Service Hub Enterprise
HubSpotReviews from AWS customer
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I use it in a very limited capacity
What do you like best about the product?
I think it's pretty intuitive. I use the ticket system and knowledge base in my position and am able to navigate both with ease.
What do you dislike about the product?
In the Knowledge Base, the formatting in articles is cumbersome at times.
What problems is the product solving and how is that benefiting you?
n/a
Clunky and not intuitive to do anything quickly
What do you like best about the product?
Hub spot offers our organization a good way to review data and trends . It does a decent job of collecting names and information about contacts but contact duplication due to minor differences is hard to catch.
What do you dislike about the product?
It has a major spell check flaw where something to do with its AI interferers with various browsers native spell check. Often after clicking on a suggested correction it does not take or I find that I have to click and hold count to 5 then it will update the word. We reported this issues and got a response that they were not able to replicate. Seeing or adding cc and bcc is frustrating from the ticket window. And finding previous tickets from a customer to review is slow as one has to open and expand many boxes to read.
What problems is the product solving and how is that benefiting you?
We moved to this to track customers better, and it better than the last platform. But still limited if there are long responses or conversation.
HubSpot repair technician review
What do you like best about the product?
As someone who works directly with customers handling machine repairs and ongoing service communications, I can confidently say that HubSpot’s Service Hub has made my job significantly easier and more efficient.
Before using HubSpot, tracking customer issues, logging repair progress, and staying on top of email conversations often involved bouncing between spreadsheets, inboxes, and various internal tools. It was easy for things to fall through the cracks. Now, with Service Hub, everything is centralized, transparent, and easy to access.
Before using HubSpot, tracking customer issues, logging repair progress, and staying on top of email conversations often involved bouncing between spreadsheets, inboxes, and various internal tools. It was easy for things to fall through the cracks. Now, with Service Hub, everything is centralized, transparent, and easy to access.
What do you dislike about the product?
One drawback of using HubSpot is that certain advanced features—like deeper automation, custom reporting, or integrations—often require higher-tier (and more expensive) subscriptions. Additionally, the platform can feel overwhelming at first due to the number of tools and settings, especially for smaller teams without dedicated technical support.
What problems is the product solving and how is that benefiting you?
Keeping track of multiple ongoing customer requests, tracking repair statuses and a streamlined notification system that helps prevent things from falling through the cracks
I would recommend Hubspot for Ease of use and management of patients
What do you like best about the product?
What I like most about HubSpot is how seamlessly it helps manage patient interactions and communications. The CRM tools allow me to keep track of each patient’s journey — from initial contact to ongoing follow-ups — all in one place. It’s incredibly efficient for staying organized, managing tasks, and ensuring no one slips through the cracks.
The automation features also make it easy to send appointment reminders, follow-up emails, and updates without having to do everything manually. It’s been a huge time-saver and really helps create a smoother experience for both the team and the patients.
Overall, HubSpot has made patient management more streamlined and stress-free, allowing me to focus on building stronger relationships rather than juggling scattered information.
The automation features also make it easy to send appointment reminders, follow-up emails, and updates without having to do everything manually. It’s been a huge time-saver and really helps create a smoother experience for both the team and the patients.
Overall, HubSpot has made patient management more streamlined and stress-free, allowing me to focus on building stronger relationships rather than juggling scattered information.
What do you dislike about the product?
So far, I haven’t found anything major that I dislike. Like any system, there’s a learning curve at the beginning, and some features can feel a bit overwhelming until you get used to them. But once you're familiar with the platform, it becomes a very intuitive and helpful tool.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping solve the challenge of keeping patient communications organized and consistent. Before using it, managing follow-ups, tracking conversations, and staying on top of patient needs could be time-consuming and scattered across different platforms.
With Service Hub, everything is centralized — from emails and chats to tasks and notes — making it much easier to deliver timely and personalized support. The ticketing system ensures that nothing gets missed, and automation helps us respond faster and more efficiently.
Overall, it’s improved our workflow, saved us time, and made the patient experience smoother and more professional.
With Service Hub, everything is centralized — from emails and chats to tasks and notes — making it much easier to deliver timely and personalized support. The ticketing system ensures that nothing gets missed, and automation helps us respond faster and more efficiently.
Overall, it’s improved our workflow, saved us time, and made the patient experience smoother and more professional.
Gold Standard for CRM and Customer Experience
What do you like best about the product?
HubSpot Service Hub is a great unified platform that connects Sales, Marketing, and CX teams. I especially appreciate HubSpot’s AI-first mindset, which is evident in the way they’re rolling out additional functionality to automate processes more efficiently. From AI-powered chatbots to predictive insights and workflow recommendations, HubSpot is making it easier to scale operations while reducing manual effort. Its automation capabilities, reporting dashboards, and ticket pipelines make it a powerhouse. Finally, the user experience within HubSpot as a whole is leaps and bounds ahead of it's competitors.
What do you dislike about the product?
Advanced reporting and customization options can require an additional investment in higher tiers, and installing marketplace apps from third-parties. I’d love to see improved native integrations for quote-to-cash systems, as syncing can sometimes require workarounds or the use of a system like Zapier.
What problems is the product solving and how is that benefiting you?
My favorite 'new' feature is the Customer Agent. This agent has resolved several customer requests without human intervention. HubSpot Service Hub has also helped our organization reduce missed handoffs and improve SLA compliance by automating repetitive tasks like ticket routing, email follow-ups, and pipeline updates. For us, the result is faster response times, better customer health data, and significant time savings—easily 100+ hours per month—through workflow automation. It has also enabled us to scale our customer experience operations without needing to add additional headcount.
Exactly what our CSM team needed!
What do you like best about the product?
We’ve been using HubSpot’s Customer Success workspace, and it’s already improved how we manage the customer lifecycle by giving our team one place to track engagement, centralize data, and automate key follow-ups so nothing slips through the cracks. The Fathom integration has been a huge bonus because it brings call summaries and action items directly into HubSpot, which reduces manual data entry and helps us prioritize and follow up with clients more effectively.
What do you dislike about the product?
I really like the direction HubSpot is taking with the Customer Success workspace, but it still feels a bit unfinished. Some of the key features, like health scores, aren’t fully accurate yet or could have more customization options, which makes it harder to rely on them for decision-making.
What problems is the product solving and how is that benefiting you?
I has helped us stay more proactive with customers by automating recurring check-ins and surfacing key account data in real-time. This reduces busywork and gives our CSMs more time to focus on delivering value instead of chasing down information.
HubSpot it's like my second home
What do you like best about the product?
I manage 90% of my tasks through HubSpot. So I find it very comfortable when I need to communicate with my customers and provide assistance.
What do you dislike about the product?
Probably that I do not really know about all features, and when looking for certain things is not that easy.
However, I believe that is a matter of getting used to it.
However, I believe that is a matter of getting used to it.
What problems is the product solving and how is that benefiting you?
The have improved a few thing that I beliave are helpful, like being able to expand the text - email, because the space was a bit limited. So now I can see whart I'm wring in its entirely.
HubSpot Review
What do you like best about the product?
The thing I like the most now that I'm familiar with the software is AI technology. It helps me when I have to research one of the companies in my account. Also, after a call I can see the AI notes regarding my call, providing with information about my call, as well as things I need to improve.
What do you dislike about the product?
That it has a lot of features, so many that I learn something new all the time. I just wish I had some time to go over all of its features. By the way this is not really a bad thing.
What problems is the product solving and how is that benefiting you?
It just solves the problem of dealing with different programs for different things. From here we have company info, we are able to contact them via phone or email, leave notes, request quotes, samples, RFQ's, etc. It's a one stop shop so it saves time. Also, you can have the app on your phone and stay updated on any notification.
Very user friendly and great customer support
What do you like best about the product?
I like how easy it is to navigate the system without getting overwhelmed. Support team is very responsive. Native integration is seamless to implement. As an every day user, I find most features such especially dashboards very useful.
What do you dislike about the product?
There are many things I haven't tried yet. Not exactly a con, it does everything I implemented and use it for.
What problems is the product solving and how is that benefiting you?
It helps me remain up to date on my tasks. That drive more efficiency and help us create better customer experience.
I've been using Salesforce in the past. I found Hubspot way more user friednly and more detailed
What do you like best about the product?
It helps me a lot to keep track on my monthly numbers , no shows deals etc.
What do you dislike about the product?
creating list, merging companies are sometimes a bit complicated
What problems is the product solving and how is that benefiting you?
is helping me keeping on top of tons of customers, prospect and make me win a lot of time
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