Service Hub Enterprise
HubSpotReviews from AWS customer
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Has Saved Time and Energy
What do you like best about the product?
I love how user friendly HubSpot has been for our Customer Success Team. It is very easy to log phone calls, emails, and notes in the system where everyone can see what has been going on with our customers.
What do you dislike about the product?
I do not like how a company can be created when that company already has a file. For instance, when I go to make a new contact and it has an email the same as another contact, HubSpot doesn't allow me to create the new one. I wish that was the same for companies so that we don't have a handful of the same company.
What problems is the product solving and how is that benefiting you?
We are able to keep track of the success of our customers much more efficiently. It has really kept us as Customer Success Managers in check to make sure that we are in fact contacting our customers on a regular basis and not letting them slip t
Recommendations to others considering the product:
I would definitely recommend this software to anyone who is in need of something to keep track of customer support. It's a great way for your team to see what has been done for customers and what could still be improved upon.
Love Hubspot
What do you like best about the product?
it's easy to use- much easier than our previous agency management system
What do you dislike about the product?
can only work in 1 ticket at a time in the insurance office it's usually very busy with multiple things going on at one. I would like to be able to make notes on more than 1 ticket at a time.
What problems is the product solving and how is that benefiting you?
easy to keep up with production as well as service calls
Helpful for managing emails
What do you like best about the product?
I love that I can see when people have opened my emails and it's all in one convenient place with the chrome extension
What do you dislike about the product?
Sometimes I get too many notifications and don't know how to turn them off
What problems is the product solving and how is that benefiting you?
keeping track of emails, responding more efficiently.
HubSpot
What do you like best about the product?
Easy to use, intuitive, and easy to share Solutions and resolve issues.
What do you dislike about the product?
Costly, sometimes slow, and not too customizable
What problems is the product solving and how is that benefiting you?
An easy deal with customer issues and collect analytics.
CRM made easy and intuitive
What do you like best about the product?
Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!
What do you dislike about the product?
The support for Apple products still needs some work, with compatibility being a slight issue
What problems is the product solving and how is that benefiting you?
We had no established customer management software, but now we can sort leads according to any value needed
Recommendations to others considering the product:
Make the most out of the complimentary month of onboarding tech support
Easy to use
What do you like best about the product?
The platform is easy to use and is intuitive for both the end user and support team
What do you dislike about the product?
I do not like the fact that the response time is a bit slow, which can ruin customer service quality
What problems is the product solving and how is that benefiting you?
Using it as support for internal staff and can consolidate all issues into one common area
Powerful CRM that gave me a lot of power as a support rep
What do you like best about the product?
How easily I can find customers and tickets
What do you dislike about the product?
Servers are slow sometimes. Updates sometimes cause issues.
What problems is the product solving and how is that benefiting you?
Computer support.
The benefits is automatic customer communication as well as a quick system that doesn't waste any time.
The benefits is automatic customer communication as well as a quick system that doesn't waste any time.
Recommendations to others considering the product:
Powerful CRM, ready for a lot of applications. Great for customer support.
Hubspot Service Hub review
What do you like best about the product?
Being able to see how many times people open their email, creating deals for them, being reminded when I need to follow up via email/phone with my clients, seeing our profits and targets monthly
What do you dislike about the product?
having to manually create a task after creating a deal which makes you select 'follow up date' - task should be should be automatically after selecting what follow up date it falls on. After a customer is no longer active for a year (for example) they should go into some sort of notice so we can remove them or keep them in the system - every client costs money and we have hundreds of contacts we don't use anymore that are in the hub spot customer base
What problems is the product solving and how is that benefiting you?
Closer customer relationships without stress, seeing fully how or business is making profit monthly and quarterly, creating an easier work flow
Recommendations to others considering the product:
inactivity reports for customers, automatic tasks for deal follow ups,
Really enjoyed experiences with this team
What do you like best about the product?
Knowledge base is very deep and well written
What do you dislike about the product?
Ticket tracking could be better.
I find it tough to make sense of where the ticket came from.
I find it tough to make sense of where the ticket came from.
What problems is the product solving and how is that benefiting you?
Productivity across the team I would say
Recommendations to others considering the product:
Don't skimp on training
very easy to use
What do you like best about the product?
-user friendly and customizable
-easily use for searching and creating
-easily use for searching and creating
What do you dislike about the product?
it crashes sometimes and there are some down time
What problems is the product solving and how is that benefiting you?
marketing. its easier to look for contacts and company
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