Service Hub Enterprise
HubSpotReviews from AWS customer
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HubSpot has changed our business...for good!
What do you like best about the product?
HubSpot houses our website and has been such a great tool for our team to go in and make changes quickly and gives us flexibility to create our own content. It's very user friendly from the service side, and we have a dedicated representative to help when needed.
What do you dislike about the product?
We are having issues with email automation and not having enough bandwidth for triggers. HubSpot only allows 3 Y/N triggers and we would like to eventually expand our workflows beyond that. We are also having issues with deduplicating contacts based on email address.
What problems is the product solving and how is that benefiting you?
They have given us a great system to build out an automation platform. We appreciate being listened to when we want advanced reporting, but sometimes what we request is not built yet or in the pipeline.
We like using service hub at our company to assist customers with issues with their loans.
What do you like best about the product?
I like the ease of tracking the tickets and the ability to create templates for common responses to a assist the servicing team.
What do you dislike about the product?
The system still has some kinks that need to be worked out via development,, we often have to contact hubspot support with issues with certain tickets not being able to go through our process.
What problems is the product solving and how is that benefiting you?
It is giving our customers an easy way to report challenges and login information without calling our contact center and cloging our contact center's time.
HubSpot service hub is extremely easy to use and delivers a great customer experience.
What do you like best about the product?
I really love the customer-facing portal, the inbox features and the integrations with workflows in tasks.
What do you dislike about the product?
I dislike the lack of project management like tasks.
What problems is the product solving and how is that benefiting you?
Using service hub has allowed us to create end to end reporting and a streamlined customer service experience.
The Key to Making Data-backed Decisions
What do you like best about the product?
Having all of my customer survey data live natively in my CRM/marketing automation platform allows me to make better business decisions faster.
What do you dislike about the product?
I don't think there's anything in particular that I don't like.
What problems is the product solving and how is that benefiting you?
We used to use tools like SurveyMonkey and Typeform for customer surveys. The problem is that the responses aren't tied to the customer's record in our system, so it became difficult to perform personalized follow up at scale. It also was challenging to pair that qualitative data with the quantitative data living in our CRM.
Easy to set and use.
What do you like best about the product?
The ease and automation tools make it really easy to set up.
What do you dislike about the product?
It can be a bit pricey for extra users and enterprise level
What problems is the product solving and how is that benefiting you?
Customer service response times and review solutions
Great way to track client performance
What do you like best about the product?
HubSpot is easy to use and visually appealing. It is a great way to track client performance, offering graphs, last client touch, etc.
What do you dislike about the product?
Editing clients could be more simple to use.
What problems is the product solving and how is that benefiting you?
In a client-driven business, HubSpot helps manage our day-to-day while offering transparenct to other team members.
Automate any post sale process you can dream of!
What do you like best about the product?
The use cases for service hub are turning out to be end less, and with the recently added functionality like customer portals and custom surveys there is a great feedback loop to help automate, streamline, and improve any non revenue driving processes like onboarding, project fulfilment, you name it! pairs with marketing and sales pro like graham crackers, chocolate, and big fluffy marshmallows - you can't go wrong!
What do you dislike about the product?
nothing comes to mind, anytime I thnk of something they fix it!
What problems is the product solving and how is that benefiting you?
handing off customers quickly and efficiently post sale, giving transparency and better communication to where projects are at, easily collecting feedback to continuously improve
Effective ticket management
What do you like best about the product?
Having our customer support ticketing system seamlessly integrated with our CRM is invaluable. Allows our whole team to act in lockstep
What do you dislike about the product?
Haven't found anything yet, have been able to solve for every challenge we've had
What problems is the product solving and how is that benefiting you?
We leverage the service hub to manage customer service escalations and internal ticketing systems.
Service Hub
What do you like best about the product?
Ease of creating workflows. Keep up the hgreat work!!!!
What do you dislike about the product?
Nothing at all. Thank you for asking. Bye!
What problems is the product solving and how is that benefiting you?
New call center
Intuitive platform for new users
What do you like best about the product?
I'm a new user, but HubSpot Service Hub is extremely intuitive from the get-go. It's easy to see that as I move forward the platform will be incredibly powerful to move our business to the future.
What do you dislike about the product?
I haven't found an element that I haven't liked so far. I'm very happy about joining the HubSpot family and look forward to many years of continued development.
What problems is the product solving and how is that benefiting you?
Our company is building an internal, centralized service team to receive incoming tickets and deals in order to quickly and efficiently service our members better.
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