Service Hub Enterprise
HubSpotReviews from AWS customer
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It has everything you need to get started!
What do you like best about the product?
I like that it's connected to our marketing and sales hubs. Having one place for all of our initiatives makes building the customer journey easy.
What do you dislike about the product?
I dislike the limited customization options in the knowledge base visually. It makes it easy to put together really quickly, but there is definitely room for more improvement. I'd also love the ability for a video-on-demand / learning library section that we could upload our past webinars to too.
What problems is the product solving and how is that benefiting you?
We are trying to minimize the workload of our support and success teams. By offering a knowledge base to our users we are able to create more time for our support and success teams to hold educational webinars and hold one-on-one training and support sessions.
Recommendations to others considering the product:
A video on-demand portion of the knowledge base.
Great for new Service Teams!
What do you like best about the product?
Very user-friendly and gives you all the tools you need to properly set up your service team for success!
What do you dislike about the product?
Could provide more unlimited features to help a scaling team but I think they are working to make these changes soon.
What problems is the product solving and how is that benefiting you?
Providing an efficient way to deal with integration and support requests from clients.
Excellent Service Hub
What do you like best about the product?
Creating Knowledge Base articles is easy
What do you dislike about the product?
Add additional formatting options/tools.
What problems is the product solving and how is that benefiting you?
Some of the automated moving of service tickets before they are fully resolved. Some of the benefits are that all service tickets remain extremely organized, which allows me to better time track and manage CS activities
Service hub is a valuable tool for our business
What do you like best about the product?
I like the NPS and CSAT surveys. These are most helpful for us to understand customer experience
What do you dislike about the product?
I wish there were more options for reporting
What problems is the product solving and how is that benefiting you?
Customer feedback. We are using surveys to capture customer experience sentiment and analyze our performance as a customer service team.
Recommendations to others considering the product:
It's a great tool to analyze customer experience
Excellent product
What do you like best about the product?
Hubspot is a great email automation tool
What do you dislike about the product?
I would love more features for templating and leveraging existing resources.
What problems is the product solving and how is that benefiting you?
Task and email automation.
Good CRM
What do you like best about the product?
Customizable and user-friendly. Very good system!
What do you dislike about the product?
Nothing as of right now. I don't think anything is missing.
What problems is the product solving and how is that benefiting you?
I have not used this service since starting to use Hubspot.
Hubspot is an awesome CMS however it still need improvements in the ticketing tool system
What do you like best about the product?
I like the way it's easy to integrate with differents tools, such as slack, jira, discord etc.
What do you dislike about the product?
I don't like the ticket customization, it's sometimes frustrating to manipulate them.
What problems is the product solving and how is that benefiting you?
I mostly solving end-user issues using the ticketing tool functionality
Great software to meet your organisation's support center needs
What do you like best about the product?
Easy
Comprehensive
Very process-oriented
Best support
Comprehensive
Very process-oriented
Best support
What do you dislike about the product?
Need more styles in text editor and stability when using notes/callouts
What problems is the product solving and how is that benefiting you?
We maintain our KB articles on HubSpot service hub. It is easy to create categories and assign KB articles to each category. It also provides us useful insights on the article views and how its reach
Recommendations to others considering the product:
If you are looking for a built-in service center with all the required features that you can think of, HubSpot service hub is your go-to tool
I’ve been using HS for 6 months now. It’s user friendly and I love its integrations
What do you like best about the product?
I find how it's integrated with my outlook and Slack most useful
What do you dislike about the product?
Sometimes it glitches and the same email lands in our inbox more than once. But this happens very rarely and is not an inconvenience as such
What problems is the product solving and how is that benefiting you?
Customer reviews, fast paced customer support, monitoring customer feedback
Flexible and powerful but missing some features
What do you like best about the product?
Service Hub is flexible in a sense that you can adjust the views according to your needs. There are also opportunities for additional automation and triggers. The product is developed actively and the fact that other CRM data is in the same place allows for a nice overview. Nice support through the chat or emails that is always there.
What do you dislike about the product?
Some basic features are still lacking, for example saving of the email drafts or monitoring of the average response time. There is a community forum where you can leave feedback, but no way to track the status of the feature.
What problems is the product solving and how is that benefiting you?
We are using HubSpot Service Hub to provide support to our customers, manage tickets and monitor our support team KPIs.
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