Service Hub Enterprise
HubSpotReviews from AWS customer
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I like it when it works, sometimes it has hiccups but overall I enjoy HubSpot
What do you like best about the product?
The simple and easy interface that has a lot of functions that can make your life easier and let you integrate swiftly. This way you can make the customer happier faster and easier. Taking in mind that I use it every single day it helps me be a better customer support agent.
What do you dislike about the product?
When after updates it needs some time to get back to normal and the hiccups from time to time but overall I like it
What problems is the product solving and how is that benefiting you?
It saves me a lot of time with its simplicity and when you get to know it it is easier to navigate fast and correctly so you can solve cases faster and with ease.
Hubspot is excellent
What do you like best about the product?
Sales Tools, Email open and clicks, also being able to see what extactly they clicked on is even better
What do you dislike about the product?
when email is cc to multiple people , if opened will only show as SOMEONE opened. Need to target
What problems is the product solving and how is that benefiting you?
targeting clients trough email , open clicks and form submitted , replies
It been smooth experience so far
What do you like best about the product?
What I like the most is that we can integrate it with our system to make all information in sync.
What do you dislike about the product?
I think the customer service can be improved.
What problems is the product solving and how is that benefiting you?
The ticketing system is now much easier and organize
HubSpot Review – July 2025
What do you like best about the product?
As a Horticulture Educator managing a high volume of community inquiries, diagnostics, and outreach projects, HubSpot has become an indispensable part of my daily workflow. I especially appreciate how seamlessly it integrates multiple functions into a single platform.
All-in-One Workspace: I can manage all of my ticket pipelines (including diagnostics, community outreach, and internal requests) in one place. Switching between pipelines is quick and intuitive, saving time and keeping me organized.
Robust Integrations: The tie-in with Aircall is a standout feature. It allows for easy voice communication and syncing call records directly into the contact history, which is critical for follow-ups.
Efficient Ticketing System: The board view provides a clear layout of open, closed, and pending tickets, which makes tracking progress straightforward. It also reduces the chance of overlooking a case.
Customization: I’ve set up views based on ticket ownership and priority, which helps me stay focused on what matters most at any given time.
Overall, HubSpot has significantly improved how I manage inquiries and projects across counties. The system is robust, easy to use, and adaptable to the public service and education sector.
All-in-One Workspace: I can manage all of my ticket pipelines (including diagnostics, community outreach, and internal requests) in one place. Switching between pipelines is quick and intuitive, saving time and keeping me organized.
Robust Integrations: The tie-in with Aircall is a standout feature. It allows for easy voice communication and syncing call records directly into the contact history, which is critical for follow-ups.
Efficient Ticketing System: The board view provides a clear layout of open, closed, and pending tickets, which makes tracking progress straightforward. It also reduces the chance of overlooking a case.
Customization: I’ve set up views based on ticket ownership and priority, which helps me stay focused on what matters most at any given time.
Overall, HubSpot has significantly improved how I manage inquiries and projects across counties. The system is robust, easy to use, and adaptable to the public service and education sector.
What do you dislike about the product?
While I generally find HubSpot Service Hub to be a strong and effective platform, there are a few areas that have caused frustration:
Service Outages: There have been several instances where the platform experienced temporary outages or slowdowns. These interruptions can be disruptive, especially during high-volume periods.
Unreliable Email Delivery: On more than one occasion, I’ve failed to receive notifications for new tickets. Additionally, some of my replies have bounced back without any apparent reason—even when using valid email addresses.
Lack of Bounce Notifications: One of the biggest issues is that the system does not alert you when your outgoing email has bounced. This can leave users unaware that a message was never received, which impacts follow-up and resolution timelines.
Addressing these reliability concerns would go a long way in making HubSpot more dependable for day-to-day service operations.
Service Outages: There have been several instances where the platform experienced temporary outages or slowdowns. These interruptions can be disruptive, especially during high-volume periods.
Unreliable Email Delivery: On more than one occasion, I’ve failed to receive notifications for new tickets. Additionally, some of my replies have bounced back without any apparent reason—even when using valid email addresses.
Lack of Bounce Notifications: One of the biggest issues is that the system does not alert you when your outgoing email has bounced. This can leave users unaware that a message was never received, which impacts follow-up and resolution timelines.
Addressing these reliability concerns would go a long way in making HubSpot more dependable for day-to-day service operations.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping me consolidate and manage a high volume of community inquiries, diagnostics, and service requests across multiple counties and program areas. Before using HubSpot, communication and ticket tracking were scattered across email, spreadsheets, and individual tools. Now, everything is centralized, allowing me to:
Stay Organized: All tickets are tracked in one place, with clear categories for new, pending, and closed cases. This helps ensure nothing falls through the cracks.
Improve Response Time: The system streamlines communication with clients and internal collaborators, which has reduced delays and improved service delivery.
Enhance Accountability: With visibility into ticket status and history, I can follow up easily, assign tasks when needed, and document resolutions for future reference.
Increase Efficiency: Integrations like Aircall and email tie-ins allow me to work faster and reduce duplication across platforms.
Stay Organized: All tickets are tracked in one place, with clear categories for new, pending, and closed cases. This helps ensure nothing falls through the cracks.
Improve Response Time: The system streamlines communication with clients and internal collaborators, which has reduced delays and improved service delivery.
Enhance Accountability: With visibility into ticket status and history, I can follow up easily, assign tasks when needed, and document resolutions for future reference.
Increase Efficiency: Integrations like Aircall and email tie-ins allow me to work faster and reduce duplication across platforms.
HubSpot is a Game-Changer
What do you like best about the product?
We've been using HubSpot for a few years now, and it’s completely transformed the way we manage marketing, sales, and customer relationships. The platform is intuitive, powerful, and constantly evolving with new features that actually make a difference.
What we love most is how seamlessly everything connects—email marketing, CRM, landing pages, forms, workflows, reporting—it’s all in one place. The automation tools have saved us countless hours, and the reporting dashboards help us stay on top of performance and ROI in real time.
What we love most is how seamlessly everything connects—email marketing, CRM, landing pages, forms, workflows, reporting—it’s all in one place. The automation tools have saved us countless hours, and the reporting dashboards help us stay on top of performance and ROI in real time.
What do you dislike about the product?
The dashboard could be a little more clean and easier to navigate.
What problems is the product solving and how is that benefiting you?
Service Hub has helped us create a more professional, efficient, and scalable support system. Clients get faster, more helpful responses, and our team feels more in control of their workload. It's improved both the customer experience and our internal operations.
Excelent
What do you like best about the product?
Ease of implementation, been able to have all the information in one spot
What do you dislike about the product?
The integration on some areas would be helpful if there were additional options
What problems is the product solving and how is that benefiting you?
Being able to having all the info in one spot makes my job easier and it saves a lot of time
Hubspot is a great program for any company!
What do you like best about the product?
Everything is designed to be very clear. Furthermore, it is very easy to use and beginner-friendly! The search function with filters is very practical and you can find your way around easily! Customer support is significantly facilitated by this! We use this tool in our company every day and for several hours, so it's great that everything runs smoothly and is well-organized. The implementation of the tool is successful. The integration with customers is great and I couldn't imagine a better tool for customer support than Hubspot!
What do you dislike about the product?
With a very large number of messages, there are minor lags, which shouldn't be too bad. But I'm also talking about 70-80 messages plus. Otherwise, everything runs very smoothly.
What problems is the product solving and how is that benefiting you?
Many customers from all over the world, and Hubspot naturally establishes the connection between them and our company to smoothly advance customer service. Customers can contact us directly in various languages from around the world, and we help them immediately with any issues.
Great platform!
What do you like best about the product?
The system is intuitive, making it easy to manage customer issues efficiently. I also really value the automation features, especially workflows for routing tickets. Also having CRM data to customer interactions in only one platform gives us a full 360-degree view of each customer, which is incredibly valuable for delivering fast, personalized support.
What do you dislike about the product?
While clean and user-friendly, the costumization options (especially for the ticketing system and customer portal) are somewhat rigid.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub solves problems like lack of centralized customer support and inefficient ticket tracking, which benefits me by enabling more organized management, faster response times, and higher customer satisfaction.
Great Tool!
What do you like best about the product?
Everything. Its so easy to use d
What do you dislike about the product?
Its great! d
What problems is the product solving and how is that benefiting you?
It helps us keep everything all in one place
very useful and easy to use
What do you like best about the product?
is very friendly and easy to use and it help me to classify my emails
What do you dislike about the product?
I think just more quickly because I work with a lot of open tickets
What problems is the product solving and how is that benefiting you?
well when we use the ticket status to open/ conversation it helps me to classify my tickets
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