in.
What problems is the product solving and how is that benefiting you?
i love that i can add the support form, it helps me stay on top of customer requests and the fact that my email is linked makes it even easier to keep in touch
HubSpot Service Hub, a good tool for an effective costumer support.
What do you like best about the product?
Hubspot service hub is an all-in-one software that allows businesses (primarily small and medium) to run excellent and rapid customer service. The features that I like the most about this software:
- The Feedback surveys function is a survey tool to enable our customers to rate us by giving their feedback, which helps us ameliorate our services;
- The Tickets function transmits all our clients' queries concerning issues they could face. Each ticket a client opens contains a number, the client’s name, the date of its emission, the last time the customer has been replied to, and the priority given to the case graded from low to high. This is to prioritize the issues;
- The automation system is a point that should please anyone: From sending surveys to clients automatically once a ticket is concluded, to guiding the same clients through the Chatflows function, which is a chat automation system without us having to be online. Any automation needs to be preset though;
- The inbox is very reliable when it comes to centralizing all the messages coming from a variety of platforms; it can be from Twitter, Facebook, or emails. It is a message centralizing system.
- The Feedback surveys function is a survey tool to enable our customers to rate us by giving their feedback, which helps us ameliorate our services;
- The Tickets function transmits all our clients' queries concerning issues they could face. Each ticket a client opens contains a number, the client’s name, the date of its emission, the last time the customer has been replied to, and the priority given to the case graded from low to high. This is to prioritize the issues;
- The automation system is a point that should please anyone: From sending surveys to clients automatically once a ticket is concluded, to guiding the same clients through the Chatflows function, which is a chat automation system without us having to be online. Any automation needs to be preset though;
- The inbox is very reliable when it comes to centralizing all the messages coming from a variety of platforms; it can be from Twitter, Facebook, or emails. It is a message centralizing system.
What do you dislike about the product?
- Updates for fixing some minor bugs;
- I recommend improving the ticket system. Adding a time tracking, from a ticket being started till it is resolved, would enhance the analytics for internal data analyses.
- I recommend improving the ticket system. Adding a time tracking, from a ticket being started till it is resolved, would enhance the analytics for internal data analyses.
What problems is the product solving and how is that benefiting you?
This software takes Customer care to the next level. It enables us to take charge of our clients' queries and ask what could be improved in our company through their feedback.
Operations Hub
What do you like best about the product?
The Pipelines are easy to see, easy to create and customize.
The best part are the reports and dashboard that give us a birdseye view of our operations.
The best part are the reports and dashboard that give us a birdseye view of our operations.
What do you dislike about the product?
Because it is so flexible, it can get confusing to non-tech users or members that are not savvy with CRM.
We often create custom field only to find later that an existing field exists. It would be nice if they find a similar field and suggest that before letting us create them.
We often create custom field only to find later that an existing field exists. It would be nice if they find a similar field and suggest that before letting us create them.
What problems is the product solving and how is that benefiting you?
helping our customiers with problems they have, as well as implementation projects with new clients
Service Hub is a great tool for Support & Success teams
What do you like best about the product?
The ticketing system is easy to use and customize for each team within an organization. Particularly the ability to connect conversations with the ticketing system and manage both from either place is very useful for allowing teams to manage tickets for their unique use-cases.
What do you dislike about the product?
HubSpot Calling lacks the robustness that would make it a truly valuable feature. Having to pull in another VoIP solution to HubSpot as a workaround is somewhat tedious and frustrating. That being said, the depth of the call logging when using the native HubSpot Calling tool is great and very useful.
What problems is the product solving and how is that benefiting you?
The Service Hub gives our support teams (technical support, success, and onboarding) the tools they need to manage and track solutions for our customers. It includes an easy-to-manage solution for hosting a knowledge base that our team can handle all in the same system.
Great product
What do you like best about the product?
I like how it all flows together and can work with many different platforms to make the company run more smooth.
What do you dislike about the product?
I wish that there was a better way of keeping track of service agreement dates.
What problems is the product solving and how is that benefiting you?
N/A
A really great tool to manage customer relationship and help your customers
What do you like best about the product?
I am in love with the customer agent and the new customer success workspace. It really helps me in my day to day.
What do you dislike about the product?
I which there was more option in the native customer portal tool. If we want other things than tickets and knowledge base in it, we need to use the content hub and it seems like a miss opportunity to give customers more flexibility.
What problems is the product solving and how is that benefiting you?
It helps us follow the satisfaction of our customers pretty well.
showing 1,401 - 1,410