Service Hub Enterprise
HubSpotReviews from AWS customer
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Excellent Tool for Support & Marketing Teams
What do you like best about the product?
I appreciate the versatility of the knowledge base and the service ticket tracking.
The knowledge base gives our clients and employees access to a wealth of knowledge about our products, services, training, and processes.
We are just now diving into the surveys aspect to expand on customer feedback, but the integration to other aspects of HubSpot and our external marketing tools is extremely valuable to us.
The knowledge base gives our clients and employees access to a wealth of knowledge about our products, services, training, and processes.
We are just now diving into the surveys aspect to expand on customer feedback, but the integration to other aspects of HubSpot and our external marketing tools is extremely valuable to us.
What do you dislike about the product?
With the knowledge base, it would be great to control access based on email domain for key sections rather than having to create a list.
Being able to create unique articles that can either publically access, another through those that log into our dashboard, our partners, and then those that are employees would be great.
Being able to create unique articles that can either publically access, another through those that log into our dashboard, our partners, and then those that are employees would be great.
What problems is the product solving and how is that benefiting you?
We are using HubSpot to continue providing our customers with access to tutorials, service tickets, and support.
The benefits that we have realized is the feedback portal that we can start to generate NPS information.
The benefits that we have realized is the feedback portal that we can start to generate NPS information.
Recommendations to others considering the product:
Do your research but if you are looking for a solution that can be fully integrated into your CRM or partnering systems, it is a dream.
Always helpful
What do you like best about the product?
They're always prompt and helpful and go above and beyond to solve my problem.
What do you dislike about the product?
At times I'll ask if there's a way to do something and will be told no but then end up figuring out how to do it independently.
What problems is the product solving and how is that benefiting you?
automated 1:1 sales outreach. I've figured out all the hacks to do a broad outreach without them looking sales-y
Glacier Peak Holistics - Ranita Rowe
What do you like best about the product?
The integration with other programs too.
What do you dislike about the product?
I have had issues with finding the right option in Settings.
What problems is the product solving and how is that benefiting you?
It is so user friendly, so we can keep track of all of our Pet Parents. 🙂
Again, the integration is amazing. We just purchase a new phone system that integrates with HubSpot. Love it.
Again, the integration is amazing. We just purchase a new phone system that integrates with HubSpot. Love it.
hubspot
What do you like best about the product?
The system is easy to learn and it is also easy to use
What do you dislike about the product?
I do not like that when entering a dealership name it does not auto-populate the employees for that dealer only
What problems is the product solving and how is that benefiting you?
I do not handle any of the problems that we have with HubSpot one of our other reps does that
The best platform to help your business manage communication and identify areas of improvement.
What do you like best about the product?
I use HubSpot mainly for marketing. I love that you can manage emails, forms, and live chat from one place. I also really love the knowledge base which I just began using. The service hub capabilities allow us to create detailed reports for our customers and identify where we need to make improvements at their facilities. For example, we can determine which areas we are getting the most complaints in and help our franchise owners to be better in those areas.
What do you dislike about the product?
I like that Hubspot can be integrated with many other apps, but there seem to be many limitations to these integrations. I also dislike that every single contact that our team interacts with gets recorded in Hubspot automatically without requiring that our users complete filling out their information. It makes our lists messy, making it difficult to determine which contacts are marketing qualified leads/customers. I know that log settings can be turned off, but contacts still seem to get through. Users should be required to identify the contact type and other properties even if the contact is being added through a logged email.
What problems is the product solving and how is that benefiting you?
We are currently working on getting accurate data to our customers. With the service hub we are able to log incoming requests, complaints and notifications from the locations we service. This allows us to track whether we are ordering enough paper products, whether our porters are meeting customer satisfaction, whether we need another porter at a specific location, etc.
Customer Experience Manager
What do you like best about the product?
Integrations with 3rd party applications and ability to create work flows
What do you dislike about the product?
Inability to link associated csts without losing contact details
What problems is the product solving and how is that benefiting you?
Tracking previous correspondence with csts
Recommendations to others considering the product:
Hubspot is a great application to use for interacting with customers
Great product - especially if already in the Hubspot ecosystem
What do you like best about the product?
It's pretty easy to use, plus you have access to hubspot's amazing customer service and library of educational content to learn how it all works.
What do you dislike about the product?
Not much I don't like. There are a few small quirks like most software, but ussually there is a work-around.
What problems is the product solving and how is that benefiting you?
We're able to streamline our support tickets and no longer have them living in random peoples email inbox.
Great for Support and Sales
What do you like best about the product?
KPI reports and new AI Chat bot ( very useful )
What do you dislike about the product?
Report customization is not up to the mark. Good for normal support workflow but not for complex process.
What problems is the product solving and how is that benefiting you?
We are mainly using it for support and sales purpose.
It is really easy to create a new deal and transfer it for support to the sales pipeline.
It is really easy to create a new deal and transfer it for support to the sales pipeline.
Recommendations to others considering the product:
Need a better solution for closed and deleted tickets.
Easy to Use
What do you like best about the product?
It helps me get a better understanding of what our customers are experiencing issues with and build a better Knowledge Base
What do you dislike about the product?
Nothing so far - I've been able to accomplish all of my goals using this software.
What problems is the product solving and how is that benefiting you?
Inbound emails clutter our inbox and this has been a great way to tag tickets and assign them to various members of the team.
Helpful Hubspot
What do you like best about the product?
Getting notifications every time a client relies to an email is super helpful.
What do you dislike about the product?
Hubspot can be difficult to navigate, in that certain setting or automation processes can be hard to find and edit.
What problems is the product solving and how is that benefiting you?
Keeping many requests from clients organized. Hubspot has helped to keep track of all of these requests.
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