Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot isn't just for major companies, small business should use it too
What do you like best about the product?
Ticket tracking and the customizability of fields.
What do you dislike about the product?
Tickets do not automatically assign themselves to contacts all the time.
What problems is the product solving and how is that benefiting you?
It is our main support platform for our 4000+ customers.
I use HubSpot to track deals and manage customer interactions.
What do you like best about the product?
What I like best about HubSpot Service Hub is its user-friendly interface and how easily it centralizes customer support, ticketing, and communication in one place.
What do you dislike about the product?
What I dislike about HubSpot Service Hub is that some features, like advanced reporting and automation, are only available on higher-tier plans.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps streamline customer support by centralizing tickets, conversations, and customer data in one place. This improves response time, enhances collaboration across teams, and ensures a better overall customer experience.
Easy to Use and user friendly
What do you like best about the product?
As someone who relies heavily on organization, communication, and visibility across teams, HubSpot has been an incredibly valuable tool in my day-to-day work. One of the things I appreciate most is how user-friendly and intuitive the platform is. Whether it's logging communication, tracking progress on tickets, or managing contacts, HubSpot makes it simple and efficient.
The reporting and dashboard features are especially helpful—I can easily visualize activity across accounts and quickly identify trends or areas that need attention. It’s also a huge plus that everything is centralized, so I’m not jumping between multiple systems to get the full picture.
Collaboration across teams has improved as well. With clear timelines, task assignments, and the ability to leave internal notes, it’s easier to keep everyone aligned and accountable.
Overall, HubSpot helps me stay organized, be more productive, and provide better support to both internal teams and external partners. It’s a tool I actually enjoy using, and I continue to find new ways it supports my workflow.
The reporting and dashboard features are especially helpful—I can easily visualize activity across accounts and quickly identify trends or areas that need attention. It’s also a huge plus that everything is centralized, so I’m not jumping between multiple systems to get the full picture.
Collaboration across teams has improved as well. With clear timelines, task assignments, and the ability to leave internal notes, it’s easier to keep everyone aligned and accountable.
Overall, HubSpot helps me stay organized, be more productive, and provide better support to both internal teams and external partners. It’s a tool I actually enjoy using, and I continue to find new ways it supports my workflow.
What do you dislike about the product?
The mobile app is helpful on the go, but it lacks some of the functionality of the desktop version. Expanding capabilities—like easier access to dashboards, ticket editing, and reporting—would improve the mobile experience.
What problems is the product solving and how is that benefiting you?
Overall, Service Hub makes support work more structured, trackable, and responsive. It’s helped me be more organized, more confident in follow-through, and better positioned to support both the team and our customers.
The best CRM on the market.
What do you like best about the product?
What I like best about HubSpot Service Hub is how seamlessly it ties everything together - tickets, chats, emails, knowledge base, all in one place and connected to the CRM. It gives the whole team visibility and context without having to dig. The automation and reporting features are solid too, which helps us stay on top of SLAs and improve support without extra overhead.
What do you dislike about the product?
What I don’t love about HubSpot Service Hub is that it offers a bit less customization and flexibility compared to something like Salesforce. You can’t tailor every single detail, especially when it comes to complex workflows or deeply customized ticketing setups. That said, it’s way easier to use right out of the box, and for most use cases, it does exactly what we need without a heavy lift.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us streamline client success by keeping all our communication, support tickets, and client history in one place. It gives our team full visibility into each client relationship, which makes it easier to stay proactive, follow up on issues, and deliver a more personalized experience. The automation and reporting tools help us stay efficient and track how we’re doing, so we can keep improving our service without adding complexity.
POWERHOUSE PROGRAM
What do you like best about the product?
The easy navigation and helpful tools/videos.
What do you dislike about the product?
A few glitches and duplicates. However! errors get fixed quickly.
What problems is the product solving and how is that benefiting you?
organization, response times and easy navigation
HubSpot Service Hub rocks!!!
What do you like best about the product?
Ease of use!! The site is very user friendly.
What do you dislike about the product?
I have not found anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
Solving how some tickets get mixed with previous tickets.
quick effective tidy
What do you like best about the product?
IT IS A VERY FAST AND PRECISE SYSTEM I ABSOLUTELY RECOMMEND IT
What do you dislike about the product?
TOO MANY PERIODIC IDENTITY CHECKS They can slow down the usage process
What problems is the product solving and how is that benefiting you?
I can have all the information of all company patients, in Italy and abroad, in real time
HubSpot Experience Review
What do you like best about the product?
Easy to use and user-friendly elements and navigation
What do you dislike about the product?
None, it's absolutely amazing and helpful!
What problems is the product solving and how is that benefiting you?
Customer Support; HubSpot allows me to reach out and respond to customer queries in one platform only.
Hubspot is the Best CRM
What do you like best about the product?
Easy to use and provides you the Best Administrative experience
What do you dislike about the product?
I have some issues with creating email sequences, so when there is a previous one active it shots down the new one because of the previous one
What problems is the product solving and how is that benefiting you?
Information Management and records
Good intergation across all tools
What do you like best about the product?
Integrates with slack and sf making it really great when I can only work on Mobile
What do you dislike about the product?
No real issues, we had some issues getting the kinks worked out initially but nothing wild
What problems is the product solving and how is that benefiting you?
Helps manage inbound leads from current client referrals
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